Chapter 2

In order to gain information about its competitor, EBD Corp., Alpha Company obtained copies of EBD's annual reports for the last five years. This action is unethical, and possibly illegal. a. True b. False

ANSWER: False

Methods of waste reduction and options to use renewable energy are aspects of the technological environment segment that firms should monitor. a. True b. False

ANSWER: False

Scanning involves detecting meaning through early signals of environmental changes and trends. a. True b. False

ANSWER: False

Strategic groups are firms in different industries following the same or similar strategies. a. True b. False

ANSWER: False

Switching costs, access to distribution channels, economies of scale, large numbers of competing firms, and slow industry growth are some of the entry barriers that may affect the threat of new entrants to an industry. a. True b. False

ANSWER: False

The external environment facing business stays relatively constant over time. a. True b. False

ANSWER: False

The global segment of the external environment provides many opportunities for large corporations but does not represent an appropriate market segment for family business firms, even large ones. a. True b. False

ANSWER: False

The legislation introduced in the U.S. Congress during the early tenure of the Obama administration intended to reduce the amount of work U.S. companies outsource and is an example of a potential change in the sociocultural segment of the general environment. a. True b. False

ANSWER: False

When firms analyze the external environment, they typically have complete and unambiguous data. a. True b. False

ANSWER: False

The more distant strategic groups are in terms of their strategies, the greater the likelihood of rivalry between the groups. a. True b. False

ANSWER: False

The strengths of the five competitive forces are similar across strategic groups within an industry. a. True b. False

ANSWER: False

When Google studies the Internet user privacy policies of various nations, it is engaged in the forecasting component of the environmental analysis process. a. True b. False

ANSWER: False

An example of a government policy barrier to entry would be a scenario in which the Antitrust Division of the Department of Justice disallows a merger because it creates a firm that is too dominant and would thus create unfair competition. a. True b. False

ANSWER: True

China allows its firms to copy, or pirate, software created by firms in the United States and other countries. The Chinese firms take the intellectual property created by the other companies and then sell the resulting products for a lower price, undercutting the sales of the companies that invested in the product development. This activity represents a threat in the general environment that might prevent the U.S. companies from achieving strategic competitiveness. a. True b. False

ANSWER: True

Early adopters of new technology often achieve higher market shares and higher returns than later adopters of the technology. a. True b. False

ANSWER: True

Opportunities allow a company to exploit conditions in the environment while threats can lead to damage to a company's integrity. a. True b. False

ANSWER: True

PepsiCo's strategy called "capital performance with a purpose" links green efforts in businesses to the bottom line. This is an example of addressing concerns in the sustainable physical segment of the general environment. a. True b. False

ANSWER: True

The bankruptcy filings by major corporations during the Great Recession illustrate that firms cannot directly control the general environment's segments. a. True b. False

ANSWER: True

The industry environment directly influences a firm and its competitive actions and responses. a. True b. False

ANSWER: True

When Delta Air Lines wants to study Continental Airlines, it must examine both Continental and its complementor, Star Alliance. a. True b. False

ANSWER: True

Which of the following is NOT an activity used in the external environmental analysis process? a. Scanning b. Decrypting c. Monitoring d. Assessing

ANSWER: b. Decrypting

The concepts of guanxi and wa convey the general idea of: a. entrepreneurial risk-taking. b. interpersonal relationships. c. the value of hard work. d. personal achievement

ANSWER: b. interpersonal relationships.

All of the following are aspects of the political/legal segment of the general environment EXCEPT: a. antitrust laws. b. attitudes and values. c. taxation laws. d. deregulation philosophies.

ANSWER: b. attitudes and values.

A competitor's capabilities can be measured by studying its current strategies and future objectives. a. True b. False

ANSWER: False

A firm that sells cannabis in the states of Colorado and Washington might consider expanding into California, as that state recently legalized the retail selling of cannabis. The firm may also want to examine other state laws to see where else cannabis sales is legal. However, it would be ineffective to develop a strategy to encourage legalization in states that currently prohibit it as a means of future expansion, since firms are generally unable to influence the political/legal segment of the external environment. a. True b. False

ANSWER: False

Age structure, geographic distribution, income distribution, interest rates, and process innovations are all elements of concern when studying the demographic segment of the general environment. a. True b. False

ANSWER: False

An attractive industry is one that is characterized by high entry barriers, suppliers and buyers with strong bargaining power, low threats from substitute products, or low rivalry among firms. a. True b. False

ANSWER: False

An industry is defined as: a. a group of firms producing the same products or services. b. firms producing items that sell through the same distribution channels. c. firms that sell the same products or services to the same customer base. d. a group of firms producing products that are close substitutes.

