Chapter 12 Managing Individuals & a Diverse Work Force Quiz

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other

Personality

Which of the following job positions most likely requires people with high degree of extraversion?

Salesperson

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

racial or ethnic discrimination in the workplace

Organizational plurality is consistent with _____.

the learning and effectiveness paradigm

With surface-level diversity, differences are immediately observable, easy to measure, and _____

typically unchangable

Which of the following job positions most likely requires people with high degree of emotional stability?

911 operator

How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

companies lose, on average, 2/3 of the discrimination cases brought against them

Which of the following actions can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

creating a diversity program

When a German pharmaceuticals company decided to implement a diversity training program, its human resources managers did a research and discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." This discovery had to do with _____.

deep-level diversity

People with high degree of _____ respond well under stress

emotional stability