CHAPTER 10

________ refers to the degree to which members are attracted to each other and motivated to stay in the group.

Cohesiveness

17. ________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

Collaborating

WORK GROUP

a group that interacts primarily to share information and to make decisions to help each group member to perform within his or her area of responsibility

WORK TEAM

a group whose individual efforts result in performance that is greater than the sum of the individual inputs.

According to status characteristics theory, which of the following factors does not determine status?

ability to conform to group norms

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________

accommodating

Which of the following is a conflict-stimulation technique?

bringing in outsiders

The ________ stage of the conflict process is important because it's where conflict issues tend to be defined.

cognition and personalization

CROSS-FUNCITONAL TEAMS

employees from about the same hierarchical level , but from different work areas, who come together to accomplish a task.

Which of the following is an effective means of countering social loafing?

ensuring that individual contributions to the group's outcome are identified

An informal group is characterized by the ________

fulfillment of the need for social contact

Groupshift is seen when ________.

group members tend to exaggerate the initial positions they hold when discussing a given set of alternatives and arriving at a solution

SELF-MANAGED WORK TEAMS

groups of 10-15 people who take on responsibilities of their former supervisors.

According to the traditional view of conflict, all conflict is ________

harmful and must be avoided

Which of the following is an advantage of group decision making when compared to individual decision making?

increased diversity of views

The second stage of the five-stage group development model is characterized by ________.

intragroup conflict within the group

For process conflict to be productive, it must be ________

kept low

A group decision-making method in which individual members meet face-to-face to pool their judgments in a systematic but independent fashion is the ________ technique.

nominal groups

When the group energy is focused on the task at hand and the group is fully functional, it is said to be in the stage of ________.

performing

Conflict is dysfunctional when it ________

reduces group cohesiveness

Jonas Wilkes has struggled for many years with tight finances at home. Throughout school and college, he worked really hard, earned the best grades, and prepared himself for a better life. By a better life, he meant a house in the uptown Wellington Road and a membership in the Diamond District Club where he envisions himself playing golf on weekends. The residents of Wellington Road and the members of Diamond District Club serve as a ________ for him.

reference group

Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. Which of the following terms best represents these beliefs?

role expectation

Which of the following steps can be taken by a manager so as to minimize groupthink?

seeking input from employees before the group leader presents his opinions

The ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job.

social arrangement

MULTITEAM SYSTEMS

systems in which different teams need to coordinate their efforts to produce a desired outcome.

MENTAL MODELS

team members' knowledge and beliefs about how the work gets done by the team

ORGANIZATIONAL DEMOGRAPHY

the degree to which members of a work unit share a common demographic attribute such as age, sex, age and the impact of this attribute on turnover.