Chapter 4 Managing Diversity
Discriminatory policies or practices
actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance
Incivility
Disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions
deep-level diversity
differences in values, personality, and work preferences
ethnicity
social traits (such as cultural background or allegiance) that are shared by a human population
Benefits of Workforce Diversity
1. People Management- better use of employee talent increased quality of team problem-solving efforts ability to attract and retain employees of diverse backgrounds 2. Organizational Performance- reduced costs associated with high turnover, absenteeism and lawsuits enhanced problem-solving ability improved system flexibility 3. Strategic- increased understanding of the marketplace, which improves ability to better market to diverse consumers, potential to improve sales growth and increase market share, potential source of competitive advantage because of improved innovation efforts, viewed as moral and ethical; the "right" thing to do
prejudice
a preconceived belief, opinion, or judgement toward a person or group of people
mentoring
a process whereby an experienced organizational member (a mentor) provides advice and guidance to a less-experienced member (a protégé).--career development and social support
bias
a tendency or preference toward a particular perspective or ideology
Types of Diversity Found in Workplaces
age, gender, race and ethnicity, disability/abilities, religion, LGBT, other
surface-level diversity
easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel
Exclusion
exclusion of certain people from job opportunities, social events, discussions, or informal mentoring; can occur unintentionally
employee resource groups
groups made up of employees connected by some common dimension of diversity
Mockery and insults
jokes or negative stereotypes; sometimes the result of jokes take too far
stereotyping
judging a person based on a perception of a group to which that person belongs
Intimidation
overt threats or bullying directed at members of specific groups of employees
diversity skills training
specialized training to educate employees about the importance of diversity and to teach them skills for working in a diverse workplace (diversity awareness training, diversity skills training)
race
the biological heritage (including skin color and associated traits) that people use to identify themselves
glass ceiling
the invisible barrier that separates women and minorities from top management positions
workforce diversity
the ways in which people in an organization are different from and similar to one another
Sexual Harassment
unwanted sexual advances and other verbal or physical conduct of a sexual nature that create a hostile or offensive work environment
Discrimination
when someone acts out their prejudicial attitudes toward people who are the targets of their prejudice