chapter 11 practice quiz

In the context of legal requirements, an employer that terminates an employee who reports for jury duty would be in compliance with public policy.

false

Marta is dissatisfied with her job. She also is unhappy with her husband and is generally in a bad mood most of the time. Most likely, the cause of Marta's dissatisfaction with the job is her tasks and roles.

false

The responsibility for positive relationships in the workplace is placed on the HR department.

false

Rose works as a teacher in a primary school. Although her pay is low, she finds that her job keeps her happy and feeling personally fulfilled. In this scenario, what is Rose experiencing?

job satisfaction

Employees' sense of __________ usually would reserve loss of a job for the most serious offenses.

outcome fairness

What is a cost associated with voluntary turnover?

loss of talented employees

Both involuntary and voluntary turnover are expensive for a firm.

true

After a company hired a new supervisor for the second shift, productivity fell and the shift did not meet its production targets three weeks in a row. The plant manager asks Sonny, the HR manager, to investigate, and he reports the problem may be job withdrawal. Which kind of job withdrawal is most likely occurring in this situation?

Employees are dissatisfied with the supervisor, so they are not working as hard.

An employee is in a meeting with his supervisor and a member from the human resources department to explain why he is leaving the company. In this case, which procedure is the HR department conducting with the employee?

exit interview

Which statement best describes how a well-designed system of progressive discipline applies the hot-stove rule?

It involves consequences that are immediate and objective.

Which statement characterizes a progressive discipline system?

It teaches employees what is expected of them.

What is true about personal dispositions?

Job dissatisfaction is higher among employees with low emotional stability.

One of the ways to publish rules that cover disciplinary problems includes

displaying them on a bulletin board.

A company sets pay rates slightly above the local market rate, and it communicates this to employees. Which statement about job satisfaction supports the company's use of this policy?

The amount of pay an individual receives is extremely important for job satisfaction.

HR professionals say their biggest challenge is involuntary turnover due to poor performance.

false

A retail store dismissed an employee who was caught stealing items from the store's stockroom. In retaliation, the employee is threatening to file a lawsuit claiming race discrimination. Assuming the discipline was based on facts, not bias, how can the store best protect itself from being liable for such claims?

by establishing and following a formal discipline policy, so discipline is fair

Terminating an employee may violate an implied agreement if

the action is inconsistent with company policies.

After a restructuring at a company broadened managers' jobs, some managers began experiencing role conflict and role ambiguity. To prevent dissatisfaction among these valued employees, the company asked the human resource department to help managers develop clearer and more balanced roles. The HR manager decided to use the role analysis technique. With this technique, who will meet to discuss the role of each manager affected by the restructuring?

the managers affected and the people who directly interact with them

A basis for outcome fairness is that everyone should know what to expect.

true

A disciplinary action meets the standards of interactional justice if the manager explains to the employee how the action is procedurally just.

true

An organization's progressive discipline system should provide managers with a document to file, recording the nature and date of an offense.

true

If salary is to be satisfactory, it must come along with pay raises.

true

Values shared between workers and their supervisor can increase job satisfaction.

true

Job satisfaction refers to a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. This definition of job satisfaction has three components, summarized as

values, perceptions, and ideas of what is important.

Under what conditions may an employer have a legitimate reason to collect information about employees' use of alcohol or other intoxicants outside the workplace?

when employees hold positions where drug use could cause dangerous accidents