Chapter 2 Post-Quiz
Which of the following is a feature of scientific management?
It is concerned with improving the performance of individual workers.
_____ wrote the books The Tipping Point, Blink, and Outliers.
Malcolm Gladwell
Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida?
Management science
The _____ consists of two distinct branches, scientific management and administrative management
Classical management perspective
Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____.
Human Resources
Which of the following best describes the behavioral management perspective?
It emphasizes individual attitudes and group processes.
Which of the following is a feature of the quantitative management perspective?
It focuses on decision making, mathematical models, and the use of computers.
A _____ is a simplified representation of a system, process, or relationship.
Mathematical model
Which of the following does Theory X assume?
People prefer to be directed and to avoid responsibility.
A(n) _____ is an interrelated set of elements functioning as a whole.
System
Which of the following best defines subsystems?
They are systems within another system.
One of the most critical challenges facing managers today is _____.
an unpredictable economy that limits growth
Universal perspectives
attempt to identify the one best way to do something.
Which of the following is a reason why quality is an important management challenge today?
enhancing quality lowers cost
Which of the following best defines the term theory?
It is a conceptual framework for organizing knowledge and providing a blueprint for action
The term _____ refers to employees deliberately working at a pace slower than their capabilities
Soldiering
According to Douglas McGregor, Theory X represented the _____.
Views of scientific management
Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____.
avoid the mistake of others