Chapter 18 Quizzes

Which of the following managers is using a method that will effectively control conflict? a. Robert, who hires new employees who present a new perspective to a problem b. Alia, who expands the resource base so that funds can be distributed equitably c. Gregor, who convinces two conflicting employees to reach a compromise d. Lydia, who abolishes a number of unnecessary corporate policies

alia, who expands the resource base so that funds can be distributed equitablyit recog

Which of the following is true of conflict? a. Conflict only arises in intergroup relationships. b. Conflict may manifest itself in a variety of ways. c. Conflict is never beneficial. d. Conflict must be avoided at all costs

b. Conflict may manifest itself in a variety of ways.

Which of the following best defines a team? a. It is a permanent group of people created by an organization to accomplish a number of organizational purposes with an unspecified time horizon. b. It is a group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities. c. It is a group of individuals who are seated together within an organizational workspace. d. It is a group comprised of people who come together briefly for a briefing and then disperse.

b. It is a group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities.

Complete absence of conflict in an organization may result in ______

complacency

_____ is a disagreement among two or more individuals, groups, or organizations.

conflict

Which of the following is true of interorganizational conflict? a. Conflict arises between two or more organizational groups. b. Conflict arises between one organization and another. c. Conflict arises between individuals and organizations. d. Conflict arises between two or more individuals.

conflict arises between one organization and another

Which of the following is true of the cognitive approach? a. It was developed using mathematical models to predict the outcome of negotiation situations. b. It requires the ability to describe all possible outcomes in every situation. c. It concentrates on the personality traits of the negotiators. d. It recognizes that negotiators often depart from perfect rationality during negotiation.

d. It recognizes that negotiators often depart from perfect rationality during negotiation.

Which of the following is a method of controlling conflict? a. Expanding the resource base b. Increasing competition among teams c. Changing established procedures d. Convincing conflicting parties to compromise

expanding the resource base

a(n) ______ is defined as two or more people who interact regularly to accomplish a common purpose or goal

group

Roy, a manager at a technology firm, is in charge of a team that is responsible for releasing a new product within a specified timeline. Which of the following should Roy do in order to increase the cohesiveness of his team? a. He should increase the size of the team. b. He should increase intragroup competition. c. He should allow opportunities for interaction. d. He should emphasize competition among employees.

he should allow opportunities for interaction

conflict can be stimulated by

hiring outsiders

Which of the following is a method of stimulating conflict? a. Matching personalities and work habits of employees b. Enhancing coordination of interdependence c. Bringing conflicting parties together to address conflict d. Increasing competition among individuals and teams

increasing competition among individuals

A(n) ____ is created by its members for purposes that may or may not be relevant to those of the organization.

informal group

Following a decrease in international demand, the management of a publishing firm reduces the budget of the print media division in order to allocate resources for e-publishing. The resulting conflict between these two departments is an example of _____ conflict.

intergroup

Conflict between two or more individuals is an example of _______

interpersonal conflict

Which of the following best defines a functional group? a. It is a permanent group created by an organization to accomplish a number of organizational purposes with an unspecified time horizon. b. It is a group created by its members for purposes that may or may not be relevant to those of the organization. c. It is a group created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon. d. It is a group created for workers to function as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities.

it is a permanent group- created by an organization to accomplish a number of organizational purposes with an unspecified time horizon

Which of the following best describes intrarole conflict? a. It occurs when a person gets incompatible demands from different sources within the context of the same role. b. It exists when the expectations of two or more roles are incompatible. c. It occurs when a single source sends clear but contradictory messages. d. It results from a discrepancy between the role requirements and an individual's personal values, attitudes, and needs.

it occurs when a person gets incompatible demands from different sources within the context of the same role

Which of the following is true of role ambiguity? a. It occurs when an individual has a good understanding of what is expected of him or her. b. It occurs when cues composing the sent role are comprehensible but contradictory. c. It occurs when messages composing a role are clear but mutually exclusive. d. It occurs when the sent role is unclear in nature.

it occurs when the sent role is unclear in nature

Which of the following is true of negotiation? a. It is a process that is limited to two parties. b. Negotiations between labor unions and the management of a firm are the simplest form of negotiations. c. It takes place between parties who have the same preferences regarding an issue. d. Its approaches include situational characteristics and game theory.

its approaches include situational characteristics and game theory

_____ occurs when the messages and cues composing the sent role are clear but contradictory or mutually exclusive.

role conflict

______ is generalized norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization

socialization

A _______ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon

task group

Which of the following is a reason people choose to form informal or interest groups? a. They are attracted to one another. b. They do not have similar economic standings. c. They are dependent on each other. d. They lack similar social standings.

they are attracted to one another

The enacted role is best described as

what an individual actually does in the role