Chapter 1 OB

The first of the basic elements for selecting an effective solution is: A. Determine the criteria for the decision B. Generate alternatives C. Consider the consequences D. Decide who will make the decision E. Make the decision

A. Determine the criteria for the decision

The productive potential of an individual's knowledge, skills, and experiences is known as: A. Human capital B. Social capital C. Ethical capital D. Credibility E. Soft skills

A. Human capital

Which of the following fields is not a field from which OB draws? A. Political Science B. Accounting C. Statistics D. Economics E. Vocational Counseling

B. Accounting

The remedy for overvaluing outcomes is: A. Root out conflicts of interest B. When handing off work, ask if the assignment might invite unethical behavior C. Reward solid decision processes, not just good outcomes D. Be alert for even trivial ethical infractions and address them immediately E. Brainstorm unintended consequences

C. Reward solid decision processes, not just good outcomes

Knowing who you are and what you want is known as: A. Self-esteem B. Self-efficacy C. Self-awareness D. Self-disclosure E. Self-assessment

C. Self-awareness

Sustainable businesses tend to be run by CEOs who are: A. Intelligent B. Controlling C. Target-driven D. People-centered E. Egotistical

D. People-centered

Auditors at XYZ Company accept a client firm's questionable financial statements when the infractions have occurred over time. This is an example of: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

D. The slippery slope

When we are less able to see other's unethical behavior because it has developed gradually, this is called: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

D. The slippery slope

Which of the following is not a form of human capital? A. Initiative B. Reputation C. Adaptability D. Trust E. Experience

D. Trust

OB includes all but one of the following. Which one? A. Managing yourself B. Managing peers C. Managing bosses D. Managing subordinates E. All of the above are included in OB

E. All of the above are included in OB

The remedy for ill-conceived goals is: A. Root out conflicts of interest B. When handing off work, ask if the assignment might invite unethical behavior C. Reward solid decision processes, not just good outcomes D. Be alert for even trivial ethical infractions and address them immediately E. Brainstorm unintended consequences

E. Brainstorm unintended consequences

Several people have quit the administrative support unit of the company recently. About that time, a new company moved into the area with a better health care plan and comparable wages. The most likely OB perspective to apply is: A. Individual B. Group C. Organizational D. Interactional E. Environmental

E. Environmental

Regarding the relative importance of personal and technical skills: A. They remain equal and this does not change throughout careers B. Technical skills are more important regardless of job level C. Personal skills are more important regardless of job level D. Technical skills become more important as job level increases E. Personal skills become more important as job level increases

E. Personal skills become more important as job level increases

A difference between an actual and a desired situation is called a: A. Decision B. Dilemma C. Action D. Goal E. Problem

E. Problem

Social capital is: A. The productive potential of an individual's knowledge, skills and experiences B. Concerned with a person's reputation C. The productive potential resulting from social responsibility D. Composed of education and experience E. The productive potential resulting from relationships, goodwill, trust, and cooperative effort

E. The productive potential resulting from relationships, goodwill, trust, and cooperative effort

In being hired for a job, the most important factor is likely to be _____, but to be promoted, a person needs _______. A. Hard skills; soft skills B. Soft skills; hard skills C. Hard skills; technical skills D. Soft skills; team skills E. Team skills; technical skills

A. Hard skills; soft skills

The remedy for indirect blindness is: A. Root out conflicts of interest B. When handing off work, ask if the assignment might invite unethical behavior C. Reward solid decision processes, not just good outcomes D. Be alert for even trivial ethical infractions and address them immediately E. Brainstorm unintended consequences

B. When handing off work, ask if the assignment might invite unethical behavior

A person who reports unethical behavior in his/her organization to management and/or the authorities is called a: A. Ethicist B. Whistleblower C. Traitor D. Mole E. Deviant

B. Whistleblower

Pascal is a customer service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

A. Ill-conceived goals

When we set goals and incentives to promote a desired behavior, but they encourage a negative one, the cause of the resulting unethical behavior is called: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

A. Ill-conceived goals

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem. A. Individual B. Group C. Organizational D. Interactional E. Environmental

A. Individual

In the integrative framework, A. Inputs lead to processes, which lead to outcomes B. Inputs lead directly to outcomes C. Outcomes never affect inputs D. Outcomes never affect processes E. Inputs are unrelated to processes

A. Inputs lead to processes, which lead to outcomes

The perspective that states that behavior is a function of interdependent person and environmental factors is called the ______ perspective. A. Interactional B. Ethical C. Problem-solving D. Contingency E. Individualistic

