Chapter 12

Your friend tells you about why he wants to drop a class you're in together, and although you do not agree with his decision, you listen carefully and respond by saying, "I can see why you feel that way." This demonstrates which level of confirming response?

Acknowledgment

Heather says to her partner, "You never clean up the mess you leave in the kitchen after making your midnight snack." This is an example of which type of message?

Behavioral complaint

Words such as "perhaps," "possibly," and "could" characterize which of Gibb's approaches?

Provisionalism

In its most constructive form, disagreement includes which two components?

Recognition and acknowledgment

Which of the following would scholars deem a low-intensity negative behavior?

Rudeness

Problem orientation is consistent with which approach to problem solving?

Win win

If a matter is indisputable, ____________ would be the most sensible nondefensive approach.

agreeing with the truth

Which of the following assertions is true of spontaneity?

calculated frankness.

In one of your economics classes, almost everyone participates and feels at ease sharing their ideas with the professor and other students. In another economics class in a similar subject area, people are reluctant to speak up or even ask questions. These two classes have different ____________.

communication climates

Agreeing with or praising a person is a form of ____________.

endorsement

A message that conveys ____________ lacks specifics and is phrased in defense-arousing "you" language?

evaluation

In a communication climate, defensiveness results from an attack on the ____________ self.

presenting

Beth says to her partner, Terry, "You're such a geek." Terry laughs at what he perceives as an affectionate comment, although a bystander assumes this was meant as criticism. Differences like these are possible because the interpretation of a message as confirming or disconfirming is ___

subjective

When Jonathan says to his professor, "There aren't enough hours in the day for me to meet the syllabus requirements," she responds, "I can see how some students might find the workload in this class overwhelming." In this case, the professor is agreeing ____________.

with the critic's perception