Chapter 1

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n)

first-line manager.

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.

horizontal network

What are the top causes of management failures?

ineffective communication skills, poor relationships/interpersonal skills, person-job mismatch, failure to clarify direction or performance expectations

Organizing

involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization.

Planning

is concerned with defining goals for future organizational performance.

Management

is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

Conceptual, human, and technical skills

Are the three characteristics of management skills

middle

Department heads and division managers are examples of

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service

Line

efficiency

Organizational _____ refers to the amount of resources used to achieve an organizational goal.

Functional managers

Responsible for departments that perform a specific task, are responsible for departments that perform a single functional task and have employees with similar training and skills.

General managers

Responsible for several departments

Top managers

Responsible for the entire organization

effectiveness

The degree to which the organization achieves a stated goal is called

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization.

leading

The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as

Controlling

is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed

First-line managers

managers are directly responsible for the production of goods and services.

Which of the following is a traditional management approach

managers supervise team members' tasks

Conceptual skills

skills refers to the cognitive ability to see the organization as a whole and the relationship among its parts. (important for top managers)

Human skills

skills refers to the manager's ability to work with and through other people and to work effectively as a group member.

Technical

skills refers to the understanding and proficiency in the performance of specific tasks.

One of the important ideas in the text's definition of management is:

the management functions of planning, organizing, leading, and controlling.