chapter 2

Which of the following statements is true of informal coaching?

It takes place whenever a leader helps followers to change their behaviors.

Simone, a senior sales manager at ReadMe Inc., cares about developing the skills of her teammates and works beside them as a role model. In the context of the five fundamental archetypes of leadership, she most likely belongs to the

Teacher-Mentor archetype.

Which of the following fundamental archetypes of leadership is most likely to take risks and action in a crisis?

The Warrior-Knight archetype

________ occurs when people's expectations or predictions play a causal role in bringing about the events they predict.

The self-fulfilling prophecy

Leadership development is enhanced when an experience involves three processes, which are

action, observation, and reflection.

In the context of perception, which of the following terms is best described as the explanations people develop for the characteristics, behaviors, or actions to which they attend?

attribution

According to Patricia O'Connell's webs of belief, which of the following web is the foundation for leaders to function in complex, uncertain, and changing environments where leadership solutions to challenges depend on mutual trust and respect among parties?

authenticity

Which of the following involves a willingness to confront your own views and an invitation to others to do so, too?

double-loop learning

According to Patricia O'Connell's webs of belief, which of the following webs of belief is associated with respecting and caring for all creation, and honoring the needs and identities of everyone in every culture?

flaneur

________ describe leadership situations and are used as vehicles for leadership discussions. A) in-basket exercises

in-basket exercises

A personal relationship in which a more experienced mentor (usually someone two to four levels higher in an organization) acts as a guide, role model, and sponsor of a less experienced protégé is known as

mentoring

Unlike traditional training programs, action learning

often is conducted in teams of work colleagues who are addressing real company challenges.

People do not see everything that happens in a particular leadership situation, nor do they hear everything; instead they are selective in what they attend to and what they, in turn, understand. A phenomenon that demonstrates this selectivity is called

perceptual set.

Jonathan, a front desk executive at Read Books Inc., handled 40 customer calls per day. He was then sent to a training program last month to improve his communication skills, which cost the organization $500. This month, Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day. His productivity has increased by $700. This scenario most likely exemplifies

return on investment.

Kyra, a 16-year-old high school girl, is skeptical about her first day at a new school. She believes that nobody will talk to her and that her new teachers will be rude to her. She enters the class in a negative mood and speaks rudely to everyone. Eventually, she sees that her beliefs about the new school and teachers come true. Which of the following is most likely exemplified in this scenario?

self-fulfilling prophecy

Which of the following terms describes a kind of learning between an individual and the environment in which learners seek relatively little feedback that may significantly confront their fundamental ideas or actions?

single-loop learning

People who are observing an action are much more likely than the actor to make the fundamental attribution error. This is called

the actor/observer difference.

The tendency to overestimate the dispositional causes of behavior and underestimate the environmental causes when others fail is called

the fundamental attribution error.