Chapter 13 - Interpersonal, group, and workplace conflict

social allergen

A personal habit of a friend or romantic partner that you find annoying or inconsiderate.

manipulation

An unproductive conflict strategy in which a person avoids open conflict but instead attempts to divert the conflict by being especially charming and getting the opponent into a noncombative frame of mind. Opposed to spontaneity.

Avoidance

An unproductive conflict strategy in which a person takes mental or physical flight from the actual conflict.

beltlining

An unproductive conflict strategy in which one person hits at the level at which the other person cannot withstand the blow.

blame

An unproductive conflict strategy in which we attribute the cause of the conflict to the other person or devote our energies to discovering who is the cause and avoid talking about the issues causing the conflict.

gunny sacking

An unproductive conflict strategy of storing up grievances—as if in a gunnysack—and holding them in readiness to dump on the opponent in a disagreement.

force

An unproductive conflictstrategy in which a person attempts to win an argument by physical force or threats of force.

nonnegotiation

An unproductive conflictstrategy in which an individual refuses to discuss the conflict or to listen to the other person.

personal rejection

An unproductive conflictstrategy in which one individual withholds love and affection and seeks to win the argument by getting the other person to break down under this withdrawal.

verbal aggressiveness

An unproductive conflictstrategy that involves trying to win an argument by attacking the other person's self-concept.Often considered opposed to argumentativeness.

cyberbullying

Belittling or insulting behavior toward another that occurs online.

spontaneity

Communication pattern in which a person verbalizes what he or she is thinking without attempting to develop strategies for control; encourages supportiveness; opposed to manipulation.

interpersonal conflict

Conflicts between and among individuals who are interdependent, are mutually aware that their goals are incompatible, and perceive each other as interfering with the attainment of their own goals

empathy

Feeling another person's feeling or perceiving something as does another person.

win lose solutions

In interpersonal conflict, a solution in which one person wins and one person loses. Opposed to win-win solutions.

trolling

Intensional behaviors that are designed to upset another person by, for example, posting upsetting text, photos, or videos.

content conflict

Interpersonal conflict that centers on objects, events, and persons that are usually, though not always, external to the parties involved in the conflict.

relationship conflicts

Interpersonal conflicts concerned not so much with some external object as with the relationship between the individuals.

win win solutions

Solutions that benefit both parties in a conflict. Opposed to win-lose solutions.

flaming

The act of sending online messages that attack another person.

argumentativeness

Willingness to argue for a point of view, to speak your mind. Distinguished from verbal aggressiveness.