Chapter 14.3 During the Interview Aplia Assignment

You can anticipate many of the questions you will be asked in an interview. Identify the type of question. "What would you consider the most rewarding experience of your career?" - A question about your goals and future aspirations - A question about your accomplishments - A question to gauge your interest

- A question about your accomplishments Explanation: After questions about your background and education and questions that measure your interest, the interview generally becomes more specific with questions about your experience and accomplishments. These questions about your experience and accomplishments enable you to work in your practiced success stories.

Select the most appropriate answer to the following question. "Is the customer always right?" - Absolutely, unless they aren't. But sometimes you have to give them bad news, and they don't really like it. - Company policy and rules always should be followed regardless of what the customer may need or want. - Customers should always feel that their concerns are being heard and addressed. As a general rule, treating customer complaints as legitimate is a wise decision; however, customers are not always correct.

- Customers should always feel that their concerns are being heard and addressed. As a general rule, treating customer complaints as legitimate is a wise decision; however, customers are not always correct. Explanation: Turn challenge questions into a discussion of your strengths. In this case, you can demonstrate that you have good customer communication skills.

What can you do to ensure that your interview answers are effective? - Emphasize salary or benefits. - Focus your answers on the key characteristics interviewers seek. - Reveal your weaknesses and your strengths.

- Focus your answers on the key characteristics interviewers seek. Explanation: Stay focused on your strengths. Focus your answers on your expertise, competence, motivation, interpersonal skills, decision-making skills, and enthusiasm for the job.

During an interview, your answers to questions are important, but your body language and nonverbal cues are also on display. You want to project a professional demeanor at all times. Read the scenario, and answer the question. Damon has an important interview coming up. He is reviewing various ways to send positive nonverbal messages. What tips should he follow? Check all that apply. - Cross your arms in front of you. - Stand with your hands in your pockets. - Listen attentively. - Sound enthusiastic and sincere. - Don't chew gum.

- Listen attentively. - Sound enthusiastic and sincere. - Don't chew gum. Explanation: During his interview, Damon should avoid chewing gum or crossing his arms. He should also maintain an enthusiastic and sincere tone throughout the interview. In addition, Damon should show the interviewer that he is interested and attentive by listening carefully to questions.

Federal laws prohibit interviewers from asking questions related to: - your ability to do a specific task on the job - gender, race, religion, color, race, national origin, or disability

- gender, race, religion, color, race, national origin, or disability Explanation: Federal laws prohibit employment discrimination based on gender, age, religion, color, race, national origin, or disability. Some local laws prohibit employment discrimination based on sexual orientation. It is inappropriate for an interviewer to ask questions related to these areas.