Chapter 11 Quiz **one is wrong***

A change that is gradual, in which managers at all levels work together to develop a detailed plan for change, is called a(n)

Bottom up change

The control exerted on individuals and groups in an organization by shared values, norms, standards of behavior, and expectations is called:

Clan control

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called ________.

Controlling

Which of the following is the first step of the control process?

Establish standards of performance

A control system must be rigid in order to be effective.

False

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

False

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

False

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

False

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

False

The first step in the control process is to evaluate results in terms of performance standards.

False

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

False, its liquidity ratios

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

False, its revolutionary change

An organization monitors the number of customer returns for each product model as a part of an attempt to recognize defective products. This is an example of:

Feedback control

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

True

Organizational change is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

True

The more complex a job is, the more difficult it is for a manager to evaluate how well a subordinate is performing.

True

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

false

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

true

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures.

true

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

true