Chapter 10: Section 10.1 - 10.2
Which of the following is a reason teamwork can be more satisfying than traditional work? Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skill Teamwork gives workers a chance to improve their skills. Teamwork often allows teams to receive proprietary business information that is only available to managers. Teamwork provides team members with unique work opportunities. All of these are reasons why teamwork can be more satisfying than traditional work.
Correct answer: All of these are reasons why teamwork can be more satisfying than traditional work.
Employee involvement teams not only provide advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service. True False
Correct answer: False
One of the disadvantages of project teams is their lack of flexibility. True False
Correct answer: False
Since teams should be an end in themselves, it is appropriate to use them in most situations. True False
Correct answer: False
The largest amount of autonomy is found in traditional work groups. True False
Correct answer: False
The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk. True False
Correct answer: False
____ occurs when workers withhold their efforts and fail to perform their share of the work. Self-limiting behavior Social loafing Stonewalling Deforming
Correct answer: Social loafing
Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs. Correct answer: True False
Correct answer: True
Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction. Correct answer: True False
Correct answer: True
Cross-functional teams are purposefully composed of employees from different functional areas of the organization. Correct answer: True False
Correct answer: True
In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges. Correct answer: True False
Correct answer: True
In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions. Correct answer: True False
Correct answer: True
Self-designing teams have all the characteristics of self-managing teams, but they can also control and change the design of the teams themselves, the tasks they do and how they do them, and who belongs to the teams. Correct answer: True False
Correct answer: True
Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete. Correct answer: True False
Correct answer: True
Virtual teams are often, but not necessarily, temporary teams that are set up to accomplish a specific task. Correct answer: True False
Correct answer: True
How are large businesses like Microsoft using teams to help increase customer satisfaction? by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems) by taking direct responsibility for service quality by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale by instituting a system of increased formalization throughout the organization
Correct answer: by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
An organization like Apple Computer engages in ____ its work team members is training them in how to do all or most of the jobs performed by the other team members. overlapping training Job enlargement self-managing teams cross training
Correct answer: cross training
A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____. venture team autonomous unit project team work team
Correct answer: work team
According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes. autonomous unit semi-structured team ad hoc team work team
Correct answer: work team
A company engaged in cross training is using individual team members to teach other members how to do all or most of the jobs they can perform. True False
False
One advantage of work teams is the low rate of turnover. True False
False
