Chapter 11 Business

Discrimination

The Civil Rights Act of 1964 outlawed ________ in employment based on sex, race, creed, religion, or national origin.

guidelines

The Equal Employment Opportunity Act of 1972 authorized the EEOC to issue _____ for acceptable employer conduct in administering equal employment opportunity laws.

flextime

A _______ plan gives employees some freedom to choose which hours to work, as long as they work the required number of hours.

individual

A difficult task is measuring and rewarding ________ performance on teams while at the same time rewarding team performance.

inventory

A human resource ______ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

Demographics such as age and education level Languages spoken Specialized skills

A human resource inventory should include which of the following types of information about employees.

income

A major factor that has led to more scheduling flexibility is the increase in two-______ families.

rewarding individuals erodes cohesiveness

A problem in developing effective compensation for teams is that:

adding enforcement powers to the EEOC permitting the EEOC to issue guidelines for employer compliance mandating specific record keeping procedures for employers

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

giving it broad powers to enforce Title VII issuing guidelines for employer conduct in complying with EEO mandating specific record keeping procedures

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

collective

The National Labor Relations Act of 1935 established _______ bargaining in labor-management relations.

hay

The ___ method of compensation relies on job tiers and grade ranges.

recruit and give preference to women and minorities

The affirmative action law led employers to actively:

technical

The change from traditional manufacturing to service and high-tech manufacturing requires highly _______ job skills.

more single-parent homes new workers who are undereducated employees who want leisure time

The changes in the U.S. workforce that create challenges for human resource managers include:

affirmative action

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

contigent workers

Individuals who are part-time, temporary, or seasonal workers are classified as:

it allowed them to enter established networking systems

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

legislation affects all areas of human resource management

The effects of legislation on human resource professionals is important because:

performance appraisal

The information gathered from comparing an employee's work to an established standard is a(n) ______ ________ .

performance appraisal

The information gathered from comparing an employee's work to an established standard is:

Americans with Disabilities Act of 1990

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary is the:

affirmative

The most controversial policy enforced by the EEOC was _______ action, designed to right past wrongs.

recruitment

The process for obtaining qualified people is:

networking

The process of establishing and maintaining contacts in and outside the organization is called ________.

Selection

The process of gathering information and deciding who should be hired is called:

selection

The process of gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is________.

organizations recognize that employees are their ultimate resource changes in the law have rewritten traditional practices

The roles and responsibilities of HRM professionals have evolved primarily because:

recruitment

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is:

recognize that a company's people are its ultimate resource re-train workers for more challenging jobs

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to: Multiple select question.

Discrimination

Title VII of the Civil Rights Act prohibits ______ in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex, or national origin.

True

True or false: The National Labor Relations Act of 1935 limited management interference in the right of employees to have a collective bargaining agent.

religion sex race

Under the Civil Rights Act of 1964, it is illegal for employers to discriminate based on:

on-the-job training

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

offboarding

When an employee leaves the organization, the process is known as _______.

job sharing

When two or more part-time employees share one full-time job it is called _____ _____.

returning company property conducting exit interviews managing payments

Whether employees are fired, resigning, or retiring, some of the things that must be done include:

Hay

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

home based

Workers who are _____ _____ can choose their own hours, interrupt work for child care, or take time out for personal reasons.

home based

Workers who are ______ _____ can choose their own hours, interrupt work for child care, or take time out for personal reasons.

because they can't afford to retire but need part-time schedules because they enjoy it

Workers who have reached retirement age may want to continue to work:

Networking

_______ is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems.

reduces absenteeism saves office space costs

Advantage of home-based work for employers include:

they must stay current with changes in the law they must update company HR policies and procedures to stay current with legal changes

An effect of changing legislation on human resources professionals is that:

Networking

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to________ systems open to men.

they are able to train new workers to do their jobs there are few qualified workers able to do those jobs they could transfer their knowledge to younger workers

Companies may want to retain older, more experienced workers because:

the increase in two-income families the increase in single parent homes

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

lateral

Employees moving over to a new job or position rather than a higher level with more pay are experiencing a(n) _____ transfer in their job.

part time

Employees working 1 to 34 hours are considered _______ _______ or contingent workers.

court cases

Employers must know and act in accordance with the legal rights of their employees or risk costly ______ ______ .

Fringe

Fill in the blank question. Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called _______ benefits.

shortage

Firms face a(n) ______ of skilled workers in areas such as science, engineering, technology, and clean energy sources.

lateral transfer

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n):

work the required number of hours complete their assigned tasks

Flextime is a system that allows employees some freedom to choose which hours to work as long as they:

compensation

Fringe benefits such as health care, paid vacation, and sick days provide additional _______ to employees.

recruitment and selection developing compensation systems training and development

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

apprentice

In _______ programs, a trainee works alongside an experienced worker to master the skills and procedures of a craft, such as carpentry.

part time

Job-sharing is an arrangement whereby two or more _____ _____ employees share one full-time job.

Terminating

Lost training costs is a factor in _______ employees.

Job rotation Understudy positions On-the-job coaching

Management development programs include:

allows mandatory retirement in the airline industry bans mandatory retirement in most organizations

The Age Discrimination in Employment Act:

the loss of investment in training an employee risk of lawsuits for wrongful termination

Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by:

management development

Role-playing, watching films and lectures, and solving cases are examples of _______ _______ programs.

labor intensive

Service organizations, such as hospitals and schools, have high employee costs categorizing them as ______ ______.

labor-intensive

Service organizations, such as hospitals and schools, have high employee costs categorizing them as:

requires that age must be the determining reason for any employment action against older workers

Since 2009, the Age Discrimination in Employment Act: