CHAPTER 11 - ORGANIZATION & MANAGEMENT
E-mail readers pick up on sarcasm and other tonal aspects of writing.
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Emoticons have a place in business communication with rules.
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From a managerial perspective, the grapevine's informal structure provides effective communication.
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In business, the style and duration of eye contact that are considered appropriate is the same across cultures.
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In interview situations, experts advise not mirroring an interviewer's tendency to lean in and settle back in his/her seat.
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In the Far East, it is considered polite for a woman to shake a man's hand.
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Information overload happens when the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier.
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Information-rich channels convey more verbal information.
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One of the most consistent recommendations from communications experts is to work toward using "but" instead of "and" as you communicate in crucial conversations.
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Product placements in videos, movies, and games are other ways that advertisers strive to reach receivers with filter messages.
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Selective perception is the distortion or withholding of information to manage a person's reactions.
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The popularity of companies having official Blogs is sliding.
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As you're listening, pay attention to the sender's body language for additional cues about how they're feeling.
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E-mail is a medium-rich channel.
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In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness.
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The medium used to communicate a message affects how accurately the message will be received.
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Written communication is often asynchronous.
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A good tip for appropriate workplace speech is to use terms that feel respectful or comfortable to us.
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A voicemail is an oral message that is synchronous.
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E-mail is the most popular medium of communication worldwide.
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An effective communication requires a sender and a receiver who are open to speaking and listening to one another, despite possible differences in opinion or personality.
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In Mexico, when doing business, men may find themselves being grasped on the arm by another man.
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Jargon can be an obstacle to effective communication.
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Oral communication is an inherently flawed medium for conveying specific facts.
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Recruiters at 85 business schools ranked communication and interpersonal skills as one of the most important skills they were looking for in students.
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Research shows that effective managers tend to use more information-rich communication channels than less effective managers.
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Research shows that lateral communication done between peers can influence important organizational outcomes such as turnover.
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Selective perception is the filtering of information to suit our own needs.
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The impact of facial expressions in conversation is instantaneous.
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