chapter 14

46. Which of the following is a behavioral question? A. How would you handle a disgruntled customer? B. Are you a people person? C. How do your friends describe you? D. Why are you on the job market

A. How would you handle a disgruntled customer?

22. Skillful questioning is the best way to overcome which of the following barriers to effective communication? A. differing intentions B. bias C. effects of first impressions D. organizational status

A. differing intentions

23. Which form of bias occurs when the latest information disproportionately affects all the earlier information? A. recency effect B. halo effect C. leniency D. harshness

A. recency effect

34. Which performance review is recommended for a low-performing, marginal employee? A. remedial B. maintenance C. developmental D. evaluation

A. remedial

39. How can a manager minimize the effect of power differences during an interview? A. use open, supportive communication B. tell the interviewee that status will be ignored C. close the door D. use first names

A. use open, supportive communication

32. A special type of question that is successfully used in employment interviews is known as A. open-ended B. behavioral C. closed-ended D. primary

B. behavioral

33. In the employment interview, who should talk more? A. manager B. candidate C. both manager and candidate D. other interviewers in the room

B. candidate

41. In what sequence are the following questions: "Do you regret your actions? What will you do differently next time?" A. funnel B. inverted funnel C. structured D. semistructured

B. inverted funnel

44. The concept of BFOQ is a guide for determining A. what a manager should ask an applicant B. on what grounds a manager should judge an applicant C. when a manager can conduct the interview D. how long the interview should take

B. on what grounds a manager should judge an applicant

24. A complication of accurately reading nonverbals is called A. halo effect B. primary effect C. leniency effect D. recency effect

B. primary effect

21. Which of the following is not a barrier to effective interviews? A. differing intentions B. seating positions C. the fact-inference fallacy D. nonverbal communication

B. seating positions

27. The type of interview that is suitable for most situations that managers face is the __________ interview. A. structured B. semi-structured C. mini-structured D. unstructured

B. semi-structured

28. Which interview format is best employed when the interviewee should help set the direction? A. structured B. unstructured C. mini-structured D. semistructured

B. unstructured

38. At which point does hearing unfavorable information have the greatest effect on the interviewer's opinion of the interviewee? A. at the end B. in the middle C. at the beginning D. anytime

C. at the beginning

37. When an applicant says "I worked there for three months," and the manager thinks "she is a job-jumper," the manager is guilty of A. differing intentions B. interpreting nonverbals C. confusing facts and inferences D. seeking evidence

C. confusing facts and inferences

25. When an interviewer establishes an opinion early and then seeks information that supports it, the effect is called A. primary effect B. halo effect C. hypothesis testing D. recency effect

C. hypothesis testing

42. "Tell me about yourself" is what type of question? A. closed B. leading C. open D. directed

C. open

29. Which type of question is structured with no real restrictions on the type of response that is received? A. neutral-directed B. primary C. open-ended D. secondary

C. open-ended

31. "I see you worked in the AR Department; what is that?" is given as an example of which type of question? A. primary B. neutral-directed C. secondary D. open-ended

C. secondary

43. What should the manager consider when planning to conduct a job interview? A. time B. applicant's résumé C. position requirements D. all choices are correct

D. all choices are correct

45. Which of the following questions is possibly discriminatory and unlawful when attempting to determine an applicant's financial status? A. Have you ever had your wages garnished? B. What is your approximate net worth? C. How much is your house mortgage? D. all choices are correct

D. all choices are correct

40. Why is the opening of an interview so important? A. it establishes the climate B. it establishes the purpose C. it allows the interviewee to be himself D. both A and B are correct choices

D. both A and B are correct choices

30. Which type of question solicits commitment as quickly as possible? A. open-ended B. directed C. secondary D. closed-ended

D. closed-ended

26. The most pervasive communication barrier in interviews is A. perception B. bias C. fact-inference confusion D. organizational status

D. organizational status

35. Which of the following statements about performance reviews is false? A. employees should be given time to prepare psychologically B. statements questioning another's motives should be avoided C. psychological distance should be lessened D. provisionalism promotes confusion and isn't specific enough

D. provisionalism promotes confusion and isn't specific enough

36. Many lawsuits stem from performance appraisals that are a. accurate measures of performance b. subjective c. completed by a manager d. consistent

b. subjective

1. In most interviews the interviewer and interviewee agree. a. true b. false

false

11. Primary questions help gain complete and accurate information, and also establish a positive communication climate in the interview. a. true b. false

false

14. More than 90 percent of employee turnover can be traced back to poor interviewing and hiring practices. a. true b. false

false

15. Online social networks are not practical for professional networking. a. true b. false

false

17. Employment law cases cannot be tried by a jury. a. true b. false

false

18. Networking works best in a formal setting. a. true b. false

false

20. Behavioral questions are the least useful type to ask during interviews. a. true b. false

false

3. It is not possible to control bias. a. true b. false

false

4. Managers deal with lots of facts in an interview in order to make decisions regarding interviewees. a. true b. false

false

7. Time and place don't have an impact on the success of an interview. a. true b. false

false

9. A compromise between the structured and unstructured interview is the mini-structured interview. a. true b. false

false

10. A primary question introduces a topic in an interview, while a secondary question follows up, probing further into the response to the primary question. a. true b. false

true

12. Directed questions are effective as persuasion tools. a. true b. false

true

13. In the close of the interview, end with an agreement, statement of appreciation, and a handshake. a. true b. false

true

16. When an interviewer is impressed by the candidate, she talks more. a. true b. false

true

19. Promotion decisions are based on many factors outside of performance. a. true b. false

true

2. The halo effect is the most prevalent type of bias. a. true b. false

true

5. Nonverbal information can be a problem in an interview because interviews are generally short and intensive. a. true b. false

true

6. The most pervasive communication barrier results from hierarchical rank. a. true b. false

true

8. Managers should check to be sure that the interviewee agrees with the interview's purpose. a. true b. false

true