Chapter 1: The Exceptional Manager

Lennart decided to use Twitter to generate interest in the new sandwiches he is adding to his food truck menu. Which form of e-communication is he employing?

Social media

Producing goods and services with as few resources as possible in as little time as possible is referred to as ______.

efficiency

What is considered the first law of business?

Be responsive to the customer.

Stores of data so vast that conventional database management systems cannot handle them are known as

Big data

A labor union is an example of a ______ organization.

mutual-benefit

As a result of the "interrupt-driven day", a major challenge managers face is ______.

time management

Kendra uses the Internet in all areas of her accounting business, from payroll to communications. This is an example of _______.

e-business

The buying and selling of goods or services over computer networks is known as ______, whereas ________ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

As a sales manager, Ken knows that to achieve his company's sales goals he will need to make the best use of the limited resources available to him. Which aspect of management is Ken practicing?

effciency

To be ____ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organizations goals.

effective

Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal financial failure, ____ need the confidence to act decisively.

entrepreneurs

Which of the following groups is BEST known for being action oriented and impatient to get things done as quickly as possible?

entrepreneurs

Natalie was recently promoted to a management position and was elated to learn she would receive a 15% pay increase. Which type of reward is she receiving?

financial

In terms of management level, managers who make short-term operating decisions and direct the tasks of non-managerial personnel are called ______ managers.

first-line

Stefan supervises ten sales associates in his role at the retail store. What management level is he working at?

first-line

Managers who are responsible for several organizational activities rather than just one are called ______ managers.

general

Cassie is the public relations spokesperson for a company. She has scheduled a meeting with stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie involved with?

informational

The belief that you control your own destiny is known as ______.

internal locus of control

A(n) ______ is an experienced person who provides guidance to someone new to the workplace.

mentor

Which of the following is true about nonprofit organizations?

They may operate in the private sector. They may operate in the public sector. They may offer services only to some clients.

A manager who is able to make decisions based on unclear or incomplete information shows ______.

Tolerance for ambiguity

Those in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called ____ managers.

Top

For which level of management are conceptual skills particularly important?

Top managers

True or false: A general characteristic of both managers and entrepreneurs is the desire to get things done quickly.

True

True or false: Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers.

True

Which of the following technologies would be MOST helpful to Rene as she schedules the nursing staff at the hospital for training in Ebola care?

project management software

The four functions of management include planning, organizing, leading and ______ the organizations resources.

controlling

A(n) _____ sees an opportunity for a new product or service and launches a business to try and realize it.

entrepreneur

It is the role of the ____ to initiate new goods or services and the role of the ____ to coordinate the resources to produce those goods or services.

entrepreneur; manager

A ____ organization's purpose is to make money by offering products or services.

for-profit

Janice is a middle manager at a mobile phone distribution center. It is her job to work with employees to make sure they have the tools to keep customers and suppliers happy. Since she deals with people rather than a computer, Janice has a(n) _____ job.

high-touch

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets by using video and audio links along with computers so that they can see, hear, and talk with one another. What technology does this BEST describe?

videoconferencing

According to Mintzberg, what are two of the decision-making roles of a manager?

Entrepreneur Negotiator

Rather than work for someone else, Kendrick decided to start his own business with the new product he developed. This is an example of _____.

Entrpreneurship

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Match the interpersonal managerial role with the description.

Figurehead: Performing symbolic tasks that represent the organization. Leadership: Taking responsibility for the actions of subordinates. Liaison: Working with those outside the work unit or organization to develop alliances that help achieve organizational goals.

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda'a company was responding to the results of ______.

Globalization

Knowledge management involved implementing systems and practices in order to

Increase the sharing of information

A local tool manufacturer led the industry in sales when it found a way to product light weight hammers and saws suitable for home use which none of its competitors produced. Which aspect of gaining competitive advantage does this demonstrate?

Innovation

Which two of the following accurately characterize artificial intelligence (AI) in the workplace?

It can be applied both to blue-collar and white-collar skills It includes using computer systems to mimic human reasoning

The Internet does which of the following for companies or activities that depend heavily on the flow of information?

It can reduce the cost of communication. It presents a signification opportunity to boost sales.

Which of the following is an example of a top manager?

Jessica is the CEO of a furniture manufacturing facility.

At the convention, the founder of the organization spoke to all of the employees and reminded them of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue working for the children. Which management function does this relate to?

