Chapter 2 Quiz: Management Theory

The father of industrial psychology is... Hugo Munsterberg Frank Gilbreth Tom Gallagher Abraham Maslow Frederick Taylor

Hugo Munsterberg

The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job. True False

False

The term learning organization is used to describe organizations in the educational and nonprofit industries. True False

False

If a company is using a ___ pay structure, then more efficient workers earn higher wages. differential rate sliding wage scaled rate biased wage

differential rate

Which of the following is not one of the questions Hamel suggests be asked to identify what are the core beliefs that people have about an organization? Is this a belief worth challenging? Are the visions of high-level management reflected in this belief? Is this a belief universally valid?

Are the visions of high-level management reflected in this belief?

After a customer buys a computer or receives service from Tech Geek, a service representative contacts each customer to conduct a survey. The survey is a form of output. True False

False

Behavior science includes the fields of psychology, marketing, accounting, and geology. True False

False

Max Webber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems. True False

False

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory. True False

False

Clay, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. Which principle should Clay apply? TQM Hawthorne Effect Transformational process Soldiering

Soldiering

Edward feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: inputs, outputs, transformational processes, and feedback. True False

True

The human relations movement proposed that better human relations could increase worker productivity. True False

True

Theory X managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work. True False

True

Total Quality Management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction. True False

True

Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as... classical contemporary quantitative

contemporary

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his... hierarchy of human psychology development process approach hierarchy of human needs Theory X

hierarchy of human needs.

The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, and office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered... inputs transformational processes outputs feedback

inputs.

Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief; companies should... implement a more rigid environment increase diversity utilize time-motion studies strive to cut costs and increase efficiency operate as a community, with employees working in harmony

operate as a community, with employees working in harmony.

Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ___ management. scientific quantitative administrative systems

scientific

The classical management viewpoint emphasized... MBO company diversity ways to manage work more efficiently ways to increase flexibility

ways to manage work more efficiently.