Chapter 11 MGT

_____________ Leadership: a)favors a consensual and collaborative process b)influence derives from relationships rather than position power and formal authority.

Interactive

This description of Reed Hastings shows him playing the role of a strong ____________ as he shares his vision for the company. a) Manager b) Leader

b) Leader

A manager demonstrates _________________ when he listens carefully to his subordinates and works to build trusting relationships. a) Task-Oriented Behavior b) Job-Centered Leadership c) Initiating Structure d) Consideration

d) Consideration

Sometimes Jonathan works very hard and proposes new ideas, while other times he does just enough to get by. Jonathan is a ________________ , contributing as much as possible when he thinks the effort will be rewarded and keeping his head down when he thinks that's in his best interest. a) A Pragmatic Survivor b) A Conformist c) An Alienated Follower d) An Effective Follower

a) A Pragmatic Survivor

Iris, a manager, came into your office last week to complain about her employees. "I just don't get the respect I deserve," she whined. "Don't they understand that I'm their manager? My title alone should make them respect me more!" a) Legitimate b) Coercive c) Referent d) Reward e) Expert

a) Legitimate

Scheduling employees so that work is completed a) Management b) Leadership

a) Management

The six characteristics in this list are associated with leadership, but the best leaders focus on their ___________. These are natural talents reinforced through learning and practice. a) Strengths b) Style c) Personality d) Traits

a) Strengths

When discussing influence tactics with your managers, you should tell them that: a) The best managers use a variety of influence tactics b) The best managers use soft tactics, such as making people like them and developing allies c) The best managers use hard tactics, such as asking for what they want and using rational persuasion d) The best managers avoid the use of influence tactics

a) The best managers use a variety of influence tactics

To motivate longtime employees who are at or past retirement age to stay with the company so the organization does not lose their expertise and deep relationships with customers, Columbia Office Furniture structures its retirement savings plan to make larger contributions to these employees' accounts each year. a) Transactional Leadership b) Transformative Leadership

a) Transactional Leadership

Communicating a vision to employees: a) Management b) Leadership

b) Leadership

A manager's position in the organization, ability to give out rewards, and other factors give the manager ____________ , which is the potential to impact the behavior of other people. a) Influence b) Power

b) Power

Sirah runs a housecleaning service. She wants her employees to be highly efficient, cleaning a certain number of houses each day, and perform their work according to established checklists of tasks that have proven to satisfy clients. What is the more appropriate style of leadership, given Sirah's objectives for her housekeepers? a) Either transactional or transformational b) Transactional c) Transformational

b) Transactional

When employees raise problems at staff meetings, Jonna doesn't solve them. Instead, she asks the employees what approaches they would like to try. Her employees know they can suggest any solutions, even those that imply criticism of Jonna's management: a) Transactional Leadership b) Transformative Leadership

b) Transformative Leadership

Stacie was disappointed in Maggie's habit of _________________ , because while Maggie followed orders readily, she never thought about how her actions would impact the organization's performance or whether there might be a better course of action. a) Critical Thinking b) Uncritical Thinking

b) Uncritical Thinking

__________ : passive, yet independent, critical thinker

Alienated

James is an agreeable and emotionally stable person. A _____________________ , he inspires his employees to believe in the changes he wants to make to the organization. a) Transactional Leader b) Transformational leader

b) Transformational leader

____________________ refers to individuals who know and understand themselves, who espouse and act consistent with higher-order ethical values, and who empower and inspire others with their openness and authenticity.

Authentic Leadership

_____________ :both a critical, independent thinker and active in the organization

Effective

The _________ leader has the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice.

Charismatic Leader

________________ stems from the authority to bestow rewards on other people.

Reward power

________________ refers to authority to punish or recommend punishment.

Coercive power

______________ : participates actively but doesn't use critical thinking skills

Conformist

_____________: neither critical, independent thinking nor active participation

Passive

•The __________________ of leadership focuses attention on the characteristics of followers in determining appropriate leadership behavior.

Situational model

________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.

Traits

_____________ Leaders clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet the social needs of subordinates.

Transactional leaders

______________leaders are similar to charismatic leaders. •Distinguished by their special ability to bring about innovation and change

Transformational Leader

_______________ : behavior depends on which style fits with the prevalent situation

Pragmatic survivor

The CEO of Tesla, Elon Musk, would be described as a _______________ leader. a) Formal b) Co-founding c) Subsidiary d) Multicorp

a) Formal

A _______________ transcends self-interest to serve others, the organization, and society.

A Servant Leader

_____________________ is the power coming from a formal management position in an organization and the authority granted to it.

Legitimate power

What can be defined as the ability to influence people toward the attainment of goals? a) Leadership b) Coercion c) Teamwork d) Supervision

a) Leadership

Managers at the department store have ________________ because if an employee is late for a shift two times in a month, the managers can fire the employee. a) Referent Power b) Coercive power c) Legitimate Power d) Reward Power

b) Coercive Power

An executive who prioritizes the organization's mission and the needs and goals of subordinates, rather than ego gratification and personal success, can be described as _________________________ . a) An Interactive Leader b) An Authoritarian Leader c) A Servant Leader d) A Machievellian Leader

c) A Servant Leader

In a Harvard Business Review article, consultant Ben Dattner emphasizes the importance of giving credit to others for their good ideas and successes, both in private and in public. A leader with __________ would generally behave in this way. a) Egotism b) Discipline c) Will d) Humility

d) Humility