Chapter 19-Organization Culture

Spirituality Dimension

Encourages organization members to integrate spiritual life and work life.

Steps to Build an Organization that yields high performance

Lead as champion, link work to organizational mission, talk and track performance, build a hierarchy of objectives, invest in talent, recognize and reward, hold managers accountable, and build organizational commitment.

Organizational Symbol

an object that has meaning beyond its intrinsic content.

Talk and Track Performance

consistently thinking about individual performance.

Functions of Organization Culture

enhance organizational productivity serve as a component of organizational strategy rationale for staffing can act as a guideline for making operational decisions.

Organizational Socialization

the process by which management can appropriately integrate new employees within an organizations culture.

Value

Belief of a person or social group in which they have an emotional investment.

Types of Organization Culture

Clan Culture, Adhocracy, Hierarchy, Market-culture

Link work to Organizational Mission

Clarify the purpose(s) of the organization, in order to understand why the organization exists.

Clan Culture

characterized by a strong internal focus with a high degree of flexibility and discretion.

Innovation Dimension

Application of new ideas to the improvement of organizational processes, products, or services.

Value Statement

Document that summarizes the primary values within the culture of a specific organization.

Importance of Organization Culture

Embed into organizational strategy to create a competitive advantage.

Ethics Dimension

Emphasizes not only what is good for the organization but what is good for other human beings.

Characteristics of Organization Culture

Evolves over time Description of how the organization functions

Diversity Dimension

Existence of basic human differences among organization members.

Hierarchy

Focus on stability and control. Formal and structured concerned with efficiency and rules.

Organizational Saga

Narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present.

Organizational Myth

Popular belief or story that has become associated with a person or institution that is considered to illustrate an organization.

Recognize and Reward

Recognition and being rewarded for a job well done.

Cultural Artifact

Reinforces the culture, or beliefs, values and norms in which an artifact exists.

Organizational Storytelling

The act of passing organizational myths and sagas to other organization members.

Build Hierarchy of Objectives

Throughout the organization, objectives should be challenging.

Organization Subculture

mini-culture within an organization reflecting specific values and beliefs of a segment in the organization.

Adhocracy

simple structure or lack of structure. Few rules or procedures.

Lead as Champion

Champion organization climate. Practices represent new practices, leaders must convince members change is necessary.

Build Organizational Commitment

Dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Quality Dimension

Focuses on making sure a product does what its supposed to do. Winning customer loyalty.

Organizational Ceremony

Formal activity conducted on important organizational occasions.

Market-culture

Oriented toward control toward all stakeholders. Outpacing competition and winning.

Organization Culture

Set of shared values that organization members have regarding the functioning and existence of their organization.

Dominant Organization Culture

Shared values about organizational functioning held by the majority of organization members.

Hold managers accountable

held accountable for actions and performance.

Unhealthy Organizational Culture

organization culture that does not facilitate the accomplishment of the organization's mission and objectives.

Invest in talent

send message to all organization members that excellent performance is priority.

Code of Conduct

document that reflects the core values of an organization and suggests how organization members should act in relation to them.