Chapter 3
Between 2012 and 2022, total employment in the US is expected to increase:
10.8%
High-performing teams are able to:
All of these are correct
Intrinsic rewards include which of the following?
All of these are correct
Managers interested in promoting work-life balance focus on which of the following?
All of these are correct
Managers' roles in the engagement process include:
All of these are correct
Engaged health care workers demonstrate the following characteristics EXCEPT:
Disloyalty to their employees
T or F: A shortage of health care workers such as physicians, nurses, and public health professionals is not anticipated.
False
T or F: Alderfera's ERG theory focuses on existence, relatedness, and genetics.
False
T or F: Disengaged health care workers do not have an impact on an organization's bottom line.
False
T or F: Employees are motivated only by extrinsic rewards.
False
T or F: Engaged employees are less productive, are disloyal, and put forth little effort.
False
T or F: Future health care managers will need to manage different generations, but will not have to deal with other changes, such as the shift to value-based payment system.
False
T or F: Health care managers have little power over employees and cannot get them to act in certain ways.
False
T or F: Motivating employees should always be done the same way.
False
T or F: Motivation and engagement at work relate only to what happens at work.
False
T or F: Motivators in Herzberg's theory of motivation emphasize supervision and working conditions.
False
T or F: People who don't perform well at work are just not motivated.
False
T or F: The fastest growing occupations in the US are not in the health care field.
False
T or F: The frustration-regression principle is a key characteristic of McClelland's Acquired Needs Theory.
False
T or F: Theory X, Theory Y, and Theory Z are not forms of motivation theories developed from a management perspective.
False
T or F: There are currently four generational groups in the workforce.
False
T to F: Engagement is a straightforward concept and thus easily measured.
False
Of the following, which is NOT considered to be good motivational strategy?
Focus on competition
This generation values open communication and working as a team, and is image conscious:
Generation Y
This generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feedback:
Generation Z
All of the following are considered to be types of extrinsic rewards EXCEPT:
Healthy work relationships
The two-factor theory was developed by:
Herzberg
Scientific management involves all of the following EXCEPT:
Improving quality
The need for affiliation is characteristic of which theory of motivation:
McClellands acquired needs theory
By definition, employee engagement encompasses which of the following dimensions?
Motivational, emotional, rational
Esteem needs focus on:
None of these are correct
Locke's motivation theory is based on which of the following needs?
None of these are correct
This generation is results oriented, tech savvy, able to multitask, and values structure:
None of these are correct
What percentage of all new jobs between 2008 and 2018 were projected to be in professional and service-providing occupations?
None of these are correct
Maslow's needs-based theory of motivation includes the following types of needs:
Safety and physiological???
The following are all examples of intrinsic theories of motivation EXCEPT:
Skinner's reinforcement theory
T or F: All behavior is needs oriented.
True
T or F: Avoidance learning is often referred to an negative reinforcement.
True
T or F: Employees face many pressures at work that can result in burnout and frustration.
True
T or F: Extrinsic rewards are tangible, while intrinsic rewards are not so.
True
T or F: Extrinsic rewards include things like promotions, flexible scheduling, and nurturing organizational culture.
True
T or F: Managers play an important role in the engagement process.
True
T or F: Mentorship programs provide the opportunity for older generations to share their expertise with younger ones and vice versa.
True
T or F: Motivation across all generations is difficult as a result of differing motivational preferences.
True
T or F: Recent workforce studies of employee engagement found that large numbers of employees are not engaged at work, costing billions in lost productivity.
True
T or F: The best motivation strategies will result in revitalizing employees.
True
T or F: The future US workforce is changing as a result of demographic changes in the population and is becoming older, as well as more ethnically and racially diverse.
True
T or F: The majority of the workforce is currently comprised of Baby Boomers, Gen Xers, and Gen Yers.
True
T or F: Theory X focuses on the idea that employees are not motivated and don't like work.
True
T or F: Understanding what motivates employees in different generations will be a challenge for managers and will likely require them to change their current management styles.
True