Chapter 11

What is the function of self-managing work teams? A. They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment. B. They take over some managerial duties and produce an entire product. C. They are formed to monitor, standardize, and improve work processes that cut across different parts of an organization. D. They are formed to develop products under the guidance of the owners of a business.

B

Which of the following statements is true about communication? A. Employees generally disbelieve what the owner says, regardless of whether it is true or not. B. Messages of higher-status people automatically tend to carry greater credibility than those of lower-status people. C. Individuals in authority always listen to people who are closer to a problem rather than to other members of their team. D. The use of buzzwords facilitates effective communication.

B

Which of the following statements is true of a line-and-staff organization? A. The owner has a direct line of command over employees. B. It has specialists to advise and perform services for other employees. C. The owner is directly responsible for ensuring that employees do their work. D. It hires employees for a variety of duties such as producing, financing, and selling the firm's product.

B

____ is the process of transferring meaning from one person to another. A. Instrumentation B. Communication C. Motivation D. Conservation

B

_____ involves fairly enforcing a system of rules and regulations to obtain order. A. Acculturation B. Discipline C. Arbitration D. Outplacement

B

_____ involves using employees to do the work they are best suited for. A. Delegation B. Specialization C. Span of management D. Job rotation

B

_____ is the management function of getting employees to do the things one wants them to do, by means of communicating with, motivating, and disciplining them. A. Recruiting B. Leading C. Selecting D. Rightsizing

B

(n) _____ shows the authority and responsibility relationships that exist in a business. A. employee-benefit plan B. job specification C. organization chart D. job description

C

16. Which of the following statements is true of performance appraisal? A. It is not based on the personal habits of employees. B. It is independent of job description. C. It is used for merit rating. D. It is not used to administer disciplinary actions on employees.

C

How do quality circles motivate employees? A. By providing various kinds of financial incentives to employees on a regular basis B. By getting workers to do their work "right the first time," thus generating pride in workmanship C. By getting employees involved and taking advantage of their creativity and innovativeness D. By providing employees with a fixed process to do their work

C

Which of the following is essential for effective communication? A. Using buzzwords B. Giving more credibility to people of higher status C. Clarifying ideas D. Being a good talker rather than listener

C

_____ allows workers to schedule their own hours as long as they are present during certain required hours. A. Job splitting B. Outplacement C. Flextime D. Job sharing

C

_____ means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done. A. Specialization B. Appraisal C. Delegation D. Counseling

C

Employee performance is generally a product of: A. an employee's ability to evaluate leadership and his or her compliance toward the job description. B. a leader's ability to provide employee benefits and the application of cross-training. C. a leader's ability to reduce employee supervision and the application of fair wages. D. an employee's ability to do a job and the application of positive motivation.

D

When is a communication process complete? A. When someone has an idea that is encoded and transmitted to another person B. When a thought is translated into words or symbols C. When a message is transmitted D. When the sender of a message gets some form of feedback from the receiver

D

___ means employers may hire or fire employees with or without cause at any time they choose. A. Positive discipline B. Judicial due process C. Employer stock ownership D. Employment at will

D

what is the relationship between leadership and management? A. Leadership and management are synonymous. B. Leadership includes staffing and controlling, whereas management includes influencing prospective customers. C. Managing is an important part of leading. D. Leadership is the ability to influence others to attain objectives, whereas management requires the use of leadership.

D

In a _____ organization, the owner has a direct line of command over employees. A. line B. non-profit organization C. line-and-staff D. charitable

A

Organizing involves: A. determining the activities that are necessary to achieve a firm's objectives. B. reaching out to attract a supply of potential employees. C. getting employees to do their work right the first time. D. maintaining contacts with key persons in one's own or other organizations.

A

The _____ approach to motivation uses pride in workmanship to get workers to do their work right the first time. A. zero-defects B. quality-circle C. job-enrichment D. management-by-objectives

A

What is the function of problem-solving teams? A. They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment. B. They take over some managerial duties and produce an entire product. C. They are formed to monitor, standardize, and improve work processes that cut across different parts of an organization. D. They are formed to develop products and to address issues that need expertise.

A

What is the significance of a variable work schedule? A. It permits employees to work at times other than the standard five 8-hour days. B. It allows employees to adapt to a standard working time while performing various kinds of work. C. It grants only minimal responsibilities to workers, leading to higher productivity. D. It ensures that workers carry out a variety of duties within a specific time span.

A

What is the significance of flextime as a motivator for employees? A. It gives employees greater control over their time and activities. B. It gives employees extensive training to do their work right the first time. C. It allows employees to divide a full-time job into distinct parts. D. It allows employees to share a full-time job with other employees.

A

What should a manager do to handle employee complaints? A. The manager must assure employees that their complaints will not jeopardize their employment. B. The manager must dismiss an employee's complaint if it seems to be without foundation. C. The manager must avoid making written records of incidents. D. The manager must provide employees with an extensive procedure to present their complaints.

A

Which of the following defines the areas in which a person has the right to act freely as an employer without interference from the union? A. The Management prerogatives clause B. The Collective bargaining clause C. Right-to-work laws D. Judicial due process

A

Which of the following is a characteristic of an informal organization? A. It always exists within the formal structure of a business. B. It is present only within a line organization. C. It is present only within a line-and-staff organization. D. It stifles creativity and reduces initiative.

A

Which of the following statements is true of the zero-defects approach to motivate employees? A. It assumes that employees want to do a good job. B. It encourages employees to learn new and related skills. C. It gets employees involved and takes advantage of their creativity. D. It permits employees to work at times other than the standard work week.

A

_____ are small employee groups in an organization that meet periodically to improve quality and output. A. Quality circles B. Cross-cultural groups C. Cross-functional teams D. Zero-defects teams

A

_____ helps to provide people with an understanding of their relationship with their supervisors, fellow workers, and customers. A. Counseling B. Selecting C. Profit sharing D. Affirmative action

A

_____ is the ability of one person to influence others to attain objectives. A. Leadership B. Reengineering C. Staffing D. Planning

A