Chapter 11

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

-Re-train workers for more challenging jobs -Recognize that a company's people are its ultimate resource

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary is the:

Americans with Disabilities Act of 1990

Individuals who are part-time, temporary, or seasonal workers are classified as:

contingent workers

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a:

human resource inventory

The schedule that lets two or more part-time workers share one full-time job is:

job sharing

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

mandating specific record keeping procedures issuing guidelines for employer conduct in complying with EEO giving it broad powers to enforce Title VII

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

orientation

The information gathered from comparing an employee's work to an established standard is:

performance appraisal

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

permitting the EEOC to issue guidelines for employer compliance adding enforcement powers to the EEOC mandating specific record keeping procedures for employers

The affirmative action law led employers to actively:

recruit and give preference to women and minorities

The process for obtaining qualified people is:

recruitment

What are two advantages of home-based work for employers?

saves office space costs reduces absenteeism

The process of gathering information and deciding who should be hired is called:

selection

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

the increase in single parent homes the increase in two-income families

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is:

the need to retrain workers

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

giving it broad powers to enforce Title VII mandating specific record keeping procedures issuing guidelines for employer conduct in complying with EEO

Companies may want to retain older, more experienced workers because:

they are able to train new workers to do their jobs they could transfer their knowledge to younger workers there are few qualified workers able to do those jobs

An effect of changing legislation on human resources professionals is that:

they must update company HR policies and procedures to stay current with legal changes they must stay current with changes in the law

Whether employees are fired, resigning, or retiring, some of the things that must be done include:

conducting exit interviews returning company property managing payments

The Equal Employment Opportunity Act of 1972 authorized the EEOC to:

set guidelines for employers' administration of EEO

The roles and responsibilities of HRM professionals have evolved primarily because:

- changes in the law have rewritten traditional practices - organizations recognize that employees are their ultimate resource

Costs associated with terminating employees include:

- lost investment in training and pay - potential for costly wrongful discharge lawsuits

Service organizations, such as hospitals and schools, have high employee costs categorizing them as:

labor intensive

Developing and establishing professional contacts that can assist you in finding employment is:

networking

Management development programs include:

-Understudy positions -Job rotation -On-the-job coaching

Since 2009, the Age Discrimination in Employment Act:

requires that age must be the determining reason for any employment action against older workers

A problem in developing effective compensation for teams is that:

rewarding individuals erodes cohesiveness

What is a performance appraisal?

the evaluation of employees' job performance and contributions to the organization

The Age Discrimination in Employment Act:

bans mandatory retirement in most organizations allows age restrictions for airline pilots

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

it allowed them to enter established networking systems

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

Hay

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

affirmative action

Which of the compensation systems listed are likely to be effective in building cohesive teams?

- Skill-based pay - Gain-sharing

Age Discrimination in Employment Act of 1967

bans mandatory retirement in most organizations allows age restrictions for airline pilots

Workers who have reached retirement age may want to continue to work:

because they enjoy it because they can't afford to retire but need part-time schedules

The changes in the U.S. workforce that create challenges for human resource managers include:

employees who want leisure time increased concert over health care benefits more single-parent homes

When an organization's operational costs are primarily for their workforce, they are considered to be:

labor intensive

The effects of legislation on human resource professionals is important because:

legislation affects all areas of human resource management

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

on-the-job training

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

sick days paid vacation life insurance

Identify some of the job titles that are considered contingent workers.

temporary workers and independent contractors