Chapter 16: Managing Organization Culture

Which step can be defined as the dedication of organization members to uphold the values of the organization and maintain an organizational focus on providing excellent customer service?

Build organizational commitment.

__________ is the shared values about organizational functioning held by the majority of organization members.

Dominant organization culture

Which of the following is a characteristic of a healthy organization culture?

Humility from top management

There are eight steps managers can take to build a high-performance organization culture. Which of the following is indicative of step three—track and talk about performance?

Improving employee work Step three, track and talk about performance, defines and tracks employee work improvement.

Which of the following manager activities is found within a market culture?

Managers ensure that employees can name their three most critical customers.

Which culture type typically has managers who require employees to be able to name their three most critical customers?

Market An organization with a market culture is oriented toward all stakeholders in the market, not just customers. As such, this culture emphasizes relationships with all constituencies including customers, suppliers, contractors, government regulators, and unions.

Which of the following company slogans best reflects improving lives?

Petland: "Petland pets make life better"

Improving employee work is indicative of which of the following steps that managers take to build a high-performance organization culture?

Track and talk about performance.

A cultural artifact is __________.

a dimension of an organization that helps to describe and reinforce the culture—or the beliefs, values, and norms—in which an artifact exists

Hierarchy culture is characterized by?

an internal focus along with an emphasis on stability and control.

Step 4:

build a hierarchy of objectives, is a set of objectives wherein the overall objectives of the organization are divided into subobjectives for all sections and levels of the organization.

A(n) __________ is a dimension of an organization that helps to describe and reinforce the culture—or the beliefs, values, and norms—in which an artifact exists.

cultural artifact

The __________ of organization culture focuses on catering to the needs of those individuals who buy the goods or services the organization produces.

customer dimension

The __________ of organization culture encourages the existence of basic human differences among organization members.

diversity dimension

The spirituality dimension of organization culture __________.

encourages organization members to integrate spiritual life and work life

The __________ of organization culture focuses on making sure that an organization emphasizes not only what is good for the organization, but also what is good for other human beings.

ethics dimension

Adhocracy culture is characterized by:

flexibility and discretion along with an external focus.

Within a __________, managers give employees regular feedback on how well they are performing their job.

hierarchy culture

Step 7:

hold managers accountable, deals with the tracking of job-related progress and how it's communicated to the manager.

The __________ of organization culture encourages the application of new ideas to improve organizational processes, products, or services.

innovation dimension

Organization subculture:

is a mini-culture within an organization that can reflect the values and beliefs of a specific segment of the organization that is formed along lines such as established departments or geographic regions.

The quality dimension of organization culture:

is an element of organization culture that focuses on making sure a product, in the opinion of the customer, does what it is supposed to do.

Clan culture __________.

is characterized by a strong internal focus with a high degree of flexibility and discretion The clan culture derives its name from the fact that this organization culture seems like a family.

Organization culture :

is the set of shared values that organization members have regarding the functioning and existence of their organization. These values and beliefs help differentiate one organization from other organizations.

Step 1:

lead as a champion, is the step in which leaders champion organizational climate and repeatedly explain why practices that help build culture are important.

Within hierarchy cultures:

managers give employees regular feedback on how well they are performing their job.

Within an adhocracy culture:

managers hold people accountable for generating innovative ideas.

A(n) __________ is a popular belief or story that has become associated with a person or institution and is considered to illustrate an organization culture ideal.

organizational myth

Managers within clan cultures provide:

specific work targets with deadlines that the team can accomplish.

Build organizational commitment can be defined as __________.

the dedication of organization members to uphold the values of the organization through maintaining an organizational focus on providing excellent customer service

Market culture reflects :

values that emphasize stability and control along with an external focus. next