ANSWER: d. a group of firms producing products that are close substitutes.

In analyzing the demographic segment of the general environment, one typically examines all of the following factors EXCEPT: a. age structure. b. ethnic mix. c. distribution of income. d. cultural values.

ANSWER: d. cultural values.

Exit barriers to a firm include all of the following EXCEPT a. generic assets. b. loyalty to employees. c. government concern about job loss. d. restrictive labor agreements.

ANSWER: a. generic assets.

Any competitor intelligence practice that is legal is also ethical. a. True b. False

ANSWER: False

Because recessions and recoveries follow certain patterns, firms can study the economic environment to predict economic trends. This was particularly valuable in dealing with the recovery after the global recession of 2008-2009. a. True b. False

ANSWER: False

Competitor analysis is focused on the factors and conditions influencing an industry's profitability potential. a. True b. False

ANSWER: False

Eavesdropping is an ethical way to obtain information about competitors' actions. a. True b. False

ANSWER: False

Exit barriers are especially low in the airline industry because aircraft are not particularly specialized and can easily be sold to other airlines, air cargo companies, the military, or even to wealthy individuals who want to own a private jet. a. True b. False

ANSWER: False

Firms can directly control the elements of the seven segments of the general environment. a. True b. False

ANSWER: False

Generally, industries with stronger competitive forces have higher profit potential. a. True b. False

ANSWER: False

Globalfocusing is often used by firms with high levels of international operations that further increase their internationalization by focusing on global niche markets. a. True b. False

ANSWER: False

Although health care reform legislation was passed in the early part of the Obama administration, it continues to be a contentious issue for employers, employees, and politicians because of its increased expenses. These attitudes about health care reform make up the sociocultural segment of the general environment. a. True b. False

ANSWER: True

Demographic, economic, political/legal, sociocultural, technological, global, and sustainable physical are the seven elements comprising the general environment. a. True b. False

ANSWER: True

Suppliers are powerful when the industry is dominated by a few large companies, no satisfactory substitutes are available, the selling industry is relatively more concentrated than the purchasing industry, or switching costs are high. a. True b. False

ANSWER: True

The UK's exit from the EU and political upheavals in Egypt, Tunisia, Libya, and Syria illustrate uncertainties in the political/legal segment of the general environment that could affect the performance of business firms. a. True b. False

ANSWER: True

The competitor analysis is the final part of the external environment analysis and focuses on each company against which a firm directly competes (for example, Coca-Cola and PepsiCo, Home Depot and Lowe's, and Airbus and Boeing). a. True b. False

ANSWER: True

The five competitive forces model expands the arena of competitive analysis beyond direct competitors (i.e., rivals) to include buyers and suppliers who may also be a source of competition. a. True b. False

ANSWER: True

Blood banks are highly dependent on donors. In the terminology of industry analysis, which of the following statements about donors is accurate? a. Blood donors are suppliers and are powerful because of the critical nature of what they provide to the blood bank. b. Blood donors are suppliers and are powerful because of their concentration relative to the blood bank. c. Blood donors are buyers and are not powerful because switching costs to change to alternative inputs are low. d. Blood donors are buyers and are powerful because of the volume of blood needed.

ANSWER: a. Blood donors are suppliers and are powerful because of the critical nature of what they provide to the blood bank.

The aircraft industry has long been dominated by two large aircraft manufacturers, Boeing and Airbus. The demand for major aircraft is low, and Boeing and Airbus aggressively compete for orders from airlines. Which of the following effects will these conditions have on the domestic airline industry? a. It will make the airline industry more attractive because of decreased supplier power. b. It will make the airline industry less attractive because of decreased supplier power. c. It will make the airline industry more attractive because of increased supplier power. d. It will make the airline industry more attractive because of a new entrant.

