Chapter 12 Correspondence (Lippincot Williams & Wilkins')

The standard margin used for a business letter is:

1 inch

When a professional letter requires more than one page, the pages following the first page:

are the same paper as the first page with no letterhead printing

The punctuation mark following the salutation of a professional business letter is a:

colon

When mail arrives at the office, the first step in processing the mail is to:

date stamp each item of mail

The keyed signature is typed:

four lines below the complimentary closing

The most formal and professional style of letter format is:

full block

A postage meter is a:

machine that prints postage onto mail pieces or onto an approved label

The style of letter in which all the lines begin at the left margin except the subject and complimentary closing is:

modified block

The standard business envelope is a:

no. 10

The letterhead on stationery should include the following EXCEPT the:

physician's home telephone number

The inside address of a professional letter is the:

recipient's address written without abbreviations

The style of letter in which the first sentence of each paragraph is indented five spaces is:

semiblock

The component of a letter that indicates the purpose of the correspondence is the:

subject line

At the bottom of a professional letter, the reference initials represent:

the individual signing the letter, in uppercase letters

Certified Mail is also considered or classified as:

First-Class Mail

The mail classification used to send most medical office mail is:

First-Class Mail

How many lines below the salutation should the body of the letter start?

2

The classification of mail that guarantees delivery the following day is:

Express Mail

An example of a properly keyed signature is:

James Jones, M.D.

The proper style of writing the date in a professional letter is:

January 1, 2010

The classification of mail used for at least 200 pieces of promotional information is:

Standard Mail

Which of the following is true regarding the date on a business letter?

The date is placed two lines below the letterhead

The abbreviation "cc:" or "Cc:," when used at the end of a professional letter, means:

the letter was sent to another person

The process of converting the dictated word of the health care provider to a word-processed form is:

transcription

If there are materials included in the envelope with the letter, this should be noted:

two lines below the reference initials