A. Interactional

The interactional perspective states that behavior is a function of: A. Interdependent person and environmental factors B. Interdependent ethical and unethical factors C. Interdependent human and social factors D. Independent person and environmental factors E. Independent human and social factors

A. Interdependent person and environmental factors

How many of the top four skills desired by managers for the top 10 jobs in 2013 are "hard skills"? A. None B. One C. Two D. Three E. All

A. None

What kind of a response is a manager making when he or she chooses a satisfactory but not ideal solution? A. Resolving B. Solving C. Dissolving D. Ignoring E. Avoiding

A. Resolving

Anne, a manager, hires the first person she interviews because she believes that person can do the job adequately. Anne is: A. Resolving the problem B. Solving the problem C. Dissolving the problem D. Ignoring the problem E. Avoiding the problem

A. Resolving the problem

Ethics is primarily concerned with: A. Right and wrong B. Legal and illegal C. Moral and immoral D. Religious and nonreligious E. Public and nonpublic

A. Right and wrong

The remedy for motivated blindness is: A. Root out conflicts of interest B. When handing off work, ask if the assignment might invite unethical behavior C. Reward solid decision processes, not just good outcomes D. Be alert for even trivial ethical infractions and address them immediately E. Brainstorm unintended consequences

A. Root out conflicts of interest

In solving a problem, a manager: A. Selects the optimal response B. Chooses a satisfactory solution C. Changes the situation in which the problem occurs D. Settles for less than ideal E. Eliminates the problem situation

A. Selects the optimal response

Which of the following is a form of social capital? A. Status B. Reputation C. Knowledge, skills, and abilities D. Experience E. Vision

A. Status

Which of the following is not one of the top four skills desired by employers? A. Teamwork B. Critical thinking C. Problem solving D. Judgment and decision making E. Active listening

A. Teamwork

The idea that a manager should use OB concepts and tools that are situationally appropriate is known as: A. The contingency approach B. Systems theory C. Environmental theory D. Ethics E. Human capital theory

A. The contingency approach

Which of the following statements is false? A. The contingency approach is just common sense B. Common sense excels in well-known scenarios with predictable outcomes C. Common sense requires less effort than finding the real problem D. Common sense can be overly subjective E. Common sense is weak in unexpected situations

A. The contingency approach is just common sense

In an ethical dilemma, A. There are two choices, neither of which resolves the situation in an ethically acceptable manner. B. There are two choices, either of which resolves the situation in an ethically acceptable manner. C. There are two choices, one of which resolves the situation in an ethically acceptable manner. D. There is only one choice. E. There are no choices.

A. There are two choices, neither of which resolves the situation in an ethically acceptable manner.

The first stop of the three-stop journey (or approach) of the Integrated Framework is: A. Identify the OB concepts B. Define the problem C. Make recommendations D. Take action E. Delegate the problem

B. Define the problem

Which of the following is not a soft skill? A. Active listening B. Financial analysis C. Problem solving D. Decision making E. Critical thinking

B. Financial analysis

A person can build his/her social capital by: A. Being trained in new skills B. Getting a mentor C. Shadowing a higher-level manager D. Learning a new language E. Identifying new career opportunities outside the organization

B. Getting a mentor

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem. A. Individual B. Group C. Organizational D. Interactional E. Environmental

B. Group

Three months ago, XYZ Corporation changed the way the typing pool is organized from a self-managed team to a more traditional structure in which employees receive their assignments from a direct supervisor. Since then, three of the seven employees have left the organization. The OB perspective to apply is: A. Individual B. Group C. Organizational D. Interactional E. Environmental

B. Group

A problem: A. Is a decision that needs to be made B. Is a gap between an actual and a desired situation C. Is always due to environmental factors D. Is a situation that managers rarely face E. Should be ignored until it becomes serious

B. Is a gap between an actual and a desired situation

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

B. Motivated blindness

When we overlook an unethical behavior of another when it's in our interest to remain ignorant, this is called: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

B. Motivated blindness

Soft skills are: A. Less valuable than hard skills B. Needed to interact with, influence, and perform with others C. Not relevant to jobs above first-level supervision D. Not portable, that is, they can't be carried from one job to the next E. Useful only in the middle and late stages of a career

B. Needed to interact with, influence, and perform with others

Which of the following is not one of the basic elements of selecting an effective solution? A. Determining the basic criteria for the decision B. Selecting an OB concept or topic to apply C. Deciding who will be involved in choosing the solution D. Considering the consequences of each alternative E. Agreeing on a method for decision making