ANSWER: a. It will make the airline industry more attractive because of decreased supplier power.

BP, in response to the Deepwater Horizon oil spill, expected increased scrutiny from which of the following segments of the general environment? a. Political/legal b. Global c. Technological d. Sociocultural

ANSWER: a. Political/legal

In a suburban community outside a city in Alabama, a retail store opened that specialized in dancewear for children and adults. It was moderately successful for five years until the local newspaper published an exposé that scanty lingerie stocked in the back of the store's showroom was selling briskly to a certain clientele. Afterward, the store lost most of its customers and nearly closed. Which of the following segments of the environment did the store owners fail to take into account when they began selling the lingerie? a. Sociocultural b. Economic c. Demographic d. Political/legal

ANSWER: a. Sociocultural

Which of the following information, gathered in an analysis of the general environment, would indicate an opportunity for an entrepreneur who wishes to open a business providing "Fitness for Life" physical conditioning services (strength, balance, and flexibility training) in a city of 100,000 people? a. The average age of the population in his community is high. b. The level of unemployment in his community is high. c. A chiropractor and two independent physical therapists are located in his community. d. The average education level of the population in his community is low.

ANSWER: a. The average age of the population in his community is high.

A certain marble quarry provides a unique type of marble that is richly colored and strikingly veined. It has been used for churches and public buildings throughout the world. The architect of a new headquarters for a prestigious Fortune 500 firm has specified the use of this marble, and this marble only, for the project. Which of the following statements is MOST likely to be true? a. The cost of the marble will be expensive because of the bargaining power of the supplier. b. The cost of the marble will be moderate because of the bargaining power of the buyer. c. The cost of the marble will be moderate because of economies of scale. d. The cost of the marble will be expensive because of the high strategic stakes involved.

ANSWER: a. The cost of the marble will be expensive because of the bargaining power of the supplier.

The likelihood of entry of new competitors is affected by __________ and __________. a. barriers to entry, the expected retaliation of current industry participants b. the power of existing suppliers, buyers c. the profitability of the industry, the market share of its leading firm d. the demand for the product, the profitability of the competitors

ANSWER: a. barriers to entry, the expected retaliation of current industry participants

For a restaurant business dependent on drive-thru customers, the major cost disadvantage independent of scale would be if: a. favorable locations are not available. b. other competitors have proprietary product technology. c. access to food and ingredients is difficult. d. other competitors have government subsidies.

ANSWER: a. favorable locations are not available.

Competitor analysis focuses on: a. firms with which the company competes directly. b. firms that produce products that are substitutes. c. all firms in the industry. d. companies that might enter the industry.

ANSWER: a. firms with which the company competes directly.

The __________ environment is composed of dimensions in the broader society that influence an industry and the firms within it. a. general b. competitor c. sociocultural d. industry

ANSWER: a. general

The competition between firms within a strategic group is: a. greater than the competition a member of a strategic group and companies outside that strategic group. b. less intense than the competition between strategic groups. c. typically very low. d. an unknown factor in the analysis of competitive practices within a firm's strategic group.

ANSWER: a. greater than the competition a member of a strategic group and companies outside that strategic group.

An owner of a stable of racehorses has been earning below-average returns for more than 15 years. To a colleague, he expressed his determination to stay in horse racing until he died because "racing is in my blood." This individual is probably still racing horses because of: a. high barriers to exit. b. high switching costs. c. high fixed costs. d. low levels of competitive rivalry.

ANSWER: a. high barriers to exit.

The technological segment of environmental analysis includes: a. institutions and activities involved in creating new knowledge and translating that knowledge into new outputs. b. the determination of when machinery will need to be replaced in a given firm. c. the need for new technology used by a firm to gain a competitive advantage. d. places where a firm's technology will allow that firm to dominate a given market.

ANSWER: a. institutions and activities involved in creating new knowledge and translating that knowledge into new outputs.

Mighty Green, a residential lawn chemical manufacturer, is committed to gaining market share in its industry. Mighty Green: a. is likely to raise the level of competitive rivalry in the industry. b. probably has top management who are affected by emotional barriers to exit. c. has decided that long-run above-average returns are not important. d. will probably embark on an acquisition strategy.

