Chapter 14: Employee Rights and Responsibilities: Aplia Assignment

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1: Employment contracts

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2. Employment at will

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3. Employee rights

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4. Ensuring a safe workplace

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5. Employee handbooks

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6. Employee discipline

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7. Video case study: United Here Local 1 Chicago

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Lavinia is thinking about setting up a system for monitoring the work of her customer service representatives. She wants to record all of the phone calls they handle, and make sure that the reps are treating customers according to company guidelines. Which of the following actions would it be important for Lavinia to take when setting up this system? Check all that apply. a. All customer service representatives should be told that their phone calls will be taped. b. Customer service representatives should be able to review their taped phone calls so they can develop their skills. c. Lavinia should assure all customer service representatives that their taped phone calls will not be used against them in any way. d. All customer service representatives should be told that they will be monitored.

a. All customer service representatives should be told that their phone calls will be taped. b. Customer service representatives should be able to review their taped phone calls so they can develop their skills. d. All customer service representatives should be told that they will be monitored.

Baudry Bonds, cook for Macaroni Grill and shop steward, has been working at HMSHost in Chicago for 7 years. If Illinois is an employment at will state, which of the following statements is true? Can Baudry be fired without a reason? a. Baudry cannot be fired without a reason because his union contract overrides a general employment at will doctrine. b. Baudry can be fired with or without a reason because employment at will is a common-law doctrine that overrides an employment contract.

a. Baudry cannot be fired without a reason because his union contract overrides a general employment at will doctrine.

___________ allows an employee to quit a job whenever they want to, unless there is a contract in place that specifies their length of employment or conditions for leaving employment. a. Employment at will b. Just cause c. Due process d. Constructive discharge

a. Employment at will

FlyHigh Hot Air Balloon Adventures is a firm with its operations based in a U.S. state that has legalized the recreational use of marijuana. Norman is a full-time employee of the firm and works as a balloon "pilot" and tour guide. One day, Norman's boss observes Norman smoking in his car before work and believes he smells marijuana when Norman walks inside the building. Which of the following actions by Norman's boss would be the most appropriate from a practical and legal standpoint in this situation? a. He should follow the company policy and require Norman to pass a fitness-for-duty exam or a drug test before he can pilot the first flight scheduled on his shift. b. He should supervise Norman closely and go along on his first scheduled flight to watch out for any signs of impairment. c. He should supervise Norman as usual—it is not legal for employers to conduct drug tests in U.S. states where marijuana is legal. d. He should announce a random drug test for all the employees currently working, including Norman.

a. He should follow the company policy and require Norman to pass a fitness-for-duty exam or a drug test before he can pilot the first flight scheduled on his shift.

Which of the following items are typically found in an employment contract? Check all that apply. a. Terms and conditions for terminating employment b. Contract terms c. Specific work schedules d. Key job functions

a. Terms and conditions for terminating employment b. Contract terms d. Key job functions

Which of the following statements about electronic monitoring are true? Check all that apply. a. Monitoring increases work unit cohesion. b. Monitoring laws differ from country to country. c. Employees may feel less trust in the company when they are being monitored. d. Monitoring cannot prevent hacking or virus attacks.

b. Monitoring laws differ from country to country. c. Employees may feel less trust in the company when they are being monitored.

Eleanor is a building inspector who works for U.S. Builders, a company that regularly does business in Mexico. Unfortunately, in the last year, three of the buildings that Eleanor approved have shown severe engineering problems—everything from missing sprinkler systems to cracks in the foundation. More importantly, U.S. Builders discovered that Eleanor was accepting bribes from government officials. Based on this knowledge, the CEO of U.S. Builders asked his administrative assistant to talk with Eleanor and tell her that taking bribes was not acceptable behavior at U.S. Builders. The assistant did talk with Eleanor, but little changed. What problem with the discipline process does U.S. Builders have? a. Feedback is being given with too much paperwork. b. The level of the discipline does not fit the seriousness of the behavior. c. The discipline is based on personal characteristics, not behavior. d. The managers are ignoring unacceptable behaviors.

b. The level of the discipline does not fit the seriousness of the behavior.

Sam bought a new dog food for his Löwchen, a very rare dog she had just paid $10,000 to buy. Unfortunately, the dog got sick after starting the new food, and died shortly thereafter. Sam contacted the dog food company and agreed to ____________ in which a third party would hear the case and make a binding decision that both the dog food company and Sam could agree to. a. a peer review panel b. arbitration c. mediation d. negotiation

b. arbitration

Although the courts have generally supported employer dress codes when the dress requirements are clearly job related, employers should be careful to avoid __________ and allow accommodations when appropriate. a. security breaches b. religious discrimination c. encapsulated development d. implied contracts

b. religious discrimination

Kimmy Jordan, housekeeper for Holiday Inn Hotel, indicates the contradiction between the contract and the employee handbook. Kimmy says the handbook didn't agree with what the union was about. If Kimmy's union contract didn't exist, the employee handbook could represent which of the following? a. An explicit contract b. A revocable contract c. An implied contract d. A constructive contract

c. An implied contract

Recently, your company has experienced a number of prototype leaks, and you are concerned that one of your employees is taking pictures with his or her cell phone and sending them to competitors. At the same time, you know that cell phone use is often regulated by right to privacy laws, and you don't want to run afoul of those laws. Under which of the following circumstances could you legitimately ask to see your employees' cell phones without violating their right to privacy? a. If you have a suspicion that the cell phone is being used improperly b. If your employee used their cell phone while at work c. If your company had provided the employee with the cell phone he or she was using d. If someone else in the office sees an employee taking pictures with his or her cell phone

c. If your company had provided the employee with the cell phone he or she was using

When Wendy Winters, a weather reporter at a local news station, quit her job, she had to relocate to find new employment that did not violate the ________________ she had signed with her employer, which prohibited her from working for another news station for the next 2 years. a. employment at will agreement b. nondisclosure agreement c. noncompete agreement d. arbitration agreement

c. noncompete agreement

The authors of your textbook say that a disciplinary process can undercut an organization's at will provisions. What problem will a disciplinary process present for at will employment? a. Following the disciplinary process can result in charges of wrongful discharge. b. The disciplinary process can be seen as a public policy exception. c. The disciplinary process can be seen as a statutory exception. d. The disciplinary process can be seen as an implied contract.

d. The disciplinary process can be seen as an implied contract.

The Allstate Insurance Company does four quick surveys of its employees every year. These __________ surveys are designed to help managers and executives understand Allstate's culture better and address any issues employees may be having before they become big problems for the company. a. lateral communication b. heartbeat c. downward communication d. pulse

d. pulse


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