Chapter 11, Conflict in Small group

Conflict and Culture

-Americans culture promotes individualism resulting in the desirability of direct confrontation in conflict -Collectivistic cultures use avoidance regularly to preserve relational harmony and to save others face

Conflict and Culture

-Women viewed conflict as adversarial, with clear winners and loser that caused emotional distress. -Women do not like confrontational approaches

Dimension of Conflict, Refers to the behaviors group members use during conflict?

Behavioral

Dimension of Conflict, Refers to the negative emotions group members associate with conflict?

Affective

Type of Conflict, Centers on individual group members communication and personality traits?

Affective conflict

Three Dimensions of Conflict?

Affective, Behavioral, Cognitive

Conflict Handling styles, Has a low concern for both the self and the group members? (does not discuss conflict)

Avoiding

Bases of Power, having the ability to punish another person?

Coercive Power

Dimensions of Conflict, Refers to the differences in opinion among group members?

Cognitive

Conflict Handling Styles, Strives to find a middle ground between satisfying his own needs and satisfying his group members needs? (Give a little get a little)

Compromising

Due to their interdepence, their real and perceived differenced, and their emotions?

Conflict

Conflict Handling styles, Places a priority on satisfying their own concerns instead of satisfying the concerns of group members? (My way or highway)

Dominating

Conflict is the process that occurs when group members....

Engage in an expressed struggle that impedes task accomplishment.

Bases of Power, power derived from ones training, talent, education, or experience?

Expert Power

Group conflict has both short-term and long-term benefits and consequences

Guidelines for Handling Conflict

Group conflict may have nothing to do with the task?

Guidelines for Handling Conflict

Group conflict may prove irresolvable

Guidelines for Handling Conflict

Group conflict sometimes causes decreased affect for the group?

Guidelines for Handling Conflict

Type of Conflict, Centers on a group members perceived imbalance between his contribution to the group and the contributions made by the group members?

Inequity Conflict

Conflict Handling Styles, Works toward developing a solution that satisfies the needs of all members?

Intergrading

Misconceptions about Conflict?

It should be avoided at all costs All conflict occurs because people do not agree with one another All conflict can be resolved

Bases of Power, power based upon ones status or position?

Legitimate Power

When Dealing with difficult group members....

Manage your temper -check your anger level -breathe -calm yourself down -monitor your verbal and nonverbal messages -describe what is bothering you -disclose your feelings -return to the issue of contention

Conflict Handling Styles, Is concerned highly with the needs of group members? (Does whatever everyone wants)

Obliging

Type of Conflict, Centers on procedures group members use to critically evaluate ideas or confront member behavior?

Procedural Conflict

Bases of Power, power derived from ones attraction or admiration of another?

Referent Power

Bases of Power, having the ability to provide incentives to another person?

Reward Power

Type of Conflict, Centers on group members critical evaluation of ideas and can occur over a fact, on interpretation of a fact, a definition, or a choice?

Substantive Conflict

What is Power?

The ability to manipulate, influence or control other people or events.