ANSWER: a. is likely to raise the level of competitive rivalry in the industry.

After Amazon lowered the price on its tablets, Samsung eventually lowered the price on its tablets. Samsung needed to do this because: a. it is in the same strategic group. b. it is outside the strategic group. c. of inter-strategic group competition. d. of strategic distinctiveness.

ANSWER: a. it is in the same strategic group.

According to the five forces model, an attractive industry would have all of the following characteristics EXCEPT: a. low barriers to entry. b. suppliers and buyers with little bargaining power. c. a moderate degree of rivalry among competitors. d. few good product substitutes.

ANSWER: a. low barriers to entry.

A general environmental analysis can be expected to produce all of the following EXCEPT: a. objective answers. b. recognition of environmental trends. c. identification of organizational opportunities. d. identification of organizational threats.

ANSWER: a. objective answers.

One popular approach to taking care of the physical environment is: a. producing and selling additional green products. b. lobbying the government to reduce environmental regulations. c. making donations to the Sierra Club and other environmental organizations. d. increasing health benefits for employees.

ANSWER: a. producing and selling additional green products.

An analysis of society's attitudes and values would be conducted when studying the __________ segment of the general environment. a. sociocultural b. global c. demographic d. economic

ANSWER: a. sociocultural

The economic environment refers to: a. the nature and direction of the economy in which a firm competes or may compete. b. the economic outlook of the world provided by the World Bank. c. an analysis of how the environmental movement and world economy interact. d. an analysis of how new environmental regulations will affect the U.S. economy.

ANSWER: a. the nature and direction of the economy in which a firm competes or may compete.

Environmental scanning would be MOST important for which of the following organizations? a. A provider of hospice services for the terminally ill b. A web design company catering to small businesses c. A neighborhood sewer and water utility d. A manufacturer of household linens

ANSWER: b. A web design company catering to small businesses

Which of the following represents a competitive intelligence practice that is both legal and ethical? a. A firm hires a competitor's employees and asks them to share the names and addresses of business contacts from their previous company. b. An executive attends a trade show solely to obtain a competitor's brochures, listen to sales pitches, and ask questions about the competitor's products. c. A city council member shares information about the decision process for selecting a contractor to build a new city council building with his wife, an executive with a construction firm bidding on the contract. d. A marketing manager sells confidential plans for a company's expansion into the Far East to a firm that is not a direct competitor.

ANSWER: b. An executive attends a trade show solely to obtain a competitor's brochures, listen to sales pitches, and ask questions about the competitor's products.

Circuit Inc. is a manufacturer of a broad range of consumer electronics products. These consumer products are all highly profitable. The firm also manufactures a low-cost component that is an essential differentiating feature for most of its consumer products. The costs to manufacture this component have risen sharply in recent months. Internal estimates now indicate the company is breaking even on the manufacture of this component. Which of the following is MOST likely? a. Circuit Inc. will likely continue to manufacture the component, even at a loss, due to low supplier power. b. Circuit Inc. will likely continue to manufacture the component, even at a loss, due to high strategic stakes. c. Circuit Inc. will likely discontinue manufacture of the component due to low strategic stakes. d. Circuit Inc. will likely discontinue manufacture of the component due to high supplier stakes.

ANSWER: b. Circuit Inc. will likely continue to manufacture the component, even at a loss, due to high strategic stakes.

Media content has moved from paper, tape, and film to a digital world based on Internet technology. From the perspective of the five forces model, which of the following forces is MOST relevant here? a. Buyers b. Substitutes c. Entry barriers d. Suppliers

ANSWER: b. Substitutes

Suppliers are powerful when: a. satisfactory substitutes are available. b. they sell a commodity product. c. they offer a credible threat of forward integration. d. they sell in a highly concentrated industry.

ANSWER: c. they offer a credible threat of forward integration.

