Chapter 1

According to the contingency approach there is always a single way to manage people, teams, or organizations.

False

A problem is a gap between an actual and a desired situation.

True

Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

True

Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management.

True

The four skills most desired by employers are critical thinking, problem solving, creativity, and people management.

True

the interactional perspective states that behavior is a function of interdependent person and environmental factors.

True

Which of the following is Step 1 in the three steps of the applied approach to problem solving?

define the problem

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

dissolving

Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

ill conceived goals

occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.

indirect blindess

If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.

individual

The _________ perspective states that behavior is a function of interdependent person and situation factors.

interactional

The final step of the three-step approach of the organizing framework is

make recommendations

The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.

situational

Interpersonal skills involve all of the following except

teamwork