Chapter 1 Making organizational behaviorwork for me

The situation at hand

According to the contingency perspective the best or most effective course of action instead depends on what aspect?

A)Right and wrong

Ethics is primarily concerned with A)Right and wrong B)Legal and illegal C)Moral and immoral D) Religious and nonreligious E)Public and nonpublic

Inputs and processes

Feedback loops exist from outcoms to _____________

C) Organizational

Frances quit her job because she felt that her department's reward system favored men. This would be diagnosed as a(n) level problem. A)Individual B) Group C)Organizational D)Interactional E)Situation

-Individual -Team -Organization

In organizational behavior, we are concerned with three levels at work, that is....

A)Inputs lead to processes, which lead to outcomes.

In the Organizing Framework A)Inputs lead to processes, which lead to outcomes. B)Inputs lead directly to outcomes. C)Outcomes never affect inputs. D)Outcomes never affect processes. E)Inputs are unrelated to processes.

Person factors

In the structure and rigor in solving problems, what factor is driven towards characteristics that give individuals their unique identities?

Situation factors

In the structure and rigor in solving problems, what factor is driven towards elements outside us that influence what we do, and the way we do it, and is the ultimate results of our ations?

Outcomes

Inputs lead to processes which lead to _______

Contingency perspective

Organizational behavior is based on...

C)Situation factors

Person factors and ________ are the two broad categories of OB concepts and theories. A)The three levels at work B)Ethical factors C)Situation factors D)Problem solving E)System processes

True

T/F According to the contingieny perspective, there is no one best way to manage people, teams or organizations

True

T/F Ethical dilemmas are not always a pure choice between right and wrong, and places people in an uncomfortable situation

True

T/F Soft skills are things like personal attributes and interpersonal skills

A) Relying on one best way to manage situations

The contingency approach to organizational behavior calls for all of the following EXCEPT? A) Relying on one best way to manage situations B)Using OB concepts and tools as situationaly appropriate C)Using a pragmatic approach D)Not relying on simple common sense E)Being systemic and scientific

Soft skills

The future of jobs report by the world exonomic forum provides compelling evidence that firms tend to weigh what kinds of skills as more critical in the hiring process?

E) All of the above

The organizing frame work for understanding and applying OB is based upon... A)A system approach B)Use person an environmental factors as inpunts C)Processes includeing individual level, group or team level, and organizational level D)Outcomes organized into individual level, group or team level, and organizational level E)All of the above

-Define the problem -Identify organizational behavior concepts to problem solve -Make reccomindations to take action

What are the three ways we can close the gap?

-Technical skills -Based on job or specific knowledge

What criteria determine which applicant is hired?

-Ability to manage people -Strong team skills -Ability to build and manage relationships

What criteria determine which employee is promoted?

Ethical dilemmas

What kinds of dilemmas are situations with two choices neither of which resolves the situation in an ethically acceptable manner?

Organizational behavior

What term describes an interdisciplinary field dedicated to understanding and managing people at work?

Hard skills

What term of skills are the technical expertise and knowledge required to do a particular task?

Soft skills

What term relates to human interactions and includes both interpersonal skills and personal attributes there are among the most values skills by employers?

C)

Which of the following tatments about ethics is NOT true? A) Ethical dilemmas occur when neither of two choices ethically resolves a situation B)ost people working in organizations are good people with good intetions C)If something is unethical it is also illegal D)Our conduct is shaped by our environment E)Reward systems can cause unethical behavior

B)It is advisable to skip this step and proceed to make reccomendations

Which one of these are NOT true about defining a problem? A)Managers usually do not spend enough time defining the problem B)It is advisable to skip this step and proceed to make reccomendations C)After defining the problem, organizational behavior concepts or theories can be used to solve the problem D)People often make assumptions E)Once problems are defined, organizational behavior knowledge can produce better preformance for an organization

C)You will be confronted with ethical challenges at all levels of organizations and throughout your career.

Why are ethics considered so important when studying organizational behavior? A)Unethical behavior makes it easy to influence others and condust business. B)Unethical behavior can ensure loyalty, which helps the performance of individuals and teams. C)You will be confronted with ethical challenges at all levels of organizations and throughout your career. D)Unethical acts are not illegal and can benefit the company. E)Some unethical acts are necessary to work around unfair governmental regulations.

B)Ethical dilemmas

________ highlight the fact that choosing among available options is not always a choice between right and wrong. A)Organizational theories B)Ethical dilemmas C)Ethical lapses D)Management theories E)Ill-conceived goals

B)Defining the problem

________ is the first step on the three-step journey (or approach) of the Organizing Framework. A)Identifying the OB concepts B)Defining the problem C)Making recommendations D)Taking action E)Delegating the problem

C)Organizational behavior

________ is the interdisciplinary field dedicated to understanding and managing people at work. A)Management theory B)Management dynamics C)Organizational behavior D)Organizational dynamics E)Organizational theory

D)Problem-solving

________ skills are increasingly needed in today's complex world in order to achieve superior performance where workers at all levels of the organization are called upon to think critically, take ownership of problems, and made real-time decisions. A)Common sense B)Service C)Judgement D)Problem-solving E)Whistle blowing