Which of the following would NOT be identified in an analysis of the economic portion of the general environment? a. The willingness of Chrysler's buyers to purchase large vehicles in light of an increase in oil prices b. The ability of Ford to issue new debt in light of its recent financial performance c. The ability of BMW's buyers to finance car purchases in light of a change in interest rates d. The willingness of GM buyers to purchase new vehicles in light of the threat of recession

ANSWER: b. The ability of Ford to issue new debt in light of its recent financial performance

What is the relationship between a firm's industry environment and the firm's earning potential? a. A firm cannot influence the industry environment, and must focus on other factors in order to achieve above-average returns. b. The more a firm can favorably influence its industry environment, the more likely it is to achieve above-average returns. c. The less a firm is affected by its industry environment, the better situated it is to achieve above-average returns. d. The more a firm can neutralize competitors' advantages, the greater its chances are for above-average returns.

ANSWER: b. The more a firm can favorably influence its industry environment, the more likely it is to achieve above-average returns.

DWK Foods has developed a line of cookies and candies sweetened exclusively with organic honey. Although DWK is selling some of the products over the Internet, in order to gain economies of scale, the products must be sold in retail outlets as well. The main barrier to entry that DWK is likely to encounter here is: a. government licensing and permits. b. access to distribution channels. c. consumers' switching costs. d. cost disadvantages independent of scale.

ANSWER: b. access to distribution channels.

Firms within strategic groups: a. follow dissimilar strategies. b. follow similar strategies across certain dimensions. c. typically engage in greater intergroup rivalry than intragroup rivalry. d. exist almost exclusively in the manufacturing sector.

ANSWER: b. follow similar strategies across certain dimensions.

New Jersey and New York have the highest state taxes in the United States. They also have high ratios rates of people moving out compared to people moving into the state. This impacts the __________ aspect of demographic analysis. a. age structure b. geographic distribution c. income distribution d. ethnic mix

ANSWER: b. geographic distribution

The observation that a foreign country reached automotive production overcapacity in 2018, is an aspect of the __________ segment of the general environment. a. demographic b. global c. physical d. technological

ANSWER: b. global

The Department of Defense buys aircraft from U.S. companies for national security reasons. This is an example of a __________ barrier to entry. a. cost disadvantages independent of scale b. government policy c. capital requirements d. product differentiation

ANSWER: b. government policy

According to the five forces model, an unattractive industry would include all of the following characteristics EXCEPT: a. low barriers to enter. b. low supplier power due to commodity inputs. c. high threat of substitute products due to a large number of low-cost alternatives. d. high bargaining power of buyers due to low switching costs.

ANSWER: b. low supplier power due to commodity inputs.

Diverse energy sources and energy consumption trends are aspects of the __________ segment of the general environment that firms should monitor. a. technological b. physical c. sociocultural d. economic

ANSWER: b. physical

The highest amount a firm can charge for its products is MOST directly affected by: a. expected retaliation from competitors. b. the cost of substitute products. c. variable costs of production. d. customers' high switching costs.

ANSWER: b. the cost of substitute products.

All of the following are implications of strategic groups EXCEPT: a. more intense rivalry leads to a greater threat to profitability. b. the strength of the five forces is the same across strategic groups. c. competitive rivalry within strategic groups is greater than between strategic groups. d. the closer the strategic groups are in terms of strategies, the greater is the likelihood of rivalry.

ANSWER: b. the strength of the five forces is the same across strategic groups.

The threat from substitutes is high when: a. switching costs are high. b. the substitute product's price is lower than the industry product's price. c. the quality of the substitute product is lower than the quality of the industry's product. d. the substitute product stimulates new process innovations within the industry.

ANSWER: b. the substitute product's price is lower than the industry product's price.

How does the aging of the population pose a threat to firms? a. Older people have limited purchasing power b. Delayed retirement keeps people in positions when they are no longer able to effectively do their jobs. c. It becomes more difficult for firms to hire and retain a workforce that meets their needs. d. Older and more experienced workers demand higher salaries, boosting production costs.

ANSWER: c. It becomes more difficult for firms to hire and retain a workforce that meets their needs.

Which of the following pairs of companies would be LEAST likely to be examined together as part of competitor analysis? a. Wendy's and Taco Bell b. Samsung and Apple c. Netflix and Microsoft d. Coca-Cola and PepsiCo

ANSWER: c. Netflix and Microsoft

In a particular industry, products need a certain level of maintenance. Customers can take the product to service companies to provide that maintenance. However, a number of manufacturers offer reasonably priced maintenance packages as well. This level of service after the sale indicates what about the industry? a. Low switching costs have empowered customers. b. The industry is moving toward differentiation of services. c. The competitive rivalry in the industry is high. d. The economic segment of the external environment has shifted, but strategies have remained the same.

