chapter 12 managing human resources

work practices that lead to both high individuals and high organizational performance

high performance work practices

employees who sit on a company's board of directors and represent the interests of the firm's employees

board representatives

an assessment that defines jobs and the behaviors necessary to perform them

job analysis

a written statement that describes a job

job description

a written statement of the minimum qualifications a person must possess to perform a given job successfully

job specification

an organization that represents workers and seeks to protect their interests through collective bargaining

labor union

introducing a new employee to his or her job and the organization

orientation

establishes performance standards used to evaluate employee performance

performance management system

a preview of a job that provides both positive and negative information about the job and the company

realistic job preview

locating, identifying, and attracting capable applicants

recruitment

Any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individual's employment, performance, or work environment

sexual harrassment

Joan needs to eliminate some employees for a short while. She and her managers identify those employees who are not meeting performance expectations and explain that this termination is temporary but they are encouraged to seek other positions elsewhere. How is Jane trying to reduce the size of the workforce here? a. firing b. layoffs c. reduced workweeks d. early retirements

b

Recruitment is the process of ________. a. moving employees laterally to reduce intra-organizational supply-demand imbalances b. locating, identifying, and attracting capable applicants c. screening job applicants to determine who is the best d. selecting candidates to fill open positions

b

The first three activities of the human resource management process involve ________. a. providing employees with flexible job assignments b. identifying and selecting competent employees c. providing employees with up-to-date knowledge and skills d. retaining competent and high-performing employees

b

The essence of affirmative action is to ________. a. provide positive reinforcements to encourage desirable behavior b. prevent employees from behaving unethically c. prevent discrimination and enhance the status of members from protected groups d. provide experiential exercises and on-the-job coaching for employees q

c

Which of the following Acts gives employees the legal right to examine personnel files and letters of reference? a. Civil Rights Act, Title VII b. Worker Adjustment and Retraining Notification Act c. Privacy Act d. Consolidated Omnibus Reconciliation Act

c

screening job applicants to ensure that the most appropriate candidates are hired

selection

a pay system that rewards employees for the job skills they can demonstrate

skill based pay

groups of nominated or elected employees who must be consulted when management makes decisions involving personnel

work councils

The final three activities of the human resource management process ensure ________. a. that the organization retains competent and high-performing employees b. that the organization selects and trains competent employees c. the best compensation packages for the new hires d. that employees are continuously provided with up-to-date knowledge and skills

a

Which of the following Acts prohibits discrimination on the basis of physical or mental disabilities? a. Vocational Rehabilitation Act b. Civil Rights Act, Title VII c. Equal Pay Act d. Occupational Safety and Health Act

a

Which of the following Acts requires continued health coverage following termination of an employee? a. Consolidated Omnibus Budget Reconciliation Act b. Occupational Safety and Health Act c. Health Insurance Portability and Accountability Act d. Family and Medical Leave Act

a

organizational programs that enhance the status of members of protected groups

affirmative action

During an economic recession, ________. a. human resources managers find it more difficult to replace employees b. more qualified candidates are available to fill fewer open positions c. candidates face less competition for open positions d. candidates expect better benefits and pensions

b

Which of the following is true of high-performance work practices? a. It is easier to implement in organizations with centralized structures. b. It involves well-structured job responsibilities as opposed to flexible assignments. c. In spite of its many benefits, research indicates that there is no direct link between high-performance work practices and a firm's market value. d. It encourages extensive employee involvement and greater employee control on decision making.

d

reducing an organization's workforce

derecruitment

the planned elimination of jobs in a organization

downsizing

a pay system in which an individual's compensation is contingent on performance

variable pay