Chapter 4-6 Study Guide

As per the Age Discrimination in Employment Act, the burden of proof always lies with the person who faces discrimination.

False

Newspaper ads generate the largest number of recruits, and many of these are qualified for the position.

False

How does the mechanistic approach differ from the motivation approach?

Workers in organizations that follow the mechanistic approach can be easily replaced.

The Everest Corporation, a sustainable energy company, runs many ads on various Internet sites with the focus of the messaging being on why the company is a great company to work for in general. This includes talking about the company's mission, values, culture, and reputation. This is an example of ________ advertising.

image

The final stage in workflow analysis is to identify the work ________blank in the development of the work unit's product.

inputs

Content validation

is performed by demonstrating that the questions or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job.

The perceptual-motor approach to job design focuses on:

mental capabilities and limitations.

The ________blank section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.

mental processes

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

output

Executive search firms (ESFs)l

primarily seek out potential job candidates who are already employed

Using an employment agency, the GDZ Corporation posted a job announcement for a management trainee. This resulted in 300 people applying for the job. After reviewing the applications, 30 offers for interviews were accepted by applicants. Based on this information, what can you conclude?

the yield ratio for interview offers accepted relative to applications received is 30.0

Carrie is a talkative, social employee who makes sure that all feel welcome and part of the team while at work. She most likely has a high level of ________when she takes a personality test.

extroversion

a measure can be valid without being reliable

false

According to the Job Characteristics Model, _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

feedback

personality inventories tend to have

high reliability, low to moderate criterion validity, and low generalizability.

The correlation coefficient is ________blank for a perfect positive relationship.

+ 1.0

________ forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tracks.

Affirmative action plans

________ are people who apply for a vacancy without prompting from the organization.

Direct applicants

The ________ allows an individual filing a complaint to have a jury decide whether he or she may recover punitive damages (in addition to lost wages and benefits) for emotional injuries caused by discrimination.

Civil Rights Act of 1991

The PacificZ Corporation is developing its recruiting plan for the upcoming year as it attempts to compete for talent in a highly competitive labor market. In selecting recruiters to represent the company at job fairs, the company should focus on using HR recruiters. Group starts

False

The strategic planning process is used to examine the ergonomics of an employee's workstation.

False

Typically, call center staffing is the only type of work that is being offshored.

False

Which of the following statements is true of situational interviews?

Future-oriented interviews are less valid than experience-based interviews.

________ is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees.

Human Resource recruitment

The utility of any test generally ________ as the selection ratio gets lower.

Increases

________ ability is the speed and accuracy with which one can solve arithmetic problems of all kinds.

Quantitative

the ________ requires that everyone receiving unemployment compensation be registered with a local state employment office.

Social Security Act

Which of the following is true about temporary workers?

Temporary workers give employers some flexibility to respond to fluctuations in consumer demand for their products and services.

Which of the following is true about transitional matrices?

Transitional matrices are extremely useful for charting historic trends in a company's supply of labor.

Due to technological changes in the nature of work and global competition, the Dictionary of Occupational Titles (DOT) has been replaced by the Occupational Information Network (O*NET).

True

HR leaders at Starcrest Inc. are attempting to develop a forecasting model to predict future demand for labor so that the company can formulate and implement its growth strategy. They decided to use interest rates as the leading indicator in their model. This was an appropriate decision.

True

Management at a hospitality company wanted to foster a work culture that emphasized superior customer service. Based on this, jobs in the company were designed to support workers developing positive attitudes about their jobs and customers as well as engaging in exceptional customer service practices in performing their jobs. This is an example of the motivational approach to job design.

True

The Americans with Disabilities Act of 1991 protects individuals with physical disabilities and mental disabilities.

True

The HTR Corporation, a manufacturer of agricultural equipment, has been experiencing a massive staffing shortage as demand for its products has reached an all-time high. Most likely, HTR will respond to this situation by hiring temporary employees or outsourcing because these strategies are fast and high in revocability.

True

The StarQuest Corporation, a global consumer products conglomerate, is committed to providing employees with opportunities for advancement. One effective strategy for supporting this goal is to implement a promote-from-within policy.

True

The final stage in workflow analysis is to identify the inputs used in the development of a work unit's product. Group starts

True

The more reliable, valid, and generalizable a selection method is, the more utility it will have.

True

Validity is necessary but not sufficient for generalizability.

True

a physical ability test measures balance, endurance, flexibility, and coordination

True

_______ is considered a slow option for avoiding an expected labor shortage, but has moderate revocability.

Turnover reductions

________blank is a wide variety of specific selection programs that employ multiple selection methods to rate either applicants or job incumbents on their managerial potential.

assessment center

The Right Fit, Incorporated has come up with a new technical test to assess the knowledge of interviewees. To assess the validity of the test, it requests that its present employees take the test and match it with their performance in the organization. Which of the following types of validation has The Right Fit, Incorporated used to test the validity of its new technical test?

concurrent validation

when sample sizes are small, ------ becomes relatively more attractive

content validation

The warehouse operations jobs at a major big box retailer require workers to operate various machines to move around and organize merchandise. The machinery can be rather complex to operate so job design specialists analyzed the operational requirements of the machines, the warehouse environment, and worker characteristics to determine the best way for workers to perform their jobs effectively. This is an example of:

ergonomics

________ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.

downsizing

You have been hired as an HR consultant by senior management at the RMC Corporation. The company has been struggling financially and it needs to reduce its current surplus of labor to turn around its business performance as quickly as possible. Based on this situation, which strategy would you NOT want to recommend to management?

retraining

WMZ Manufacturing Corporation employs 2,000 production workers who help to assemble consumer electronics products. To maximize efficiency and minimize costs, the company has designed the production jobs so there is one best way to perform those jobs. This is an example of which approach to job design?

scientific management approach

Vanessa Fox, the vice president of marketing at the Pinnacle Corporation, has a very challenging job in which she has to interact and work with many abrasive and demanding peers and direct reports. One of her strengths is that no matter how difficult or unreasonable someone may be in dealing with her, she always maintains her composure and remains calm and focused. This is an example of a high level of which dimension of emotional intelligence?

self-regulation

A group of 10 members of a protected racial/ethnic group who applied for a job as a customer service representative at a retail company filed a lawsuit alleging that the selection test used as a basis for rejecting them as applicants was discriminatory. They possess data that shows that members of their racial/ethnic group scored significantly lower on the selection test in question. Based on the Civil Rights Act of 1991, what would be the basis for the employer's defense in this case?

shifting burden of proof model

Bill Peterson, an HR specialist at a major insurance company, was conducting a job analysis for a new business sustainability specialist. Part of this process focused on identifying the knowledge, skills, abilities, and other characteristics that an individual must have to perform this job. This is an example of creating a job:

specification

In the face of demographic pressures dealing with an aging workforce, many employers try to use ________among their older workers through early retirement incentive programs.

voluntary attrition

In which of the following circumstances will a functional structure be more appropriate for an organization?

when demand for the resources can be well anticipated