Chapter 13

Adjourning

One of five stages of forming a team; the stage in which members of an organization prepare for disbandment

Conflict

Process in which one party perceives that its interests are being opposed or negatively affected by another party

Teams

A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach to which they hold themselves mutually accountable. See also Groups

Cross-functional teams

A team that is staffed with specialists pursuing a common objective

Work-family conflict

Occurs when the demands of pressures from work and family domains are mutually incompatible

Norming

One of five stages of forming a team; stage three, in which conflicts are resolved, close relationships develop, and unity and harmony emerge

The disadvantage of the ______ conflict-handling style is that it is very time-consuming.

collaborating

Workplace performance is maximized when

conflict is at a moderate level

__________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

forcing

___ is a "we feeling" that binds group members together.

group cohesiveness

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.

storming

Collaboration

the act of sharing information and coordinating efforts to achieve a collective outcome.

Formal group

A group, headed by a leader, that is established to do something productive for the organization

Group cohesiveness

A "we feeling" that binds group members together

Informal group

A group formed by people seeking friendship that hasno officially appointed leader, although a leader may emerge from the membership

Task role

Behavior that concentrates on getting the team's task done

Programmed conflict

Conflict designed to elicit different opinions without inciting people's personal feelings

Functional conflict

Conflict that benefits the main purposes of the organization and serves its interests

Dysfunctional conflict

Conflict that hinders the organization's performance or threatens its interests

punctuated equilibrium

Establishes periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives resulting in the establishment and maintenance of new norms of functioning, returning to equilibrium

Norms

General guidelines or rules of behavior that most group or team members follow

Self-managed teams

Groups of workers who are given administrative oversight for their task domains

Personality Conflict

Interpersonal opposition based on personal dislike, disagreement, or differing styles

Trust

Reciprocal faith in others' intentions and behaviors

Maintenance role

Relationship-related role consisting of behavior that fosters constructive relationships among team members

Dialectic method

Role-playing two sides of a proposal to test whether it is workable

Roles

Sets of behaviors that people expect of occupants of a position

Devil's advocacy

Taking the side of an unpopular point of view for the sake of argument

Forming

The first of the five stages of forming a team, in which people get oriented and get acquainted

Performing

The fourth of five stages of forming a team, in which members concentrate on solving problems and completing the assigned task

Storming

The second of five stages of forming a team in which individual personalities, roles, and conflicts within the group emerge

Groups

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity.See also Teams

Self-managed teams are groups of workers who have been given ______ for their task domains.

administrative oversight

Which of the following is true of informal groups?

informal groups can advance or undercut the plans of formal groups

Team composition

reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

Team member interdependence

reveals the extent to which team members rely on common task-related team inputs, such as resources, information, goals, and rewards, and the amount of interpersonal interactions needed to complete the work

Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.

roles

Which of the following is not a reason why group or team members typically enforce norms?

to create a written document of behavioral guidelines for new employees

Which of the following is not considered an essential consideration in building a group into an effective team?

unanimity

Virtual Teams

work together over time and distance via electronic media to combine effort and achieve common goals