Chapter 18 management

The control process has ___________

3 steps

________________ is the final step in the management process.

Controlling

______________________ corrects problems at once to get performance back on track.

Immediate corrective action

__________________ is defined as the acceptable parameters of variance between actual performance and the standard.

Range of variation

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using:

basic corrective action

Managers can't really know whether their work units are working properly until they've evaluated what activities have been done and:

have compared actual performance to a desired standard.

The first step in the control process is:

measuring actual performance.

A manager's course of action should be to do nothing if:

the variance is acceptable

In the third and final step in the control process, managers can choose between _________ possible courses of action in taking management action.

three