CHAPTER 12 MGMT

Which of the following is the most commonly used paradigm for managing diversity?

a. the learning and effectiveness paradigm b. the discrimination and fairness paradigm- CORRECT c. the affirmative action paradigm d. the personal integration paradigm e. the access and legitimacy paradigm

Which of the following statements about disabilities is true?

a. Accommodations for disabilities needn't be expensive.- CORRECT b. On average, people with disabilities earn the same amount as those without disabilities. c. A disability must be visible to the average person to be considered a true disability. d. None of these statements about disabilities is true. e. A disability is only covered by discrimination laws when it is physical.

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

a. Acculturation b. Cultural proaction c. Cultural advantage d. Diversity- CORRECT e. Affirmative differentiation

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

a. Disposition b. Cognitive activity c. Motivation d. Personality- CORRECT e. Self-concept

Which of the following statements explains why diversity actually makes good business sense?

a. Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. b. Diversity allows a company to act with economic responsibility. c. Diversity helps companies attract and recruit talented employees.- CORRECT d. Diversity eliminates glass ceilings. e. Diversity increases an organization's retained earnings.

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

a. Diversity- CORRECT b. Acculturation c. A discrimination management department d. Cultural satisfaction e. Reaffirmation

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

a. Federal Trade Commission regulations b. affirmative action programs c. congressional lobbying d. watchdog advocacy groups e. racial or ethnic discrimination in the workplace- CORRECT

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

a. Set high but realistic goals. b. All of these are examples of diversity principles.- CORRECT c. Find the common ground. d. Treat group differences as important, but not special. e. Tailor opportunities to individuals, not groups.

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

a. Social attraction b. Social cohesiveness c. Integrative focus d. Social integration- CORRECT e. Norm cohesiveness

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

a. acculturation b. organizational plurality c. cultural proaction d. affirmative action- CORRECT e. discretionary diversity

___ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

a. affirmative action b. diversity- CORRECT c. organizational plurality d. acculturation e. cultural organization

People with the Big Five dimension of ____ respond well under stress.

a. agreeableness b. empathy c. emotional stability- CORRECT d. conscientiousness e. openness to experience

Diversity helps companies grow by ____.

a. avoiding conflict between employee groups b. preventing discrimination c. complying with federal law d. creating a homogeneous workplace e. improving marketplace understanding- CORRECT

A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

a. diversity audit- CORRECT b. diversity comparison c. individual SWOT analysis d. stereotypical audit e. employee-oriented attitudinal review

Which of the following diversity practices is a special kind of mentoring?

a. diversity audits b. diversity pairing- CORRECT c. role-playing d. awareness training e. the Delphi technique

A key difference between affirmative action and diversity is that ____.

a. diversity requires a wider span of management b. affirmative action does not alter organizational structures, and diversity does c. affirmative action is legally mandated in all private companies d. diversity has a broader focus- CORRECT e. diversity is legally mandated in all private companies

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

a. diversity; self-monitoring b. affirmative action; self-monitoring c. diversity; affirmative action d. affirmative action; diversity- CORRECT e. federal agency monitoring; self-monitoring

Which of the following is NOT one of the Big Five personality dimensions?

a. emotional stability b. conscientiousness c. agreeableness d. extraversion e. empathy- CORRECT

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

a. emotional stability b. openness to experience c. agreeableness d. extraversion e. conscientiousness- CORRECT

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

a. market researcher b. bookkeeper c. salesperson- CORRECT d. computer technician e. wholesale plant nursery operator

The two basic types of diversity training programs are ____.

a. mentoring and role-playing b. role-playing and computer simulation c. awareness training and skills-based diversity training- CORRECT d. organizational plurality and individual autonomy e. computer simulation and role-playing

Organizational plurality is consistent with ____.

a. none of these b. the learning and effectiveness paradigm- CORRECT c. the access and legitimacy paradigm d. the determination and fairness paradigm e. the paradigm of commonality

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

a. personality b. motivation c. locus of control d. disposition- CORRECT e. attitude

The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

a. positive affectivity b. deep-level diversity c. social integration d. organizational plurality- CORRECT e. social internalization

Affirmative action programs are typically designed to ____.

a. protect white, non-Hispanic Americans b. create homogeneous diversity c. do all of these d. compensate for past discrimination- CORRECT e. be punitive

Older workers ____.

a. tend to perform less effectively compared to younger workers b. are accurately described by none of these- CORRECT c. typically demonstrate poor judgment d. are more likely to quit, be late, or be absent than younger workers e. care less about the quality of their output than younger workers

Conscientiousness is ____.

a. the degree to which someone is active and gregarious b. the degree to which someone is organized, hardworking, responsible, and achievement-oriented- CORRECT c. defined by none of these d. the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting e. the degree to which someone is curious Hide Feedback

Organizational plurality is consistent with:

a. the paradigm of commonality b. the learning and effectiveness paradigm- CORRECT c. the determination and fairness paradigm d. none of these e. the access and legitimacy paradigm

Which of the following is a paradigm for managing diversity?

a. the paradigm of organizational diversity b. the learning and effectiveness paradigm- CORRECT c. the affirmative action paradigm d. the sociocultural paradigm e. the Machiavellian paradigm

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

a. use job enlargement b. make a commitment to reasonable workplace accommodations- CORRECT c. create a code of ethics d. use a matrix organizational structure e. centralize their hiring practices