ANSWER: c. The competitive rivalry in the industry is high.

Competitor intelligence is: a. legally or illegally gained data about competitors' internal strategic processes and competitive decisions. b. strategic information gained from industrial espionage targeting international competitors. c. the set of data and information the firm gathers to better understand competitors' objectives, strategies, assumptions, and capabilities. d. illegal to gather under the Sarbanes-Oxley Act.

ANSWER: c. the set of data and information the firm gathers to better understand competitors' objectives, strategies, assumptions, and capabilities.

Clarissa is a sales representative for a large pharmaceutical firm. While calling on one of her major clients, the purchasing director of a hospital, the client told her confidential information that a sales representative from a competing firm had passed on to him. The information completely contradicts Clarissa's firm's understanding of the competitor's business strategy and would allow Clarissa's employer to gain many of the competitor's clients. Which of the following ethical implications may result from this situation? a. There is no ethical or legal concern here for Clarissa. b. The ethical dilemma is not Clarissa's but her client's, since he passed on confidential information to her voluntarily. c. The ethical dilemma here is the right of competitors not to reveal certain information. d. This is an example of ethical competitor intelligence obtained as eavesdropping.

ANSWER: c. The ethical dilemma here is the right of competitors not to reveal certain information.

Demographic changes include variations in income distribution. Which of the following statements is true? a. Firms are most interested in the consumers in the top 10 percent of household income. b. In general, living standards have deteriorated over time. c. The general loss in real income has been somewhat offset by the increase in dual-career couples. d. Workforce diversity is making the concept of average income obsolete.

ANSWER: c. The general loss in real income has been somewhat offset by the increase in dual-career couples.

What are capital requirements? a. The benefits realized through incremental efficiency improvements b. The costs customers incur when they switch to a new provider c. The resources needed to invest in a new industry d. The costs incurred by a firm when it changes distributors

ANSWER: c. The resources needed to invest in a new industry

Product differentiation refers to the: a. ability of the buyer of a product to negotiate a lower price. b. response of incumbent firms to new entrants. c. belief by customers that a product is unique. d. fact that as more of a product is produced the cheaper it becomes per unit.

ANSWER: c. belief by customers that a product is unique.

Acme Valves, Inc., has been a successful player in the oil field supply industry in the last 15 years. Acme maintained its strategy and product characteristics over this time period. However, the company has experienced declines in sales and profits over the last four quarters. The CEO of Acme should: a. continue with the proven strategy because its returns over the long run are important. b. focus on improving efficiency of production and cost control. c. conduct an analysis of the external environment. d. immediately begin making incremental adjustments to the traditional business strategy in an effort to improve sales.

ANSWER: c. conduct an analysis of the external environment.

All of the following are forces that create high rivalry within an industry EXCEPT: a. numerous or equally balanced competitors. b. high fixed costs. c. fast industry growth. d. high storage costs.

ANSWER: c. fast industry growth.

Because of threats and risks in the global environment, some firms choose to take a more cautious approach by: a. avoiding global markets altogether. b. expanding only to developed countries. c. focusing on global niche markets. d. acquiring already established firms in foreign markets.

ANSWER: c. focusing on global niche markets.

When analysts develop feasible projections of future events and how quickly they will occur based on observed changes and trends, they are engaged in: a. scanning. b. monitoring. c. forecasting. d. assessing.

ANSWER: c. forecasting.

The political/legal segment of an environment represents: a. the political preferences of different ethnic groups in the society. b. the technological values of different political entities in society. c. how organizations and governments mutually try to influence each other. d. the system of regulations governments at all levels place on businesses.

ANSWER: c. how organizations and governments mutually try to influence each other.

Customer loyalty programs such as airline frequent flyer miles are an attempt to: a. decrease competitors' access to distribution channels. b. develop a cost advantage independent of scale. c. increase customers' switching costs. d. overcome the perishability of the hotel "product."

ANSWER: c. increase customers' switching costs.

