Chapter 3
When email sender's experience cyber silence, the commonly feel which of the following
Irritation, anger
Which of the following statements about instant messaging in meetings are
It is becoming increasingly common in some organizations It can cause distractions and be abused
Which of the following are effects of cyber incivility in the workplace
Less dedication to the company, decrease job contentment
Which of the following are characteristics of emails sent by low moral business organizations
Low use of polite closings Low use of greetings
As the number of people involved in an email chain grows, which of the following will occur
More messages are included, turmoil and confusion increase
In a business setting, the negativity affect means that email sent with a neutral intent are received as being
Negtive
Emails that are easy to read have which of the following features
Obvious labeling of document attachment, a subject line that clarifies the message
Which of the following are methods of achieving relaxation
Counting to 10, finding an amusing angle to the situation, breathing deeply
Which of the following best exemplifies the most appropriate tone for a workplace instant message
" Nice job in today's meeting! I'm available to help with follow-up calls if you need it"
Instant messages in the workplace are considered to be_______ by most business professionals
A relatively casual communication channel
In a business environment, copying an email sent between equals to the direct supervisor is seen as
A type of power play
Because of e-interruptions, the average business professional loses how many hours of productivity per day
About 2 hours a day
The general name for the medium through which a Messages transmit it is the
Communication channel
Which of the following are considered to be unprofessional riding in formatting for business emails
Composing a message in an uncommon font Typing words in all capital letters Spelling words in non-standard fashion
What term describes the effort and timing that it takes to get the correct people to participate in a communication
Coordination
To the fuse only a workplace situation created by cyber incivility, which of the following actions should you take
Emphasizing task facts and issues in the email Arrange an in person meeting Seek shared goals and common ground
Which of the following are reasons why you should consider turning off the sound alerts for incoming text messages in your workplace
Turning off sound alerts can increase productivity, sound alerts tend to be very distracting, sound alerts in shared work places can distract and disturb your colleagues
Which of the following statements about sending work instant messages after work hours are true
IMs may be considered more intrusive than emails IMs can blur the line between personal and work time
To make certain that a vinyl business email is correctly and fully edited and proofread before being sent, it should be written
In a word processing program
Overuse of priority flag by business email sender can lead to a reputation as
Demanding
Currently, the primary form of written business communication is
Because business professionals use email extensively for communication, they typically associate emails with which of the following
Email fatigue, information overload
Which statements Are true of the demands placed upon the recipient of a business email
Emails may create a time commitment, emails often disrupt other work task, emails add to the amount of work a recipient must do
Because of the neutral effect, business email recipient is unavailable to read the senders
Emotional intent
True or false: if you can't take care of an email request right away, you should not respond at all until you can send a full and detailed response
False
Which of the following are effective practices for group calls
Following up with minutes and action items, Getting each participant involved, using an agenda
Which of the following or email features that could be a factor in the development of email chains
Forward, copy, reply to all
High moral business organizations often send emails that have which of the following
Greetings, names, courteous closing
The forward feature of emails allows an email recipient to________ the email
Pass along
Reinterpretation of uncivil electronic communications ultimately allows you to have a less ______ reaction to the email
Personal
With a signature block is effective, it can increase the cinders reputation for
Professionalism
In a business environment, potentially serious errors in emails include
Unknowingly sending sensitive information, addressing emails to the wrong recipient, accidentally releasing confidential data
When you coordinate task by email, you should show respect for the recipient's time by
Providing details about time frames, clearly stating your availability, providing several possible time slots for any meetings
Which of the following are qualities that facilitate the reading of business email message
Putting the most important data at the beginning of the message, ensuring paragraphs are brief in no longer than 50 words
Business professionals who habitually change meeting times and location at the last minute via instant message are generally considered to be
Unreliable
Because it is not a rich communication form, email is usually unsatisfactory for
Sharing bad news
For which two of the following situations with instant messages be the most appropriate choice
Short business messages Uncomplicated business message
Which of the following are strategies to avoid the effects of e-interruptions
Shorten email chains through effective word use Reply to urgent messages right away Use rich channels to accomplish a task rather than email
In business emails, subject lines reflect the_______ of the message
Significance
Which of the following could be considered flaming in emails
Swear words, affronts, vulgarity
Most successful working relationships combine asynchronous and ______ communications
Synchronous
What qualities are valued for email by business managers who agree that emails should express no emotion
Task-based messages, straightforwardness
Which of the following are the most common forms of the interruptions
Text messages, email
Which of the following contribute to cyber incivility
The lack of face-to-face contact online, the quick piece of online interaction
Before forwarding an email, a business professional should take into account which of the following
The necessity of forwarding the email, the perceived opinion of the original sender on the suitability of forwarding the email
When writing a business email, maintaining a high standard of writing is key for which of the following reasons
The number of people who might see the message is high
The business professionals who write email should have___________ in mind when composing their messages
The recipients
Email is utilized ideally for which of the following types of messages in a business
The sharing of facts, stating holiday work hours, routine work information
Placing specific request and directions in which part of the email provides the greatest clarity the action is needed
The subject line
What does the term cyber silence refer to
The time during which the sender of an email message does not receive a reply
Which of the following is true regarding business professionals who frequently ask questions and offload their own tasks to others instant messages or emails
They get a reputation as takers rather than givers
What are the following or motivations for leaving out names in a business email
To avoid unneeded formality, to have the email resemble a memo
Do use of a brief greeting in a business email and including the names of email recipients tend
To create goodwill
When you experience cyber instability, your primary goal should be
To ensure that the situation doesn't get worse
Which of the following are reasons you should exercise discipline and avoid personal instant messages at work
To establish your professionalism, to gain the respect of your colleagues
Which of the following best explains why you should clearly in an instant messaging exchange in the workplace text
To send a signal that the exchange is complete To prevent the exchange from awkwardly dragging onWhich of the following are reasons you should exercise discipline and avoid personal instant messages at work
Which of the following are designed to put messages and shared content in one place to facilitate communication
Wikis, team blogs
Which of the following statements about instant messaging in the workplace is true
You should be aware of others instant messaging styles and match them You should use standard language conventions and complete sentences until you know the instant messaging style of your colleagues
Which of the following should you do you in an instant message to a colleague you do not have regular communication with via instant message
You should identify yourself
Which of the following should be done at the beginning of a business phone call
You should use the caller's name You should make a few light comments to get the conversation started
_____________ Business professionals are the group most likely to expect an immediate response to an email
Younger
