Chapter 1 SmartBook

E-commerce

The buying and selling of goods or services over computer networks

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _____ manager.

Top

For which level of management are conceptual skills particularly important?

Top managers

T/F: Taking ownership of a work project is an example of an attitude.

True

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?

- Asians - Hispanics - African Americans

According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment?

- Critical/analytical thinking - Written communication - Organizing/evaluating information

What are two potential rewards of being an exceptional manager?

- Fringe benefits, such as a large office or stock options - The ability to earn more than most workers

Which managerial roles were identified by Mintzberg as interpersonal roles?

- Leader - Figurehead - Liaison

What did Mintzberg observe about work behavior in the managers he studied?

- Some worked up to 90 hours a week - They almost always devoted lunchtime to meetings

What are primary skills that companies seek in top managers?

- The ability to communicate - A high level of energy - The ability to motivate and engage others

Planning

Establishing goals and determining how to achieve them

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

Ethical

T/F: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _____.

Globalization

Employees who have the ability to work well with others to get things done are said to have ______ skills.

Human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their ____ roles.

Interpersonal

E-business

Involves using the Internet to facilitate every aspect of running a business

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

Organization

A group of people who work together to achieve some specific purpose

Which of these individuals is an example of a top manager? A. Aisha is the CEO of a furniture manufacturing facility B. Roberto is the sales manager for three midwest states C. Bryan is the shift supervisor at a retail clothing store D. Kelli oversees the marketing department for a restaurant chain

A. Aisha is the CEO of a furniture manufacturing facility

Which employee is the best example of a functional manager? A. Brett, who is the manager of the company's accounting department B. Mallory, who became the CEO after working for the company for 12 years C. Rachel, who is a supervisor and is responsible for the activities of three employees at the company D. Miguel, who is responsible for the company's warehouse, production, and product source lines

A. Brett, who is the manager of the company's accounting department

Which of the following managers demonstrates the management function of planning? A. Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals. B. Harrison, who awards a $74 bonus to any employee who brings in a new customer C. Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person D. Kylie, who reviews sales figures after six months and replaces three sales-people who were underperforming

A. Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

Ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive _____.

Advantage

Organizing

Arranging tasks, human resources, and other resources to accomplish the necessary work

A learned predisposition toward a given object is called a(n) ______.

Attitude

Which of these employees is demonstrating a proactive learning orientation? A. Charlie is interested in applying for the management position at work and feels he has enough skills for the job. B. Millicent is taking a computer coding class at the community college so she can apply for a new role at work. C. Rosa has worked in her department for 12 years and often acts as a mentor for new hires. D. Grigor often takes the lead in volunteer opportunities at the office.

B. Millicent is taking a computer coding class at the community college so she can apply for a new role at work

Which of these organizations is considered a for-profit? A. A local police department B. A labor union C. A retail clothing store D. A social-welfare agency

C. A retail clothing store

Which of the following statements is true about the financial rewards of being a manager? A. The problems outweigh the benefits B. Lower-level managers typically make between $50,000 and $135,000 a year C. Some middle-level managers make more than $100,000 a year D. Few managers make more than minimum wage

C. Some middle-level managers make more then $100,000 a year

Which of the following represents an ethical challenge? A. Tonya told the supplier that recycled parts were important because her company wants to save money. B. Connor decided to text his sales order into the home office in order to make sure it was received on time. C. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. D. Paul and Kevin conducted a videoconference about the new product line since they were both home sick.

C. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed ______.

Career readiness

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

The managerial function of _____ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

Controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic? A. Firewall B. Social media C. E-commerce D. Database

D. Database

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

Database

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _______.

Diversity

Alison sells her one-of-a-kind, handmade jewelry online. That means that Alison is involved in _______.

E-commerce

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

Leading

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

Meaningfulness

Controlling

Monitoring performance against goals and taking corrective action as needed

Leading

Motivating, directing, and influencing others to achieve organizational goals

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers. This is an example of the _____ effect.

Multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the ______ effect.

Multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _________.

Organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

Organizing

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

People

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

Planning

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _______.

Sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called _____.

Sustainability

The job-specific knowledge you need to perform well in a specialized field, known as ______ skills, appear to be most important for first-line managers.

Technical

Who has the main responsibility for managing your career?

You