Chapter 4 principal of management

goal

A specific commitment to achieve a measurable result within a stated period of time is a _____.

deal with uncertain and competitive conditions

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and ____.

closer to every 1 or 2 years than every 5 years

Because of frequently changing competition and technology, a company's strategic planning may have to be done

single-use plans

single-use plans Plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects, are _____.

motivate subordinates

the purpose of MBO is to ___.

operational goals

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

marketing plane

In a late October marketing meeting, Theresa, the branch manager, told her marketing manager, Sal, that she needed two things by the end of the year from him: "First I want your goals for next year, and then I need your action plan to reach your goals, your ____."

make a concrete plan and break goals into manageable bites

Research suggests that when writing out and achieving a person's biggest goals, it is important to ____.

three levels of planning

Strategic, tactical, and operational are the ____.

tactical planning.

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.

there is joint participation by management and subordinates

With MBO, research shows people are impelled to set more difficult goals—if _____.

support the organization's vision

With SMART goals only a few goals should be chosen, and they should be results-oriented, that ____.

control

control John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle.

Abe and April are considering starting a family business, so their banker advised them to write a business plan because it helps an entrepreneur ____.

get financing and think through important details, and it better guarantees success

What is our reason for being?; What do we want to become?

The planning process begins with two attributes: a mission statement, which answers the question _____, and a vision statement, which answers the question ______

correcting deviations in the plan being carried out or improving future plans

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by _____.

make the plan, then carry out the plan

The planning/control cycle has two planning steps:

MBO (management by objectives)

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to results is known as ____. Group of answer choices