B. Selecting an OB concept or topic to apply

Research shows that, in general: A. Social capital decreases organizational performance B. Social capital can improve operations C. Social capital decreases work group integration D. Social capital increases group conflict E. Social capital can decrease job satisfaction

B. Social capital can improve operations

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee. He is: A. Resolving the problem B. Solving the problem C. Dissolving the problem D. Ignoring the problem E. Avoiding the problem

B. Solving the problem

A person can build his/her human capital by: A. Attending conferences B. Joining professional organizations C. Assessing his/her strengths and weaknesses D. Joining the company softball team E. Engaging in a mentoring relationship

C. Assessing his/her strengths and weaknesses

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? A. Resolving B. Solving C. Dissolving D. Ignoring E. Avoiding

C. Dissolving

Jonathan decides that rather than hire an employee to replace someone who left, he will eliminate the position. Jonathan is: A. Resolving the problem B. Solving the problem C. Dissolving the problem D. Ignoring the problem E. Avoiding the problem

C. Dissolving the problem

In the Integrative Framework, inputs (in part) consist of: A. Individual-level processes B. Group/team outcomes C. Environmental characteristics D. Individual outcomes E. Organizational outcomes

C. Environmental characteristics

Which of the following statements is true? A. Human capital is more important than social capital B. Social capital is more important than human capital C. Human and social capital are both extremely important D. Neither human nor social capital are very important E. Research has not studied this topic, so no one knows how important either form of capital is

C. Human and social capital are both extremely important

When we hold others less accountable for unethical behavior when it's carried out through third parties, this is called: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

C. Indirect blindness

In social capital, the focus shifts from the _________ to the ____________. A. Individual; organization B. Individual; environment C. Individual; social unit D. Organization; individual E. Social units; individual

C. Individual; social unit

The last stop in the three-stop journey (or approach) of the Integrated Framework is: A. Identify the OB concepts B. Define the problem C. Make recommendations and take action D. Make a decision E. Delegate the problem

C. Make recommendations and take action

Recently, the Acme Explosives Company was sold to a new owner, Roadrunner Inc. The operations of the two organizations are going to be merged, with several of the manufacturing locations possibly to be eliminated. The most likely OB perspective to apply is: A. Individual B. Group C. Organizational D. Interactional E. Environmental

C. Organizational

Sharon quit her job because she felt that her department's reward system favored men. This would be diagnosed as a(n) _________ level problem. A. Individual B. Group C. Organizational D. Interactional E. Environmental

C. Organizational

The interdisciplinary field dedicated to understanding and managing people at work is called: A. Management theory B. Management dynamics C. Organizational behavior D. Organizational dynamics E. Organizational theory

C. Organizational behavior

The greatest benefit of your education is developing: A. Technical expertise B. Self-awareness C. Problem-solving skills D. An ethical perspective E. Business knowledge

C. Problem-solving skills

Research has shown that on average, the younger segment of the baby-boomer generation is likely to have held about _______ jobs in their lifetime. A. 1 B. 2 C. 5 D. 10 E. 25

D. 10

Research has shown that: A. Person factors influence a person's performance more than environmental factors B. Environmental factors influence a person's performance more than person factors C. Person and environmental factors influence a person's performance equally D. A person's behavior and performance are a function of interdependent person and environmental factors E. Neither person nor environmental factors significantly influence behavior or performance

D. A person's behavior and performance are a function of interdependent person and environmental factors

The remedy for the slippery slope is: A. Root out conflicts of interest B. When handing off work, ask if the assignment might invite unethical behavior C. Reward solid decision processes, not just good outcomes D. Be alert for even trivial ethical infractions and address them immediately E. Brainstorm unintended consequences

D. Be alert for even trivial ethical infractions and address them immediately

In the Integrative Framework, which of the following is an outcome? A. Environmental characteristics B. Personal factors C. Organizational processes D. Organizational turnover E. Awarding bonuses for good performance

D. Organizational turnover

The contingency approach suggests that: A. There is one best way to manage B. OB theories apply to all situations C. A manager needs to learn a set of hard-and-fast rules D. The best answer depends on the situation E. Management practices from the past can be applied to today's situations

D. The best answer depends on the situation

When we give a pass to unethical behavior if the outcome is good, this is called: A. Ill-conceived goals B. Motivated blindness C. Indirect blindness D. The slippery slope E. Overvaluing outcomes

E. Overvaluing outcomes