Consolidation among fuel providers serving airport facilities is viewed in the five forces model of competition as a(n): a. reduction of the airlines' ability to benefit from economies of scale. b. increase in switching costs because the airlines have no choice but to use jet fuel and other oil products. c. increase in the bargaining power of suppliers of a critical input. d. increase in the intensity of rivalry among airlines for scarce resources.

ANSWER: c. increase in the bargaining power of suppliers of a critical input.

Economies of scale refers to the fact that as the quantity of product produced in a given time period __________, the cost of manufacturing each unit __________. a. increases, increases b. increases, remains constant c. increases, decreases d. decreases, decreases

ANSWER: c. increases, decreases

New entrants to an industry are more likely when: a. it is difficult to gain access to distribution channels. b. economies of scale in the industry are high. c. product differentiation in the industry is low. d. capital requirements in the industry are high.

ANSWER: c. product differentiation in the industry is low.

Once a firm has determined its competitors' future objectives, current strategy, assumptions, and strengths and weaknesses, its next step is to develop a(n): a. environmental assessment. b. marketing plan. c. response profile. d. task force to implement the plan.

ANSWER: c. response profile.

When rival firms compete aggressively by trying to attract competitors' customers, this might be an indication of: a. an industry with low exit barriers. b. increasing economies of scale. c. slow industry growth. d. high switching costs.

ANSWER: c. slow industry growth.

Buyers are powerful when: a. there is a threat of forward integration. b. they purchase a small proportion of the supplier's output. c. switching costs are low. d. the buyers' industry is fragmented.

ANSWER: c. switching costs are low.

Understanding how new knowledge can develop new products, processes, or materials is a result of analyzing the __________ segment of the general environment. a. economic b. political/legal c. technological d. global

ANSWER: c. technological

An analysis of income distribution would include all of the following EXCEPT: a. the purchasing power of various age groups. b. the discretionary income of various ethnic groups. c. wage differentials between male and female employees working for a large manufacturer. d. how income is distributed among regions of the United States.

ANSWER: c. wage differentials between male and female employees working for a large manufacturer.

Which of the following intelligence-gathering techniques is MOST likely to be legal and ethical? a. Hiring investigators to examine the competitor's trash b. Entering a competitor's production plant without authorization c. Redirecting a competitor's emails to one's own company d. Attending trade show presentations given by a competitor's employees

ANSWER: d. Attending trade show presentations given by a competitor's employees

Which of the following is NOT an entry barrier to an industry? a. Expected competitor retaliation b. Economies of scale c. Customer product loyalty d. Bargaining power of suppliers

ANSWER: d. Bargaining power of suppliers

The Council of the European Union has imposed new tariffs on certain goods entering the region from other countries. When completing an analysis of the general environment, into which segment would you categorize this activity? a. Demographic b. Economic c. Global d. Political/Legal

ANSWER: d. Political/Legal

Golden Lotus, an exercise club targeting healthy individuals over 50, is located in a fast-growing city in the Southwest. Which of the following factors that may have an effect on the success of Golden Lotus is the MOST directly controllable by the company? a. Sociocultural environment b. Demographics of the environment c. Economy of the local area d. Power of the customers/buyers

ANSWER: d. Power of the customers/buyers

The large amount of advertising by firms such as Procter & Gamble and Colgate-Palmolive promotes which of the following barriers to entry? a. Access to distribution channels b. Capital requirements c. Economies of scale d. Product differentiation

ANSWER: d. Product differentiation

Bella's Boutique used to be a brick and mortar store exclusively. It has gradually increased its Internet sales, and online sales now account for most of its revenue. This change in sales model illustrates the importance of monitoring which segment of the environment? a. Political/legal b. Economic c. Demographic d. Technological

ANSWER: d. Technological

Aardvark Corp. has three products. Two products together make up two-thirds of revenues and constitute 50 percent of company profits. Aardvark's third product makes up one-third of sales. With profitability far above the industry average, this product is responsible for one-half of Aardvark's profits. Which of the following statements regarding assessment of the general environment is accurate for Aardvark? a. The company should monitor the general environment for changes that might affect the revenue of all products. b. The company should monitor the general environment for changes that might affect the profitability of the most profitable products. c. The company should monitor the general environment for changes that might affect the profitability of all products. d. The company should monitor the general environment for changes that might affect the revenue and profitability of all products.

