Chapter 15: Interpersonal and Organizational Communication

A rich medium is more effective with routine situations. True or False

False

Darla is quiet and shy and does not enjoy interacting with others unless it is strictly for a work project. Her supervisor, Ted, is sending her to a networking event where he hopes Darla will make connections with new clients. Based on Darla's attitude, Ted is making the correct choice by sending her. True or False

False

Defensive communication tends to be more effective than nondefensive communication. True or False

False

Dissemination is the transfer of information and understanding from one person to another. True or False

False

Encoding means interpreting and trying to make sense of a message. True or False

False

The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon. True or False

False

When you encounter a medium barrier, the recipient of the message doesn't respond enough. True or False

False

______ is NOT one of the three types of formal communication Grapevine Horizontal Vertical (downward) External

Grapevine

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

One violation of privacy is identity theft, a downside of the digital age. True or False

True

Which of the following is an attribute of good listeners?

They paraphrase or summarize what the speaker has said.

Communication is a process consisting of "a sender transmitting a message through media to a receiver who responds." True or False

True

External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on. True or False

True

LinkedIn is the most popular and effective social media for recruiting. True or False

True

Which of the following is an example of downward communication?

a manager's feedback about a subordinate's performance

The communication advantages of social media use by businesses can best be summarized as self-promotion productivity distraction connectivity

connectivity

Which type of communication is highest in media richness? videoconference telephone report face-to-face

face-to-face

The telephone you use to speak to another person is an example of which part of the communication process? encoding feedback medium sender decoding

medium

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. noise feedback interpretation transmission interference

noise

Which of the following communication styles do women NOT use as much as men? ask questions use "we" statements provide more info than needed talk over othes

talk over others