chapter 39
What are the 5 activities that the MA must perform to open the office?
1. disarming the alarm system 2. turning on the lights 3. unlocking the door 4. unlock the file cabinets 5. turn on all office equipment
how many hours should a patient give before canceling? a. 48 b. 36 c. 2 d. 24
24
what language should be used on the patients first visit? a. english b. spanish c. appropriate language for patient developmental stage
Appropriate language for patient developmental stage
tickler file
a chronological file containing reminders of things to be done.
the patient signature is kept on file to _______? a. assign any test results b. make changes to chart c. provide treatment d. for advertisement
provide treatment
How should the MA prepare for the days activities in the medical office?
reviewing the appointment schedule and noting deviations from the routine.
Who has to fill out the managed care federal form to be completed? a. the last doctor you've seen b. your primary care physician c. insurance company d. medical assistant
your primary care physician
In a tickler file, how many are in a set? a. 12 b. 31 c. 43 d. 7
43
who is responsible for informing new patients and prospective patients about the medical office and its policies and procedures? a. doctor b. MA c. RMA d. you should know
MA
HIPPA stands for? a. Hospital Independent People Account Act b. Notice of privacy process c. medicaid d. The Health Insurance Portability and Accountability Act
The Health Insurance Portability and Accountability Act
medicaid
a federal and state insurance program for low-income patients. The medicaid program has a different name in each state.
copayments
a fixed amount of money that the patient is responsible for at each visit.
what is the term used for the office to receive payments directly from the insurance company? a. call-in times b. copayment c. assignment of benefits d. tickler file
assignment of benefits
assignment of benefits
authorization given but the patient to allow the insurance company to make payments directly to the health care provider instead of the patient.
call-in times
blocks of time when a physician accepts telephone calls from patients
The MA should be familiar with which of the following? a. the types of insurance that the practice accepts b. specialties of the physicians in the practice c. how to make appointments and the policy regarding canceling appointments d. All of the above
d
how should insurance be verified? a. card scanner b. website of company c. phone call to the provider d. both b and c
d
the office policy to verify a patients identity at every visit asking for what? a. a photo ID or two other forms of identification b. first name and spell their last name c. date of birth d. all of the above
d
why would a doctor reject patients? a. too many patients b. retiring c. returning from a leave d. all of the above
d
what does copayment mean? a. insurance refusal b. doctor refusal c. fixed payments that the patient is required to pay for medical treatment d. none of the above
fixed payments that the patient is required to pay for medical treatment
the provider websites provide what information? a. how to take temperature b. DNR info c. weather of the day d. info on the physician
info on the physician
who is medicaid for? a. elderly b. patients under 40 c. low-income patients d. everyone
low-income patients
what does the patient need if they have been referred by another physician? a. patient referral form b. patient information form c. assignment of benefits d. managed care referral form
managed care referral form
HIPPA require that patients sign a form acknowledging that they were given the opportunity to read or were given a copy of the office _________________? a. assignment of benefits b. authorization of benefits contract c. new patient form d. notice of privacy practices
notice of privacy practices
What does the sign-in sheet form include? a. patient information b. guarantor information c. insurance information d. all of the above
patient information
what should the MA give to patients upon their first visit? a. directions map b. doctor information c. privacy policy d. none of the above
privacy policy
if it is necessary to discuss sensitive or personal information, the patient should be taken where? a. lobby full of patients b. behind the reception area c. private area d. outside
private area
At the end of the day, the activities of the morning are ______________? a. the same b. reversed c. better d. none of the above
reserved
What do you have to do with the telephone at the end of the night? a. make sure they hang up b. switch the phone to the night time answering machine c. make sure none of the cords are messed up d. leave the phone where it is
switch the phone to the night time answering machine
How does the MA prepare the telephone system for patient calls at the beginning of the day?
telephone message must be switched from night and weekend message to the telephone system during the day.
reminders about the days activities may be stored using an electronic task and/or a physical ____________? a. cabinet drawer b. tickler file c. holders in waiting room d. copayments
tickler file
what is the purpose of the sliding glass window in the reception office? a. to let in fresh air b. to use as an exit c. to prevent people from hearing important discussions d. to pass food through
to prevent people from hearing important discussions
what is the Medical Assistant responsible for? a. taking out the trash b. making coffee c. unlocking file cabinets and medication cabinets
unlocking file cabinets and medication cabinets
if a patient has been seen in the office before, it it necessary to do what? a. move them to a more private room b. go ahead and sit them down c. do paperwork all over again d. verify billing information is correct
verify billing information is correct
when does a patient need a written referral form? a. when seeing a specialist b. every visit c. when visiting the ER d. when selecting a new physician
when seeing a specialist
The waiting room, reception area, examination area, and treatment rooms all need to be checked for the following except: a. cleanliness b. neatness c. wires are hidden d. correct temperature
wires are hidden