Chapter 1 Questions Managing People and Work

Self-Managed Team

A ________ is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities

A company with a high level of efficiency and low level of effectiveness is most likely to produce:

A high-quality product that customers do not want.

Companies are using self-managed teams to:

Better utilize the workforce.

A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products. The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors.

Building a competitive advantage

Craig is a highly effective manager. This implies that he

Chooses the appropriate goals and then achieves them.

______ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

Competitive Advantage

Gerald is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. Gerald's skill is called _____ skill.

Conceptual

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing?

Controlling

Which of the following is a primary concern of top managers?

Deciding which goods a company should produce

Which of the following is a primary concern of top managers:?

Deciding which goods a company should produce.

Which of the following does planning in an organization?

Developing strategies for how to achieve high performance

_____ is the measure of how productively an organization uses its resources to achieve a goal.

Efficiency

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

Empowerment

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a

Entrepreneur.

To increase effectiveness, middle managers:

Evaluate whether the organization's goals are appropriate.

Toy Town makes and sells jigsaw puzzles and strategy board games. It's products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town?

It's product manager chooses the wrong goals to pursue and uses the resources wisely.

Robert is the product manager at Digital Digs LLC, a company that manufactures computer accessories. He is known for his effectiveness and efficiency, qualities that are highly regarded in the company where he works. Which of the following can be fittingly inferred with regard to Digital Digs?

It's products meet consumer needs at a price they can afford.

_______ was recently named the top U.S. company for diversity.

JP Morgan Chase

Jack Sprouts inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts CEO?

Kerry, who spends lavishly on resources and is averse to taking responsibilities.

_______ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony.

Leading

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This is an example of:

Organizational Performance

Because of financial problems in the organization, using _______, the top management of an investment bank decided to reduce the number of middle managers by 10%.

Restructuring

_______ means providing a work environment that is physically and psychologically safe.

Social Responsibility

In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life caused by an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil is playing the role of a ______

Spokesperson

______ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Technical

Apple computer's supplier responsibility Progress Report describes the extensive measures it takes throughout its global supply chain to ensure

That workers are treated fairly

Which of the following is a characteristic of first - line managers?

They are responsible for daily supervision of non managerial employees.

Which of the following is true of middle managers?

They make specific decisions about the production of goods and services.

Which of the following is true of first-line managers?

They work in all departments or functions of an organization.

______ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

Turnaround Management

A manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. The company utilized ______ by developing the new vision and strategies.

Turnaround management

Innovation

_______ is the process of creating new or improved products that customers want.

In ______, mangers evaluate how well the organization is accomplishing its goals.

controlling

_____ is the measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals

effectiveness

The Art Hub makes and sells painting, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

its product manager achieves company goals but uses resources inadequately.

Which of the following is a consequence of restructuring?

loss of jobs

Emma is a highly efficient manager. This implies that she

minimizes the amount of input resources without compromising quality.