Chapter 1 OB

Which of the following are the three levels that OB distinguishes among?

-organizational -group -individual

Select the weaknesses of common sense:

-too much dependence on hindsight -lack of rigor -lack of objectivity

Match the description (on the right) with the step (on the left) in the 3-Step Approach to problem solving.

1- Identify the problem by reviewing desired outcomes 2-Consider possible causes of the problem using OB knowledge 3-Make practical recommendations

What is the primary argument of the interactional perspective of organizational behavior?

Behavior is a function of interdependent person and situation factors.

Which of the following is an example of unethical behavior at work?

David doesn't think he will get in trouble for cutting corners.

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Determine possible causes.

Deciding whether behaviors are good or bad, right or wrong, is a concern in the field of:

Ethics

True or false: Most illegal unethical acts are prosecuted.

False

True or false: OB and problem solving are at odds and do not go together when studying OB.

False

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

False

Which of the following statements about OB is true?

It goes beyond common sense.

Which of the following is an example of a person factor?

Preference to work independently.

Which of the following statements about situation factors is true?

They are very important to your job performance.

Which of the following statements about unethical behavior is true?

Very few unethical acts are illegal.

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools.

contingency

Using the OB concepts and tools that best suit the situation is called a(n) _____ _____ to management.

contingency approach

_____ guides our behavior by identifying right, wrong, and the many shades of gray in between.

ethics

Hard skills ... soft skills...

hard- technical expertise and knowledge soft- interpersonal skills and personal attributes

A person seeking to understand and manage people at work is likely to study _____ _____, which is an interdisciplinary field.

organizational behavior

An interdisciplinary field focused on understanding and managing people at work is _____

organizational behavior

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

situation factors.

It is important to understand the interaction of person factors and _____ factors.

situational

The best way to increase self-awareness is through:

taking self-assessments

For most jobs, candidates are selected for their ______ skills.

technical

Which of the following are outcomes of widespread corporate corruption?

-Bankrupting of companies -Destruction of the lives of many employees

Select the types of solution response.

-Resolving -Dissolving -Solving

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.

Three main weaknesses of _____ _____ are relying on hindsight, lack of rigor, and lack of objectivity.

common sense

Select all that are influenced by person factors.

-aspirations -job -career

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

False

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

The interactional perspective

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

Why is this a problem?

Dependence on hindsight, lack of rigor, and being overly subjective are all elements of:

common sense

Corporate _____ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

A situation with two choices, neither of which resolves the situation in an ethically acceptable manner is called a(n _____ _____.

ethical dilemma

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n) _____

ethical dilemma

When there are two choices in a situation, and neither resolves the issue in an ethically acceptable manner, a(n) ______ exists.

ethical dilemma

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation factors

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)

person factor

The various characteristics that make individuals unique are known as

person factors

he various characteristics that make individuals unique are known as

person factors

The definition of a(n)_____ is when our desired outcomes do not match the actual situation.

problem

To solve problems effectively, it is important to consider necessary _____, such as people who will provide support.

resource

OB uses both a systematic and _____ approach to understanding people.

science-based

Your understanding of who you are and what your preferences are can be improved by a process called _____ _____.

self- assessment

Problem- _____ efforts can be adversely affected if the problem is incorrectly identified.

solving

Which of the following statements about cheating are true?

-Cheating takes many forms, including plagiarism and sharing answers via text messaging. -Over half of high schoolers report cheating on exams.

Select the steps in the applied 3-step approach to problem solving.

-Define the problem -Identify causes -Make recommendations

Which of the following should managers do to deal with unethical behavior in the workplace?

-Determine likely causes of unethical behavior in managers and employees. -Set clear expectations when employees are confronted with unethical behavior.

Which of the following statements about the relationship between person factors and situation factors are true?

-Situation factors can change person factors. -Person factors can change situation factors.

The foundation of the Organizing Framework is a systems model wherein _____ influence outcomes through _____

-input -processes

Which of the following are important to consider when selecting alternative solutions?

-necessary resources -who will be resisters -who will be supporters

Skills dealing with human relationships and interactions are referred to as ______ skills.

soft

Which of the following are common criteria used when hiring new college graduates for their first job?

-GPA -college major -internship or other work experience

Which of the following are examples of situation factors??

-Jin's manager gives him a new project. -Stefan and his team are laid off due to company-wide downsizing.

Select reasons people are unethical at work.

-Personal motivation to perform -Reward systems that offer incentives for bad behavior -Pressure from supervisor

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

51%