Chapter 13 marketing
Organizational structure refers to the informal system of work roles and authority relationships that govern how associates and managers interact with one another
False
Slack resources are resources that hinder the integration among functional departments
False
Subcultures are more likely to develop when a dominant organizational culture exists
False
In a collective socialization process, newcomers_____
Go through the socialization process with other newcomers
All do the following are alternative lateral processes EXCEPT:
Horizontal contact
Business strategy
How a firm competes for success against other organizations in a particular market
Subcultures
In the organizational context, groups that share values that differ from the main values of the organization
Growth
Relates to increases in sales as well as associates and managers
Diversification
Relates to the number of different product lines or service areas in the organization
Ambidextrous structure and practices were developed in response to the potential for inertia and the need for innovation in large organizations
True
Craft is one of the four types of technology
True
Socialization is the process through which organizations impart their values to their members.
True
The structure of an organization can be described according to its structural and structuring characteristics.
True
_______ are abstract ideals related to proper life goals and methods for reaching those goals.
Values
organizational structure
Work roles and authority relationships that influence behavior in an organization
Ambidextrous organization
An organization structure that balances formalization and standardization to help achieve efficiency and flexibility
Information technology
An overall set of tools based on microelectronic technology that are designed to provide data, documents, and commentary as well as analysis support to individuals in an organization
Cultural audit
A tool for assessing and understanding the culture of an organization
A cultural audit will not identify subcultures; it will only diagnose the dominant culture in an organization
False
The structural characteristics of an organization relate to the basic shape and appears be of an organizations hierarchy. Which of the following is NOT a structural characteristic?
All of these are structural characteristics
Mass customization
A manufacturing technology that involves integrating sophisticated information technology and management methods to produce a flexible manufacturing system with the ability to customize products for many customers in a short time
Socialization
A process through which an organization imparts its values to newcomers
Self-contained tasks
An integration technique whereby a department is given resources from other functional areas to reduce the need to coordinate with those areas
Values
Abstract ideals that relate to proper life goals and methods for reaching those goals
Slack resources
An integration technique whereby a department keeps more resources on hand than absolutely required to reduce the need for tight communication and coordination with other departments
In a market culture, leaders are ________ and effectiveness is defined by_______
Competitions; winning
An organization with multiple products or services would most likely use a _______ structure
Divisional
Lateral relations
Elements of structure designed to draw individuals together for interchanges related to work issues and problems
Organizational structure is of importance because:
It influences communication patterns among individuals and groups and impacts the degree to which individuals are free to be innovative
Which of the following is NOT true of person-organization fit
Selecting on fit will make organization will increase organizational diversity.
Organizational culture is based on_____
Shared values
All of the following factors affect organizational structure EXCEPT:
Socio-cultural environment
_______refers to the degree to which rules, and standard operating procedures govern behavior in an organization
Standardization
Policies and approaches used to prescribe behavior of managers and employees are_________characteristics.
Structuring
Environmental uncertainty
The degree to which an environment is complex and changing; uncertain environments are difficult to monitor and understand
Specialization
The degree to which associates and managers have jobs with narrow scopes and limited variety
Centralization
The degree to which authority for meaningful decisions is retained at the top of an organization
Formalization
The degree to which rules and operating prosecutes are documented on paper or in company intranets
Standardization
The degree to which rules and standard operating procedures govern behavior in an organization
Departmentalization
The grouping of human and other resources into units, typically based on functional areas or markets
Height
The number of hierarchical levels in an organization, from the CEO to the lower-level associates
Span of control
The number of individuals a manager directly oversees
Corporate strategy
The overall approach sn organization uses in interacting with its environment. The emphasis is placed on growth and diversification
Structuring characteristics
The policies and approaches used to directly prescribe the behavior of managers and associates
Hierarchy
The reporting relationships depicted in an organization chart
Structural characteristics
The tangible, physical properties that determine the basic shape and appearance of an organization's hierarchy
Organization culture
The values shared by associates and managers in an organization
