Chapter 10 business

Susana works for a social media firm that is known for its risk-taking and its problem-solving acumen. Susana's employer has which of the following types of organizational culture?

Adhocracy

As the manager of a Stumptown Coffee Roasters café, Leonie is a strong proponent of the expectancy theory of motivation. According to expectancy theory, managers must recognize all but which of the following?

Employee outcomes are largely irrelevant since corporate outcomes are paramount.

Graciela has been a biology instructor at the local community college for the past ten years. Graciela is loved by her students and co-workers alike. She has twice received the excellence in teaching award. Graciela loves her job, and she considers every moment in the classroom to be a privilege, particularly since she understands the transformative nature of education. Money is not really an issue for Graciela; even though she will never become financially rich through teaching, she is financially secure, and she believes that true wealth comes from life and career satisfaction rather than through money. Graciela would like to finish her career with her current employer. Which of the following can be said about Graciela's morale and morale in general?

High morale leads to dedication, loyalty, and a desire to do the job well.

Ana works as a bank loan officer. She loves her job, gets along well with her supervisor and other coworkers, and thinks very highly of her employer. Which of the following is correct regarding morale?

High morale leads to employee dedication, loyalty, and a desire to do the job well.

Thomas is considering quitting his service representative position at the local communications company branch office. After only six months on the job, Thomas has concluded that he hates his job, detests his manager, and dislikes the company itself. Which of the following is correct regarding morale?

High morale results only minimally from the satisfaction of needs on the job or as a result of doing the job.

As a business major in college, Ida has learned a great deal about organizational culture. Which of the following is correct regarding organizational culture?

It can have a powerful influence on employee motivation.

As the manager of a local tire shop, Joel is a vocal advocate of the goal-setting theory of motivation. Which of the following is correct regarding goal-setting theory?

It states that employees are motivated to achieve goals that they and their managers establish together.

As a key component of its corporate identity, Apple Inc. constantly strives for innovation, which is a major factor that determines business competitiveness in the information technology, online services, and consumer electronics industries. For Apple Inc., this focus on innovation is an integral part of which of the following?

Its corporate culture

Silvia works for a wind turbine manufacturing company that seeks to motivate its employees by having managers and employees collaborate in setting goals. Which of the following motivation techniques does Silvia's employer incorporate in its business practices?

Management by objectives (MBO)

Based on what he has learned about employee motivation from his Introduction to Business class, Kesse is a strong advocate of the equity theory of motivation. Which of the following is correct regarding equity theory?

Managers can try to avoid problems arising from inequity by ensuring that rewards are distributed based on performance and that everyone clearly understands the basis for their own pay.

Rosa works for a financial services firm. The firm is very results-oriented, resulting in a "high-stakes, pressure-packed" work environment. Rosa's employer exemplifies which of the following types of organizational culture?

Market

In her Introduction to Business class, Chiara is studying the concepts of motivation and morale. Which of the following is correct regarding these concepts?

Morale is an employee's attitude or feelings about the job, about superiors, and about the firm itself.

Based on what she has learned about employee motivation from her Introduction to Business class, Mariana is a strong advocate of the expectancy theory of motivation. Which of the following is correct regarding expectancy theory?

Motivation depends on how much we want something and how likely we think we are to get it.

Ethan is a front-line supervisor at a small hosiery manufacturing company. He has worked in this position for the past eight years. Based on his experience, Ethan believes that workers are inherently lazy, and they can only be motivated through threats of punishment such as poor performance evaluations, no pay raises, and job loss. Ethan's management philosophy relates to which concept of employee motivation?

Theory X

Constanza is a manager at a financial services firm. She has worked in this position for the past three years. Based on her experience, Constanza believes that employees are inherently motivated "self-starters." She believes that employees assume responsibility and work toward organizational goals. Constanza's management philosophy relates to which concept of employee motivation?

Theory Y

Quentin is a solo practitioner who owns and operates his own law firm. He has five employees. Quentin's management philosophy is on "we" rather than "us versus them." He encourages participative decision-making from all of his employees. Quentin views each of his employees as a family member, frequently inviting them to cook-outs and parties at his house. He has even been known to "pick up the tab" for an employee's child's college tuition from time to time. Quentin's management philosophy relates to which concept of employee motivation?

Theory Z

Miguel works for a small café. Over the years, the shop's owner, Claudia, has established an organizational culture that values loyalty, cohesion, and personal relationships within the business. In fact, Claudia often refers to the café and its employees as her "family." Miguel is employed by a business that has which of the following types of organizational culture?

clan

Hannah is an employee at a tire-manufacturing plant. Just last week, Hannah learned that her hourly wage was 10 percent lower than her male co-workers who perform the same work. Hannah is very upset about this, and she is considering filing a gender discrimination complaint with the Equal Employment Opportunity Commission (EEOC). Hannah's reaction relates to which of the following theories of employee motivation?

equity theory

Margarida works for an accounting firm that requires its employees to work a total of eight hours each day, Monday through Friday, for a 40-hour-workweek. Additionally, employees must be at work between 9:00 a.m. and 11:00 a.m. and 1:00 p.m. and 3:00 p.m. daily. This gives Margarida and her coworkers the option of coming in early and getting off early, coming in later and leaving later, or taking a long lunch break. Margarida's employer has adopted which of the following systems?

flextime

Tiago works for a shipping company. The shipping company expands each worker's assignments to include additional but similar tasks. Tiago's employer has adopted which of the following motivation techniques?

job enlargement

Gustavo works for a printing company. Over the past year, the company has implemented a plan that provides employees with variety in their work tasks while giving them some responsibility for, and control over, their jobs. As a result, Gustavo's work motivation has increased dramatically. Gustavo's employer has adopted which of the following motivation techniques?

job enrichment

William is the father of a six-month-old child. Riko, who works for the same employer as William, is the mother of a one-year-old child. Their employer has allowed them to "split" the work responsibilities for one full-time position. This allows both William and Riko to spend more time caring for their offspring. In this scenario, the employer has approved which of the following types of work arrangements?

job sharing

Olivia is having a difficult time at work. Although she has several tasks in her "inbox" to complete this week, Olivia simply cannot seem to even get started on the first one; instead, she keeps reminiscing about the wonderful time she had with her friends boating on the lake last weekend. Olivia lacks which of the following?

motivation

Six months ago, Marlon lost his job as a front desk clerk at a downtown hotel. Since then, he has not been able to find another job, and he is "down to his last dollar." Recently, Marlon was evicted from his apartment, and he has been living in his car as a result. Marlon finds it very difficult to sleep in his car. He does not know where he will find his next meal. Marlon is at which of the following levels of Maslow's hierarchy of needs?

physiological

Joana works in a large bakery. The production and operations process is centered on an assembly line, and management's overriding focus is to make the assembly line run as fast as possible, subject to the ability of workers to keep up with the speed of the line. Management is data-driven, studies the best way for workers to perform each job, and tries to make the assembly line process as efficient and effective as possible. What theory of motivation does Joana's employer use?

scientific managment