Chapter 10 Servant Leadership

Servant leadership has a strong theoretical framework.

False

Servant leadership is a situationally based approach.

False

Servant leadership is based on a common sense approach.

False

Servant leadership is poor at predicting employee performance.

False

Servant leadership promotes healthy competition.

False

Servant leadership remains consistent across organizational cultures.

False

Servant leadership sees leader influence as a positive factor.

False

The Servant Leadership Questionnaire, or SLQ, is the only proven way to effectively manage servant leadership.

False

Who is demonstrating conceptualization?

Kyra, who is looking at the high-level plan

Servant listeners communicate by listening first.

True

The servant leadership characteristic of commitment to the growth of people can occur in more than one way.

True

Servant leadership differs from authentic leadership because servant leadership ______.

addresses more stakeholders

What makes servant leadership different from other approaches is its central focus on ______.

altruism

When you take time to think about who you are and what you stand for, you are working on which servant leadership characteristic?

awareness

Greenleaf believed in the power of communication and was opposed to ______ leadership.

coercive

Lin provides goals and direction for her sales business, and she has a clear vision of what lies ahead for the company. While many people are concentrating on the figures for that week, Lin is planning for long-term sales increases. Lin is depicting which characteristic?

conceptualization

It remains unclear why ______ is included in servant leadership behaviors.

conceptualizing

When is servant leadership least effective?

followers are not empowered

During the last election year, Courtnie's retail sales went down dramatically. This year, another election year, retail sales are down once again. Courtnie starts to plan to save more in anticipation of low sales again during the next election year. She expects low sales once again and wants to be able to have a larger savings when that happens. What characteristic is Courtnie demonstrating in this scenario?

foresight

The goal of servant leadership is to ______ control.

give up

When someone is having a personal problem, they go to Katya. She always talks with them and does what she can to help them get through it. Helping others in this way makes Katya feel better as well. Katya is demonstrating ______.

healing

Research found that those who were ______ were more likely to be perceived as servant leaders.

high in agreeableness

What characteristic is most likely to shape a servant leader?

humility

The servant leadership approach is different than other approaches because it ______.

is based on behaviors

Which is an antecedent condition?

leader attributes

Which behavior demonstrates emotional healing?

listening to someone else's problems

For servant leaders to be most beneficial, followers should be ______.

open

A servant leader who is conceptualizing will be focusing on the ______.

organization

Jade disagrees with her coworker and is trying to change his mind. She tries to gently convince him that the budget can handle hiring an assistant. Jade continues to persist until her coworker comes around to agree and posts a new assistant job. This scenario is an example of Jade using a(n) ______ technique.

persuasion

Which characteristic is based on getting people to change?

persuasion

What is a recognized strength of the servant leadership style?

positively affects work-life balance

What is another word for foresight?

prediction

Customers, communities, and organizations are all ______ within servant leadership.

stakeholders

Taking accountability for the leadership position is called ______.

stewardship

Which behavior demonstrates commitment to the growth of people?

treating each follower as their own person

What is an action of an empathetic person?

relating

What is the central focus of the model of servant leadership?

servant leader behaviors

Identify a criticism of servant leadership.

can be misinterpreted

Greenleaf says that servant leaders should lead, but they should also ______.

care for those less fortunate

A recognized strength of servant leadership is that it is beneficial for all employees.

False

Persuasion and coercion can be used interchangeably.

False

Altruism is unique to servant leadership.

True

In the model of servant leadership, antecedent conditions are the existing behaviors.

True

Servant leadership can be applied to all levels of management.

True

Servant leadership is often incorporated into training programs.

True