Chapter 13
(13.2.8) Which of the following functions are enabled by Server Message Block (SMB) protocol when using the scan-to-folder network document scanning method? (Select two.)
-File, print, scan, and device sharing -Client-server network communication
(13.1.10) Which printer management feature would you use to view the drivers that a printer uses?
Printer Properties
(13.1.10) Which of the following are printer languages? (Select three.)
-PostScript -PCL -Escape codes
(13.2.8) You want to scan a variety of family history documents and photos, many of which are very large. There are also some family history books that you need to scan. Which of the follow scanners will MOST likely meet your scanning needs?
Flatbed scanner
(13.4.4) After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following printer components is MOST likely causing the problem?
Fuser rollers
(13.3.11) Which of the following is a type of printer that is considered very noisy because it hits the printhead on the paper?
Dot matrix
(13.3.11) Which of the following dot matrix printer components converts impulses into physical movements that cause small hammers to strike the printhead?
Electromagnet
(13.4.4) Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?
The corona wire is dirty.
**** (13.4.4) Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems?
The wrong printer driver has been selected.
(13.4.4) A customer who uses a Windows computer purchased an Inkjet printer from your store. He recently called to complain that the colors in the photos he prints on his new printer do not match the colors in the original photos. Which of the following actions will MOST likely resolve the issue? (Select two.)
-Download and install the latest printer drivers. -Use the Color Management tab of the printer driver to calibrate the driver's color settings.
(13.1.10) Which printer management features would you use to view the port that a printer uses? (Select two.)
-Print Server Properties -Printer Properties
**** (13.2.8) You have connected your printer directly to your Windows workstation with a USB cable. Which type of printer have you set up?
A local printer
**** (13.2.8) In order to edit print server properties in Windows 11, which section do you need to select from the Settings menu?
Bluetooth & devices
**** (13.3.11) Inkjet printers are popular for small businesses because they provide good quality printouts. However, fuzzy lines can appear in artwork, or colored areas in images can sometimes start and stop before they should. Which of the following should you do when this happens?
Calibrate the printer
(13.3.11) Inkjet printers spray microscopic dots of ink with precise, controlled movement. Which of the following components carries the printhead back and forth during a print job?
Carriage assembly
(13.4.4) A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picks up the print job, only the top half of each page is printed, and the bottom half is blank. Which of the following will MOST likely rectify this issue?
Install additional memory in the printer.
(13.4.4) You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image?
Replace the imaging drum, as it is probably at end of life.
(13.3.11) Which of the following is the feed assembly on a thermal printer that is used to move the paper through the printer?
Rubber platen
(13.1.10) You have just set up a color laser printer on a customer's Windows workstation. You have connected the printer to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select two.)
-Edit the printer's properties to configure paper tray and other device-specific settings. -Verify that the printer is working correctly by printing a test page.
(13.2.8) Which of the following methods can be used to connect a printer to a network? (Select two.)
-Plug an Ethernet cable into the printer's network port. -Connect your printer to an external print server device that is connected to the network.
**** (13.1.10) Match each key printing term on the left to the appropriate description on the right.
-Print driver -Printer port -Print queue -Print server -Print spooler
(13.2.8) As an IT network administrator for your financial company, you have decided to set up document scanning services to digitize, store, and share the large number paper-based documents used in financial transactions. You want to be able to store these digitized documents offsite and make them available to all authorized employees from a centralized storage location for mobility and collaboration in real time. Which of the following document scanning solutions MOST closely matches your requirements?
Cloud services
(13.4.4) One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following printer components (if adjusted or replaced) would BEST fix the printer?
Fuser unit
(13.2.8) What is the best way to set up a Wi-Fi-incompatible printer to provide the most reliable wireless printing?
If the printer is Ethernet-capable, connect it to the network through a wireless router.
(13.3.11) Which of the following is the ONLY type of printer that can print multi-part forms that use carbon paper?
Impact printer
**** (13.2.8) As an IT technician, you added a printer for a client. When you did this, you were prompted to select and install the drivers. Which of the following can you do to avoid repeating this step for subsequent clients?
Install the printer drivers on the print server.
(13.2.8) What is an advantage of using scan-to-email over scan-to-folder network document scanning?
It supports SSL encryption.
(13.3.11) Which type of printer uses a drum, plastic toner, and fuser to create a printed page?
Laser
(13.3.11) Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets your company's printing requirements?
Laser
!!!**** (13.1.10) Which printer permission would you assign to a user so that they can pause the printer?
Manage this printer
(13.2.8) Which of the following is an advantage of connecting a printer to a network?
Multiple users can print to the same printer.
(13.3.11) Which component in a laser printer prepares the photosensitive drum for writing by causing the drum to receive a negative electrostatic charge?
Primary corona
(13.1.10) Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?
Print queue
(13.1.10) When an application (such as Microsoft Word) sends a print job to the printer, which of the following manages the printing process?
Print spooler
(13.1.10) Several employees have called you to complain about the default configuration settings on the network printer. One has asked to change the page orientation, another has wanted to change the collating setting, and another asked about duplexing. Which of the following print features would allow the employees to make the requested changes to their print jobs?
Printer Properties
(13.4.4) You have an Inkjet printer attached to the laptop computer in your home office. With a document ready to print, you select the Print option from your word processor. Unfortunately, shortly after the job has started, the printer stops printing. You turn the printer off. Which of the following actions should you perform to fix the printer?
Remove the jammed paper following its regular path.
(13.3.11) Jeremy has just purchased an entry-level filament 3D printer to create three-dimensional game accessories. He has just printed his first game piece, but there are problems with adhesion between the filament layers, and the final piece is slightly warped. Which of the following BEST provides the solution to Jeremy's issues?
Use a heated bed
(13.4.4) Aubrey, an employee in the marketing department, has told you that when she prints to her laser printer, faint ghost-like images are being printed on her new page. As an IT administrator, you check with other employees who use the same printer and find that they are not experiencing the same problem. Which of the following would be the BEST fix for this issue?
Use pre-printed paper that has been printed with laser-compatible print toner.
!!! ***** You are testing a printer that you just installed by using the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the MOST likely cause of the problem?
Wrong printer driver
(13.1.10) Your system administrator shared a USB laser printer connected to your Windows 11 system so other users on the network could send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job?
You do not have the Manage documents permission.
