Chapter 2 MGMT

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? Gilbreth Spaulding Taylor Maslow

Spaulding

The original focus of the Hawthorne studies was the ______. effects of rest periods on worker productivity effects of lighting levels on worker productivity relationship between wage levels and employee performance relationship between increased attention and worker performance

effects of lighting levels on worker productivity

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply) esteem physiological self-actualization joy safety love faith

esteem physiological self-actualization safety love

Two overarching perspectives about management are the ________ perspectives. systems and contingency historical and contemporary quantitative and qualitative classical and behavioral

historical and contemporary

A system is a set of _____ parts that operate together to achieve a common purpose. interrelated independent environmental organizational

interrelated

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. high inflation rates more automated jobs labor shortages diminishing inventory levels

labor shortages

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____. complexity contingency synergy profitability

synergy

Henri Fayol is credited with being the first person to ______ management behavior. investigate systematize discourage replace

systematize

Which of the following statements are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (select all that apply) these statements tell you what the company wants to achieve over time the company uses these statements to list its values you will be a better fit for a company if you support their mission and vision statements these statements tell you why the company exists

these statements tell you what the company wants to achieve over time you will be a better fit for a company if you support their mission and vision statements these statements tell you why the company exists

What are two types of outputs according to the systems viewpoint? Check all that apply. Employee satisfaction Raw materials Labor Finished products

Employee satisfaction Finished products

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply) Charismatic leaders are more important than management practices Employees should be treated as assets Production costs are a component of sales A corporation can be thought of as a human community Without customers, businesses wouldn't exist

Employees should be treated as assets A corporation can be thought of as a human community Without customers, businesses wouldn't exist

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis? Equipment Management capabilities Feedback Employee satisfaction

Equipment

The Six Sigma approach relies on _____ to help improve manufacturing processes. competitor feedback statistical analysis qualitative analysis customer feedback

statistical analysis

Which two management perspectives typically consider an organization to be a closed system? Check all that apply. Management science perspective Contingency viewpoint Human relations movement Classical management viewpoint

Management science perspective Classical management viewpoint

Identify the two theorists who contributed the most to the human relations movement. Follett Mayo McGregor Maslow

McGregor Maslow

A learning organization: (select all that apply) is likely to have a bureaucratic structure actively creates, acquires, and transfers knowledge within itself focuses on creating more efficient processes to manage labor costs is able to modify its behavior to reflect new knowledge

actively creates, acquires, and transfers knowledge within itself is able to modify its behavior to reflect new knowledge

Complete the following sentence with all of the true statements about the classical perspective of management. The classical perspective of management... assumed that people were rational focused on employee job satisfaction and engagement had two branches - scientific and administrative emphasized finding ways to manage work more efficiently

assumed that people were rational had two branches - scientific and administrative emphasized finding ways to manage work more efficiently

What are two things an individual should consider learning about a company before going to a job interview? company's core values and culture inventory management protocols budgeting allocations per product or service company mission and vision statements

company's core values and culture company mission and vision statements

Select all of the true statements regarding Gary Hamel's thoughts on management: management innovation is essential to future organizational success management theory will not reach the point of senescence much of management theory is dated and doesn't fit the current realities of organizational life managers should innovate by creating new products or strategies, not by how they manage their companies we must look at management as a process, and then make improvements and innovation ongoing and systematic

management innovation is essential to future organizational success much of management theory is dated and doesn't fit the current realities of organizational life we must look at management as a process, and then make improvements and innovation ongoing and systematic

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. fundamentals considerations foundations necessities

necessities

Management science is sometimes known as _____. administrative management the classical viewpoint fact-based management operations research

operations research

According to Henri Fayol, the major functions of management are: (select all that apply) planning controlling supervising leading organizing responding

planning controlling leading organizing

Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint. evidence-based contingency quality learning

quality

What are the three viewpoints of the contemporary perspective of management? behavioral quality-management systems contingency quantitative

quality-management systems contingency

Evidence-based management focuses on bringing _____ to the decision process. assurance control rationality systems

rationality

A company would rely on ISO 9000 to _____. analyze employee satisfaction assess customer feedback reduce manufacturing flaws order component parts

reduce manufacturing flaws