Leading

Recent research shows that compared to the number of hours Mintzberg found managers working, it is more common today for managers to work more than______ hours a week, including weekends.

70

Which of the following is the BEST description of an organization?

A group of people who work together to achieve some specific purpose

Which of the following forms of writing can a manager use to both create an transmit information to others almost as quickly as a spoken message?

A text message An email

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?

African Americans Asians Hispanics

The use of software and data stored on a gigantic collections of computers located away from a company's principal site is referred to as __________.

Cloud computing

Nathan owns a shoe company. He has found a process that allows him to produce high-quality shoes at a much lower price than his competitors. As a result, his sales have outperformed all of his rivals' for the past 12 months. What concept does this demonstrate?

Competitive advantage

The company's president meets with senior managers to determine what is causing a problem with the company's product line. They discuss whether the cause might be a modification that was made to the manufacturing process or a new training program that was adopted for their assembly-line workers. Which management function is the group concerned with?

Controlling

Alisha has compiled all of the company's sales figures over the past five years, including date of sale, amount of sale, form of payment, customer information, and products sold. Which of the following should she use to assemble this information to make it available for review and analysis?

Database

Which of the following are the informational roles of managers who receive and communicate information?

Disseminator Spokesperson Monitor

Which of the following is NOT one of the chief skills or attributes that major companies seek in top managers?

Eagerness to please others.

What are the four management functions?

Leading Organizing Planning Controlling

Which of the following statements accurately reflect what Mintzberg found regarding managers' time?

Managers must guard their time due to the numerous demands on it. Managers' days are full of interruptions and consist of numerous small tasks.

Which of the following statements about ambiguous information for decision making are true?

Managers need to be able to make decisions from information that is ambiguous. Entrepreneurs must have a particularly high tolerance for ambiguity because they're trying to do things they have not done before.

Cassie has been questioning her role at the company and where she is in life. She is unsure about her purpose in life. What is Cassie concerned with?

Meaningfulness

Which of the following are classified as soft skills?

Motivating others Communicating well with others Inspiring trust

Wendy, a manager at Target, is able to influence customers, subordinates, and her peers. As a manager, her influence on the organization reaches far beyond the results that can be achieved by just one person acting alone. This example illustrates which concept?

Multiplier effect

In the new department he is setting up, Jason is arranging to have only the top managers report to him. Everyone else will report to the head of human resources. Jason's actions correspond to which of the four management functions?

Organizing

Match the principal function of management with its definition

Planning: Establishing goals and determining how to achieve them. Organizing: Arranging tasks, human resources, and other resources to accomplish the necessary work. Controlling: Monitoring performance against goals and taking corrective action as needed. Leading: Motivating, directing, and influencing others to achieve organizational goals.

What are two examples of a mutual-benefit organization?

Political party Trade Association

Computer programs for planning and scheduling the people, costs, and resources to complete a project on time are types of _____ software.

Project management

Which of the following are typical responsibilities associated with a team leader but not with a team's first-line manager?

Provide guidance Coordinate team efforts Resolve conflicts

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focused on?

Quality

Which of the following are characteristics of an intrapreneur?

Sees opportunities for a product or service Mobilizes organizational resources Works inside an existing organization

According to Mintzberd, which of the following would be characterized as a managers informational roles?

Spokesperson Dissemiator Monitor

Which of the following managers is demonstrating the management function of planning rather than organizing, controlling, or leading?

Sue determined that to meet financial goals, her sales staff needs to contact four new customers each month and boost sales by 12%

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

Sustainability

Which of the following statements correctly describes what the entrepreneurs Stephen Wozniak and Steve Jobs did after co-founding the Apple Computer company?

Wozniak left the computer industry and Steve Jobs launched another business.

Which of the following represents an ethical challenge facing a company?

Zeynep decided to buy parts from Indonesia even though her company had a policy of purchasing only from U.S. suppliers.

Gerard is responsible for the management of the human resource department and no other organizational activity. Because his areas of management is only one organizational activity, he would be classified as _________.

a functional manager.

Michael was a teacher for 22 years and now works for a textbook publisher. He uses his knowledge of how teachers use textbooks in the classroom to improve the quality of the publisher's products. Michael is making use of his ______ skills.

technical

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her coworkers at the office. Someone who works from home using these technologies is said to ________.

telecommute