Chapter 13 Communications

written communication

A disadvantage of _____ communication is that the sender does not receive immediate feedback.

When a person is feeling stressed or anxious, an expressed concern is more likely to be interpreted as a personal attack

true, upset people don't always hear what you are saying and misinterpret people

Written communication is most effective in transmitting large messages.

yes

communication channel

A communication channel is the medium, mean, manner, or method through which a message is sent to its intended receiver.

Semantics

A failure to communicate involving a non-native speaker who may misunderstand what is said indicates a problem with _____. Semantics is the study of the meaning of words and phrases.

Social networks and grapevines are both unstructured and transitory

false

Most managers do not encourage spontaneous or voluntary upward communication from employees without the need to ask first.

false, most have an open door

The more people involved in the transmission of a message, the greater the chance that it will be received as the sender intended.

false, the more likely it will NOT be received as intended

seminars, scheduled meetings

formal communication within a business environment

Oral communications

Build relationships and trust; accelerate decision making due to immediate feedback/Spontaneous nature may lead to unwise statements; people are unable to refer to the communication once it is said unless a record is made.

Channel richness

Channel richness refers to the amount and immediacy of information that can be transmitted.

true

Effective communication involves not only sending information but also receiving it.

Written Communication

Message can be revised for exactness; can be archived for reference; can be studied; appropriate for legal and formal business functions/ Message is static; sender does not receive immediate feedback. Hard for the sender to gauge if the receiver has understood.

active listening skills

Note the body language of the speaker to help process his or her message. Make eye contact to indicate that the speaker has your undivided attention. wait to until the person is done speaking to prepare a response

selective perception

The tendency to either "under notice" or "over focus on" stimuli that cause emotional discomfort or contradict prior beliefs

senior management

With the help of specialized departments such as public relations or legal, _____ almost always controls communications that relate to the public image or may affect its financial situation.

downward

_____ communication is when company leaders and managers share information with lower-level employees.

electronic communications

Although extremely effective, the widespread use of _____ communications for business purposes can also be risky

good communication in a business environment provides

Delivers information to the receiver/Establishes rapport and collaboration

upward communications

Information moving from lower-level employees to high-level employees is _____ communication

Multimedia

Instant, global, and adaptable to multiple targets /Technical difficulties and hack attacks threaten the security of organizations and their customers/clients.

oral communication advantages

It accelerates decision-making.It is helpful in building relationships and trust