ANSWER: d. The company should monitor the general environment for changes that might affect the revenue and profitability of all products.

Which of the following explains, in part, why rivalry among McDonald's, Wendy's, and Burger King is intense? a. There is low geographic saturation of the market. b. There is high differentiation among competing products. c. The threat of supplier forward integration is low. d. These companies are trying to find ways to differentiate their products.

ANSWER: d. These companies are trying to find ways to differentiate their products.

All of the following are ethical sources of data for external analysis EXCEPT: a. trade shows. b. a competitor's annual reports. c. a competitor's help-wanted advertisements. d. a competitor's confidential memos.

ANSWER: d. a competitor's confidential memos.

Applications developed for iPhones make the phone more valuable to iPhone users. App developers are __________ to Apple. a. suppliers b. customers c. competitors d. complementors

ANSWER: d. complementors

Competitor intelligence could ethically come from all of the following EXCEPT: a. court records. b. financial reports. c. trade show discussions. d. eavesdropping.

ANSWER: d. eavesdropping.

The U.S. Hispanic market is the third largest "Latin American" economy behind Brazil and Mexico. This impacts the __________ aspect of demographic segment analysis. a. age structure b. geographic distribution c. income distribution d. ethnic mix

ANSWER: d. ethnic mix

The recent joint ventures formed by BP with Russian and Indian partners show the importance of the __________ segment of the general environment in those countries that BP and other oil firms must manage when contending with scarce resources. a. technological b. physical c. demographic d. global

ANSWER: d. global

An analysis of the economic segment of the external environment would include all of the following EXCEPT: a. interest rates. b. trade deficits or surpluses. c. inflation rates. d. income distribution.

ANSWER: d. income distribution.

All of the following are examples of efforts by firms to address the physical segment of the general environment EXCEPT the: a. development of sustainable packaging by McDonald's. b. reduction in carbon dioxide emissions by Procter & Gamble. c. reduction in water usage in plants by Unilever. d. increase in hiring of women and minorities at Microsoft.

ANSWER: d. increase in hiring of women and minorities at Microsoft.

As customers come to believe that a firm's product is unique, this allows the firm to: a. decrease its advertising expenditures. b. customize its product. c. force other companies out of the market by lowering prices. d. obtain loyal customers.

ANSWER: d. obtain loyal customers.

A manufacturer of washing machines has expanded its plant and created excess capacity, just as the general economy takes a downturn. The company is likely to: a. raise prices on washing machines to offset lost sales. b. be vulnerable to new entrants to an attractive market. c. suffer from intense rivalry from international manufacturers. d. offer rebates and incentives to customers to promote sales.

ANSWER: d. offer rebates and incentives to customers to promote sales.

Green design, sustainable packaging, waste management, and energy efficiency are aspects of the __________ segment of the general environment that companies have sought to address with environmental sustainability initiatives. a. technological b. political/legal c. global d. physical

ANSWER: d. physical

Coca-Cola and PepsiCo have been accused of contributing to the obesity problem in the United States. This accusation comes from the __________segment of the general environment. a. economic b. political/legal c. technological d. sociocultural

ANSWER: d. sociocultural

A family just changed to a different mobile phone and data service provider. They now need take some time to transfer their content to new phones and learn the features of the new service. This is an example of a: a. one-time cost of product differentiation. b. decrease in cost due to economies of scale. c. one-time cost suppliers incur when selling to a different customer. d. switching cost customers incur changing to a new supplier.

ANSWER: d. switching cost customers incur changing to a new supplier.

A competitor analysis includes all of the following about competitors EXCEPT: a. future objectives. b. current strategy. c. assumptions. d. traditions.

ANSWER: d. traditions.

Counterfeiting goods and exporting them from China is: a. ethical and legal. b. unethical but legal. c. ethical but illegal. d. unethical and illegal.

ANSWER: d. unethical and illegal.

Which of the following would be an example of the application of the next major technological opportunity for organizations? a. Boeing's 747 b. Toyota's hybrid vehicles c. Budweiser's non-alcoholic beer d. SpaceX's reusable space vehicle

ANSWER:d. SpaceX's reusable space vehicle