Chapter 3 - Management

What statement regarding ethical climates is TRUE?

An ethical climate significantly affects the frequency of ethical behavior.

_____ forces are influences on an organization arising from changes in the characteristics of the population, such as age, gender, or ethnic origin.

Demographic

Which are processes used in screening employees for their ethics? Choose all correct answers.

Integrity testing Reference checking Personality testing

Relativism

This is the extent to which you think there are, or are not, absolute moral rules when making ethical judgments.

Idealism

This is the extent to which you think there is always a clear "right" or "good" action.

The purpose of a code of ethics is to ______.

clearly state top management's expectations for all employees

A formal set of standards guiding an organization's actions is called a _____.

code of ethics

Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______.

corporate social responsibility

Those who pay to use an organization's services or to buy their goods are called ______.

customers

_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.

economic

An organization's internal stakeholders consist of

employees, owners, and the board of directors.

People who are outside an organization but are still affected by the organization are called the ______.

external stakeholders

A company's triple bottom line measures which aspects of its performance?

financial environmental social

The macroenvironment is also known as the _______ environment.

general

A company's triple bottom line represents which aspects?

profit planet people

A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.

social

_____ groups try to influence specific issues, some of which may affect your organization.

special-interest

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.

stakeholders

Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?

stakeholders

Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______.

strategic allies

A company's external environment consists of which two environments?

task general

An employee organization that represents hourly workers as opposed to salaried employees is called a(n) ______.

union

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.

utilitarian